Jobs in Canada

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Added 13 mins ago
PT Retail Operations Associate, Sandro, Pacific Centre
SMCP NORTH AMERICA (US, CANADA)
Vancouver, BC
…innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a…
Added 27 mins ago
R
Team Lead (Full time) - St Vital
RW&CO
Winnipeg, MB
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 28 mins ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
Lethbridge, AB
- $17 CAD / hour
- Part-time
…teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so,…
Added 43 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Commitment to providing exceptional customer service
Added 43 mins ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Full-time
Commitment to providing exceptional customer service
Added 43 mins ago
HR
Beauty Advisor - Jo Malone London
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 57 mins ago
L
Guest Experience Lead | Richmond Centre
lululemon
BC · British Columbia, Canada
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 57 mins ago
NC
General Manager
NAPA Canada
Winnipeg, MB
- Full-time
The successful candidate must be based in Winnipeg
Added 57 mins ago
L
Assistant Manager, Guest Experience | HALIFAX SHOPPING CENTRE (8month contract)
lululemon
Halifax, NS
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 57 mins ago
KB
Order Picker
Kent Building Supplies
Fredericton, NB
- Part-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 58 mins ago
C
Chef d'équipe - Starcité Montréal
Cineplex
Montreal, QC · Starcite Montreal
- Part-time
You consistently deliver the highest quality of guest service and have the ability to lead those behaviors in others
Added 58 mins ago
BB
Computer Sales Associate (Full Time)
Best Buy Canada
Langley (District), BC
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 hour ago
CF
Member Services Rep
Crunch Fitness Canada
Mississauga, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 1 hour ago
GD
GARAGE - Team Leader PT - West Edmonton Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 1 hour ago
MI
Meat Department Head - Full Time
Metro Inc.
Windsor, ON
- Full-time
Provide excellent customer service by addressing inquiries and resolving issues.
Added 1 hour ago
MI
Assistant Meat Department Head - Full Time
Metro Inc.
Windsor, ON
- Full-time
Are you passionate about fresh, high-quality products and looking to grow your leadership experience in a fast-paced retail environment? At Metro, we're looking for an Assistant Meat…
Added 1 hour ago
DG
Automotive Parts Advisor
Dilawri Group of Companies
Toronto, ON · Etobicoke, ON
- Full-time
…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…
Added 1 hour ago
SM
Strategic Partnerships & Business Development Manager
STRIDE Management Corp
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 1 hour ago
L
Team Lead
LensCrafters
Toronto, ON · Etobicoke, ON
- Full-time
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the…
Added 1 hour ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Commitment to providing exceptional customer service
Added 1 hour ago
HR
Beauty Advisor - Jo Malone London
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 1 hour ago
TM
Wireless Store Manager
The Mobile Shop
London, ON
- Full-time
Lead and Inspire Your Team: Motivate and guide a team of Wireless Sales Representatives to achieve sales targets and objectives, while providing ongoing coaching, training, and development…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
Commitment to providing exceptional customer service
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Sherbrooke, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
SC
shift supervisor - Store# 71334, MCORMOND
Starbucks Coffee Company
Saskatoon, SK
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…

Flywheel

Customer Success Manager, Growth

Toronto, ON, Canada

$82,000 CAD · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $82,000 CAD
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Agency

Flywheel

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What You'll Do

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.
Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.
Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who You Are

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.
Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.
Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.
Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.
You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.
You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

,

$82,000 CAD

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage a portfolio of high-value clients by leading onboarding, building strategic relationships, and driving conversion, retention, adoption, and customer satisfaction. Develop data-informed success plans and strategy sessions, identify growth opportunities, relay client feedback to product teams, and collaborate across departments to improve client outcomes.

Requirements

Candidates should have experience in customer success or another client-facing role at a B2B SaaS company, ideally in digital advertising, e-commerce, or retail media. They should be analytical, communicate complex information clearly, build trusted client relationships, solve technical and business problems, and adapt well in a fast-paced environment.

Skills

Customer Success
Strategic Account Management
Client Onboarding
Relationship Building
Data Analysis
Performance Insights
Digital Advertising
E-Commerce
Retail Media
Client Retention
Product Adoption
Upselling
Communication
Problem-Solving
Cross-Functional Collaboration
Stakeholder Management

Visa sponsorship

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Keywords

B2B SaaS
Perpetua
Flywheel
Retail Media Optimization
Market Intelligence
Digital Advertising
E-Commerce
Account Management
Customer Success
Client Onboarding
Strategic Account Management
Success Plans
Quarterly Business Reviews
Product Training
Conversion
Retention
Product Adoption
Customer Satisfaction
Lifetime Value
Upselling
Expansion Opportunities
Client Advocacy
Data-Driven Decision-Making
Performance Insights
Product Roadmap
Cross-Functional Collaboration

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Work requirements

Jobs in Canada