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Added 2 months ago
R
Director, OMS fulfillment strategy
RONA
Boucherville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 months ago
SH
Cook 2 | Full-time | Union Hotel
Silver Hotel Group
Toronto, ON
- Full-time
…à la carte production under the direction of the Executive Chef and Sous…
Added 2 months ago
SH
Cook 1 | Full-time | Union Hotel
Silver Hotel Group
Toronto, ON
- Full-time
Supporting and mentoring Cook 3, Cook 2 and Prep Cooks by providing guidance, sharing culinary knowledge and encouraging their professional development.
Added 2 months ago
RC
Sous Chef (Hell's Kitchen)
River Cree Resort & Casino
Spruce Grove, AB
- Full-time
Hell’s Kitchen is a globally recognized restaurant brand, inspired by Chef Gordon Ramsay. It stands out for its bold flavors, dramatic presentations, and dedication to quality. At River…
Added 2 months ago
CG
Sous Chef
Capilano Group
North Vancouver, BC
- Full-time
Position: Sous Chef – F&B Outlets (Cliffhouse Restaurant & Bar, and Loggers’ Grill)
Added 2 months ago
JR
Chef de Partie / Sous Chef - JOEY Rideau
JOEY Restaurant Group
Ottawa, ON
- Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Added 2 months ago
FS
Chef(fe) d’équipe support technique / Technical Support Team Lead
Flyscan Systems Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Collaborate with the development team to fully understand new product features.
Added 2 months ago
EK
Sous Chef
Earls Kitchen + Bar
Vancouver, BC
- $18.25 to $24 CAD / hour
- Part-time
We are looking for a passionate and experienced Sous Chef to inspire, lead and mentor our kitchen team. Our ideal candidate has a commitment to excellence and a desire to learn and grow.
Added 2 months ago
A
Responsable Programme du Control de la gestion du Changement / Head of Programme Control Change Management
Airbus
Mirabel, QC · Montreal, QC
- Full-time
En tant que Chef du control de la gestion du changement, vous serez appelé à :
Added 2 months ago
E
Concepteur(trice) logiciel II
EXFO
Montreal, QC · Quebec, QC
- Full-time
EXFO est un chef de file mondial en matière de solutions intelligentes de test, de surveillance et d’analyse de réseaux. Nos technologies soutiennent les plus grands fournisseurs de…
Added 2 months ago
AA
Leader développement, Ingénierie Transverse / Development Leader, Transverse Engineering
Airbus Aircraft
Montreal, QC
- Full-time
…Programme, Fabrication, Approvisionnement, Service et Ingénieur en chef pour améliorer l'efficacité des activités de développement…
Added 2 months ago
Plant TPM Lead
Owens Corning
Windsor, ON
Added 2 months ago
MR
Sales Team Lead
Match Retail
Quebec, QC
- Full-time
Chef(fe) d’équipe des ventes / Sales Team Lead - Contrat
Added 2 months ago
MR
Sales Specialist
Match Retail
Quebec, QC
- Full-time
Match Retail est un chef de file dans les services d’exécution des ventes, de marchandisage et d’activation de marques pour des marques de premier plan partout au Canada. Nous collaborons…
Added 2 months ago
D
Co-Founder & CEO, New Venture: Edge Deployment and Orchestration for Energy Operators
Diagram
Canada
- Full-time
Demonstrated success in building early-stage ventures or leading 0→1 product launches
Added 3 months ago
A
Chef.fe d'équipe, Assurance qualité | Team Lead, Quality Assurance
Altitude-sports.com
Montreal, QC
- Full-time
Added 3 months ago
OV
Line Cook | Part-Time | Canada Life Place
Oak View Group
London, ON
- $17.95 to $20 CAD / hour
- Part-time
…infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company…
Added 2 months ago
E
Specialiste controle des offres
EXFO
Quebec, QC
- Full-time
EXFO est un chef de file mondial en matière de solutions intelligentes de test, de surveillance et d’analyse de réseaux. Nos technologies soutiennent les plus grands fournisseurs de…
Added 3 months ago
AG
1st Cook - Artemis Blackwater Mine
ATCO Group
BC · Cariboo District I, BC
- Full-time
…standard possible. The 1st Cook may provide coverage of the Chef’s position when he/she is out on…
Added 3 months ago
MR
Sales Team Lead
Match Retail
Ottawa, ON · Gatineau, QC · Kanata, ON
- Other
Provide ongoing mentorship, feedback, and performance coaching to support team development and success.
Added 2 months ago
KD
Opérateur de Production | Production Operator
Keurig Dr Pepper
Montreal, QC
- $28.4 CAD / hour
- Full-time
Perform occasional tasks such as product and format changes, scheduled cleanings, or daily maintenance in accordance with current internal procedures.
Added 3 months ago
T
Culinary Manager
Topgolf
ON · Ontario, Canada
- Full-time
Plan and cost menus for special events, chef choice menus
Added 2 months ago
I
Directeur(trice) de la génération de la demande || Director of Demand Generation
Itergy
Montreal, QC
- Full-time
…partner ecosystems, SDR activity, events, webinars, and business development alignment. As leader of the Campaign Committee, you will work closely with Sales, Services, and Product…
Added 2 months ago
D
pastry chef
Dexterra
Charlottetown, PE
- Up to $19.51 CAD / hour
- Full-time
We are looking for a creative, skilled, and passionate Pastry Chef to lead the production of baked goods, desserts, pastries, and specialty items across our food service operation at the…
Added 3 months ago
EA
Senior Software Engineer (.Net)
Electronic Arts (EA)
Vancouver, BC
- Full-time
…vision and strategy, presenting to leadership, developing the product roadmap, ensuring projects are on track and completed on time, managing communication with all stakeholders, and…

Flyscan Systems Inc.

Chef(fe) d’équipe support technique / Technical Support Team Lead

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English · French
Posted: Aug 7, 2026

Original job description

English section of this bilingual listing.

Flyscan is at the cutting edge of technology in both security and environmental protection. We've developed an advanced aerial inspection system that detects oil and gas leaks invisible to the human eye. Using a blend of state-of-the-art software, AI, and high-performance algorithms, we help protect critical infrastructure and the environment by identifying threats before they escalate.

To support our growing operations, we're looking for a Technical Support Team Lead to help build and scale our support function. In this role, you'll define support processes, metrics, and operational best practices to ensure the reliable delivery of Flyscan's mission-critical services.

Your Role:

Tasks and Responsibilities

Analyze software issues encountered by our users to identify root causes.
Propose solutions for user errors and correct system configuration issues.
Ensure all problems are well-documented and reproducible.
Serve as a bridge between production systems and development teams.
Identify potential product improvements based on issues encountered in production.
Create a knowledge base to support our products.
Collaborate with the development team to fully understand new product features.
Support the deployment of new systems into production.
Act as a technical expert for system operators (airplane pilots).

Leadership Responsibilities

Take ownership of the support function and help define processes and best practices.
Lead a team that acts as the first point of contact for urgent system issues and guide resolution efforts.
Plan the on-call rotation to support critical production systems when required.
Help recruit, onboard, and mentor future technical support team members.
Collaborate cross-functionally with operations, development, and leadership teams to align support goals with company priorities.
Monitor support trends and recommend improvements to product reliability and operational efficiency.

Your Profile :

Experience & Skills

University or college degree in computer science, software development, or a related field.
At least 5 years of experience in technical support or software development.
Experience working with Linux and Windows-based environments, Docker, Azure cloud services, Jira, and remote support tools such as AnyDesk.
Knowledge of software development is a strong asset.

What we’re looking for

Proactive with strong initiative.
Thrives in fast-paced environments and remains calm under pressure when responding to production incidents.
Capable of working independently and in a team.
Strong verbal and written communication skills.

What We Offer

Hybrid work. Office is in Bromont, Qc.
Group insurance program.
Access to a telemedicine platform.
Salary that matches your experience and is competitive in the market.
Opportunities to grow and develop new skills within a high-tech, mission-driven company.
Fun team activities (remote or in-person) led by our awesome social club.
A smart, passionate, and down-to-earth team that truly enjoys working together.

Read the full bilingual original

Flyscan est à la fine pointe de la technologie en matière de sécurité et de protection de l’environnement. Nous avons développé un système avancé d’inspection aérienne capable de détecter des fuites de pétrole et de gaz invisibles à l’œil humain. Grâce à une combinaison de logiciels de pointe, d’intelligence artificielle et d’algorithmes haute performance, nous contribuons à protéger les infrastructures critiques et l’environnement en identifiant les menaces avant qu’elles ne s’aggravent.

Afin de soutenir la croissance de nos opérations, nous sommes à la recherche d’un(e) Chef(fe) d’équipe support technique pour contribuer à bâtir et faire évoluer notre fonction de support. Dans ce rôle, vous définirez les processus de support, les indicateurs de performance et les meilleures pratiques opérationnelles afin d’assurer la livraison fiable des services critiques de Flyscan.

Votre rôle :

Tâches et responsabilités

Analyser les problèmes logiciels rencontrés par nos utilisateurs afin d’en identifier les causes fondamentales.
Proposer des solutions aux erreurs des utilisateurs et corriger les problèmes de configuration des systèmes.
S’assurer que tous les problèmes sont bien documentés et reproductibles.
Agir comme pont entre les systèmes de production et les équipes de développement.
Identifier des améliorations potentielles aux produits à partir des problèmes observés en production.
Créer et maintenir une base de connaissances pour soutenir nos produits.
Collaborer avec l’équipe de développement afin de bien comprendre les nouvelles fonctionnalités des produits.
Soutenir le déploiement de nouveaux systèmes en production.
Agir comme expert technique auprès des opérateurs de systèmes (pilotes d’avion).

Responsabilités en leadership

Prendre en charge la fonction de support et contribuer à définir les processus et les meilleures pratiques.
Diriger une équipe qui agit comme premier point de contact pour les incidents systèmes urgents et guider les efforts de résolution.
Planifier la rotation de garde afin de soutenir les systèmes de production critiques lorsque requis.
Participer au recrutement, à l’intégration et au mentorat des futurs membres de l’équipe de support technique.
Collaborer avec les équipes des opérations, du développement et de la direction afin d’aligner les objectifs du support avec les priorités de l’entreprise.
Surveiller les tendances liées au support et recommander des améliorations visant la fiabilité des produits et l’efficacité opérationnelle.

Votre profil :

Expérience et compétences

Diplôme universitaire ou collégial en informatique, développement logiciel ou dans un domaine connexe.
Minimum de 5 ans d’expérience en support technique ou en développement logiciel.
Expérience de travail avec des environnements Linux et Windows, Docker, les services infonuagiques Azure, Jira ainsi que des outils de support à distance tels qu’AnyDesk.
Une connaissance du développement logiciel constitue un atout important.

Ce que nous recherchons

Personne proactive faisant preuve d’une forte autonomie et d’initiative.
Capacité à évoluer dans un environnement dynamique et à demeurer calme sous pression lors d’incidents en production.
Capacité à travailler de façon autonome tout en collaborant efficacement au sein d’une équipe.
Excellentes compétences en communication, tant à l’oral qu’à l’écrit.

Ce que nous offrons

Mode de travail hybride. Bureau situé à Bromont, Québec.
Programme d’assurances collectives.
Accès à une plateforme de télémédecine.
Salaire compétitif en fonction de votre expérience et du marché.
Opportunités de développement et d’apprentissage au sein d’une entreprise technologique en pleine croissance ayant une mission porteuse de sens.
Activités d’équipe (à distance ou en personne) organisées par notre club social.
Une équipe intelligente, passionnée et accessible qui apprécie réellement travailler ensemble.

Your Role:

Tasks and Responsibilities

Analyze software issues encountered by our users to identify root causes.
Propose solutions for user errors and correct system configuration issues.
Ensure all problems are well-documented and reproducible.
Serve as a bridge between production systems and development teams.
Identify potential product improvements based on issues encountered in production.
Create a knowledge base to support our products.
Collaborate with the development team to fully understand new product features.
Support the deployment of new systems into production.
Act as a technical expert for system operators (airplane pilots).

Leadership Responsibilities

Take ownership of the support function and help define processes and best practices.
Lead a team that acts as the first point of contact for urgent system issues and guide resolution efforts.
Plan the on-call rotation to support critical production systems when required.
Help recruit, onboard, and mentor future technical support team members.
Collaborate cross-functionally with operations, development, and leadership teams to align support goals with company priorities.
Monitor support trends and recommend improvements to product reliability and operational efficiency.

Your Profile :

Experience & Skills

University or college degree in computer science, software development, or a related field.
At least 5 years of experience in technical support or software development.
Experience working with Linux and Windows-based environments, Docker, Azure cloud services, Jira, and remote support tools such as AnyDesk.
Knowledge of software development is a strong asset.

What we’re looking for

Proactive with strong initiative.
Thrives in fast-paced environments and remains calm under pressure when responding to production incidents.
Capable of working independently and in a team.
Strong verbal and written communication skills.

What We Offer

Hybrid work. Office is in Bromont, Qc.
Group insurance program.
Access to a telemedicine platform.
Salary that matches your experience and is competitive in the market.
Opportunities to grow and develop new skills within a high-tech, mission-driven company.
Fun team activities (remote or in-person) led by our awesome social club.
A smart, passionate, and down-to-earth team that truly enjoys working together.

Apply About employer

More about this job

Responsibilities

Lead the technical support function by defining operational processes, metrics, and best practices to ensure reliable service delivery. Act as a technical expert and bridge between production systems and development teams to resolve software issues and improve product reliability.

Requirements

Requires a university or college degree in computer science or a related field with at least 5 years of experience in technical support or software development. Proficiency in Linux, Windows, Docker, Azure, and Jira is essential, along with strong leadership and communication skills.

Skills

Technical Support
Software Development
Linux
Windows
Docker
Azure
Jira
AnyDesk
Team Leadership
Root Cause Analysis
Knowledge Base Management
Incident Management
Mentoring
Cross-functional Collaboration
Technical Documentation
Production Deployment

Benefits

Group Insurance Program
Telemedicine Platform
Competitive Salary
Professional Development Opportunities
Social Club Activities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Lead
Linux
Windows
Docker
Azure
Jira
AnyDesk
AI
Algorithms
Aerial Inspection
Root Cause Analysis
Knowledge Base
Production Systems
On-call Rotation
Software Development
Incident Management
Environmental Protection
Critical Infrastructure
Technical Documentation

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