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Added 2 mins ago
Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with…
Added 2 mins ago
Senior Compensation Consultant
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…provide strategic guidance on complex pay decisions. As a trusted advisor, you will build strong partnerships with HR and business leaders, helping to shape compensation solutions that…
Added 2 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Consilium Place
Full-time
…Officer, the Director, Corporate Counsel serves as a trusted legal advisor to SHN, providing practical and risk-informed legal advice across a broad range of corporate, commercial,…
Added 16 mins ago
Senior Compliance Analyst, Group AML
Wellington-Altus
Toronto, ON
Full-time
…Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc. - the top-rated** investment dealer in Canada. With more…
Added 16 mins ago
Sr TA Advisor
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
Provide a great candidate experience. Promote MDA employer brand. Propose and implement ongoing improvements to recruitment efforts.
Added 16 mins ago
Lead Product Manager
Open Text Corporation
Waterloo, ON
Other
…intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are…
Added 29 mins ago
Indigenous Relations Leader
Pinchin Canada
AB · Edmonton, AB
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 29 mins ago
Indigenous Relations Leader
Pinchin Canada
Kelowna, BC
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Oshawa, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 29 mins ago
Intermediate Auto Claims Advisor/Adjuster (Markham, ON - Hybrid)
Aviva Canada
Markham, ON
Full-time
As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through…
Added 29 mins ago
Indigenous Relations Leader
Pinchin Canada
Saskatoon, SK
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Hamilton, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Mississauga, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 29 mins ago
Intermediate Auto Claims Advisor/Adjuster (Oakville, ON - Hybrid)
Aviva Canada
Oakville, ON
Full-time
As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through…
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
London, ON
Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 30 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Scarborough, ON
Full-time
…Officer, the Director, Corporate Counsel serves as a trusted legal advisor to SHN, providing practical and risk-informed legal advice across a broad range of corporate, commercial,…
Added 30 mins ago
Customer Success Manager, Growth
Flywheel
Toronto, ON
Full-time
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
Added 30 mins ago
Indigenous Relations Leader
Pinchin Canada
Richmond, BC
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 30 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON
Full-time
…Officer, the Director, Corporate Counsel serves as a trusted legal advisor to SHN, providing practical and risk-informed legal advice across a broad range of corporate, commercial,…
Added 30 mins ago
Indigenous Relations Leader
Pinchin Canada
Calgary, AB
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 30 mins ago
Career Advisor
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Reporting to the Manager, Career Advancement Services, the Career Advisor supports SAIT students and alumni in achieving their career goals through personalized coaching and expert career…
Added 30 mins ago
Indigenous Relations Leader
Pinchin Canada
Abbotsford, BC
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 30 mins ago
Indigenous Relations Leader
Pinchin Canada
Winnipeg, MB
Full-time
As an Indigenous Relations Advisor, you will play a key role in strengthening Pinchin’s relationships with Indigenous Nations, communities, organizations, and businesses across Western…
Added 47 mins ago
Sales (Fitness Advisor) - Sudbury Lasalle and Gary
GoodLife Fitness
Montreal, QC · Sudbury, ON
Full-time
The Fitness Advisor is responsible for recruiting and working with new members to understand their specific health and fitness goals and provide recommendations for how they can achieve…
Added 47 mins ago
Personal Finance Advisor
Desjardins
L'Islet, QC · Caisse Desjardins du Grand-L'Islet
Full-time
As a Personal Finance Advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…

Flywheel

Customer Success Manager, Growth

Toronto, ON, Canada

Pay: $82,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Agency

Flywheel

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What You'll Do

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.
Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.
Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who You Are

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.
Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.
Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.
Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.
You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.
You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

,

$82,000 CAD

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More about this job

Responsibilities

The Customer Success Manager will drive growth and retention for high-value SaaS clients by developing tailored success plans and providing data-driven strategic insights. They will also act as a key liaison between clients and internal product teams to ensure platform optimization and continuous improvement.

Requirements

Candidates must have prior experience in a customer-facing role within a B2B SaaS, digital advertising, or e-commerce environment. Strong analytical skills and the ability to communicate complex performance data to diverse stakeholders are essential for success in this role.

Skills

Customer Success
Account Management
SaaS
Digital Advertising
E-commerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Problem-solving
Communication
Upselling
Relationship Management
Performance Insights
Consultative Selling

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Keywords

Customer Success Manager
SaaS
Flywheel
Perpetua
Account Management
Digital Advertising
E-commerce
Retail Media
Data-driven
Optimization
Market Intelligence
Strategic Planning
Client Onboarding
Upsell
Expansion
Product Roadmap
B2B
Analytical
Performance Insights
Consultative
Stakeholder Management

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