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Added 2 mins ago
I
Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
Title: Product Manager - AgGeo & Specialty market
Added 2 mins ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
Support the team through research, analytics and data-driven insights (for instance around market segments, revenue pools, etc)
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
TD
Paid Media Strategist
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Calgary, AB
- Full-time
Identify performance or tracking gaps and investigate root causes, partnering with Tiller’s analytics specialist when deeper Google Analytics or Google Tag Manager implementation is required
Added 4 hours ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 7 hours ago
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Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
Analytics is part of Jobber’s Strategy & Analytics organization, our internal consulting and decision-support function that connects data and business insights with teams across the company.
Added 7 hours ago
BV
Prospect Analyst
Bow Valley College
Calgary, AB
- Full-time
…fundraising and revenue generation goals. Reporting to the Manager, Advancement, you will collect, analyze and translate research into actionable insights that help identify new prospects,…
Added 7 hours ago
BV
Prospect and Donor Analyst
Bow Valley College
Calgary, AB
- Full-time
…fundraising and revenue generation goals. Reporting to the Manager, Advancement, you will collect, analyze and translate research into actionable insights that help identify new prospects,…
Added 7 hours ago
TE
Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…
Added 7 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Finance Director, Operations, the Finance Manager, Operations is responsible for overseeing the full accounting operations cycle, including Accounts Payable (AP), Accounts…
Added 9 hours ago
MC
Web Analytics & UI UX Analyst (36099)
Myticas Consulting
Ottawa, ON
- Contract
Seeking a Web Analytics & UI/UX Analyst to assess website traffic, user behaviour, and navigation patterns using Google Analytics (GA4) and related analytics/UI/UX tools. The resource will…
Added 11 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 11 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Combine research with analytics, member feedback and support insights to identify friction.
Added 13 hours ago
TI
Business Analyst – Payment
Themesoft Inc.
Halifax, NS
- Contract
Prepare reports, dashboards, and business insights using data analytics and reporting tools.
Added 14 hours ago
AE
Senior Financial Analyst
AppleOne Employment Services
Toronto, ON
- $80,000 to $95,000 CAD / year
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…accurate financial reporting, identify trends, and provide insights that support informed business…
Added 14 hours ago
SA
Finance Manager
STAN AI
Toronto, ON · North York, ON
- $105,000 to $130,000 USD / year
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…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 14 hours ago
AE
Finance Manager
AppleOne Employment Services
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
Seeking an experienced and commercially minded Finance Manager to join a growing Consumer Packaged Goods (CPG) organization in Toronto.
Added 14 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
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…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 15 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 day ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 day ago
H
Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The Developer works hand in hand with their pod’s Designer and Account Manager to translate design into scalable, high-quality technical solutions, while collaborating with the wider…
Added 1 day ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
Bring supplier-market, technology and cost insights into early product discussions to influence design choices, sourcing strategies and Make / Buy / Partner decisions.
Added 1 day ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Develop meaningful reports and insights that support clinical and operational teams through reporting, analytics, and process optimization.
Added 1 day ago
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TikTok Commerce - Strategy and Analytics Manager
TikTok
Toronto, ON
- Full-time
- Proficiency in advanced business modeling and performance diagnostics, with a proven track record of translating complex datasets into strategic insights.

Flywheel

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

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Job details

Pay: $82,000 CAD
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Agency

Flywheel

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What You'll Do

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.
Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.
Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who You Are

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.
Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.
Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.
Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.
You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.
You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

,

$82,000 CAD

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More about this job

Responsibilities

Manage a portfolio of high-value clients by leading onboarding, building strategic relationships, and driving conversion, retention, adoption, and customer satisfaction. Develop data-informed success plans and strategy sessions, identify growth opportunities, relay client feedback to product teams, and collaborate across departments to improve client outcomes.

Requirements

Candidates should have experience in customer success or another client-facing role at a B2B SaaS company, ideally in digital advertising, e-commerce, or retail media. They should be analytical, communicate complex information clearly, build trusted client relationships, solve technical and business problems, and adapt well in a fast-paced environment.

Skills

Customer Success
Strategic Account Management
Client Onboarding
Relationship Building
Data Analysis
Performance Insights
Digital Advertising
E-Commerce
Retail Media
Client Retention
Product Adoption
Upselling
Communication
Problem-Solving
Cross-Functional Collaboration
Stakeholder Management

Visa sponsorship

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Keywords

B2B SaaS
Perpetua
Flywheel
Retail Media Optimization
Market Intelligence
Digital Advertising
E-Commerce
Account Management
Customer Success
Client Onboarding
Strategic Account Management
Success Plans
Quarterly Business Reviews
Product Training
Conversion
Retention
Product Adoption
Customer Satisfaction
Lifetime Value
Upselling
Expansion Opportunities
Client Advocacy
Data-Driven Decision-Making
Performance Insights
Product Roadmap
Cross-Functional Collaboration

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