Jobs in Canada

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Added 12 mins ago
Seasonal Sales Assistant
Dunelm
Toronto, ON · Scarborough Junction, ON
Temporary
…they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer…
Added 12 mins ago
Automotive Detailer - Car Washer - Corner Brook
Enterprise
Corner Brook, NL
Full-time
You will be responsible for washing, cleaning, sanitizing, inspecting, and preparing a variety of vehicles, ensuring they meet our high cleanliness and safety standards for customer rentals.
Added 12 mins ago
Temporary Fashion Associate - Conestoga Mall
RW&CO
Waterloo, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 12 mins ago
Warehouse Floater - Permanent Full-Time - Burlington, ON
Chit Chats
Burlington, ON
Full-time
Offer consultative service, answer questions and make product and service recommendations.
Added 12 mins ago
Automotive Detailer
Enterprise
North Bay, ON
Full-time
You will be responsible for washing, cleaning, sanitizing, inspecting, and preparing a variety of vehicles, ensuring they meet our high cleanliness and safety standards for customer rentals.
Added 12 mins ago
Overnight Baker - 2am-2pm Availability Kensington Square Plaza
COBS Bread
Burnaby, BC
Full-time
Also work alongside your team to keep the bakery clean, and provide delightful customer service
Added 13 mins ago
Member Service Representative
Provincial Credit Union
Alberton, PE
Full-time
Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.
Added 13 mins ago
Member Service Representative
Provincial Credit Union
Tyne Valley, PE
Full-time
Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.
Added 13 mins ago
Member Service Representative - 12 month term
Provincial Credit Union
PE · Montague, Prince Edward Island
Part-time
Demonstrated experience and eagerness to provide superior customer service.
Added 13 mins ago
Kitchen Steward - Dishwasher
Naturally Pacific Resort
Campbell River, BC
$18.25 to $20 CAD / hour
Full-time
…are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating…
Added 13 mins ago
Maintenance Technician
Bosa Properties Inc.
Vancouver, BC
…to work alongside the building management to provide a safe, customer focused experience to our residents. This position plays a key part in the experience by providing exceptional customer…
Added 13 mins ago
Multi-Location Customer Service Specialist
Sherwin-Williams
Abbotsford, BC
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their…
Added 13 mins ago
Car Wash Attendant
Hertz
Edmonton, AB
Part-time
The part-time Car Wash Cleaner Service Associate is responsible for ensuring a vehicle is ready for customer pick-up. Drive and park cars on the lot as needed. Check the vehicles for…
Added 27 mins ago
Order Picker
Kent Building Supplies
Lower Sackville, NS
Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 27 mins ago
Bilingual Payroll Clerk
Compass Group Canada
London, ON
Full-time
Strong customer service orientation and ability to handle sensitive or confidential information with discretion.
Added 27 mins ago
Seasonal Customer Experience Representative-Coles Lambton Mall
Indigo
Sarnia, ON
Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 27 mins ago
Sales Associate
The Salvation Army in Canada
Middleton, NS
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 27 mins ago
Sales Associate
The Salvation Army in Canada
Truro, NS
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 27 mins ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations
Added 27 mins ago
Christmas Kettle Fundraising Worker
The Salvation Army in Canada
Lower Sackville, NS
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 27 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 27 mins ago
07383 Inside Sales
CosmoProf Beauty
Winnipeg, MB
Part-time
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty…
Added 27 mins ago
Thrift Store Donation Receiver
The Salvation Army in Canada
High River, AB
Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 29 mins ago
Bakery/Deli Clerk - Full-time - Yorkton Food Store
Co-op
Yorkton, SK
Full-time
You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:
Added 29 mins ago
Bakery/Deli Clerk - Permanent Part-time - Yorkton Food Store
Co-op
Yorkton, SK
Part-time
You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:

Flywheel

Customer Success Manager, Growth

Toronto, ON, Canada

Pay: $82,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Agency

Flywheel

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Opportunity

Perpetua, from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.

What You'll Do

Client Success & Strategic Account Management:

Drive optimal results across a book of high-value clients - managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.
Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.
Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.
Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who You Are

You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.
Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights.
Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences.
Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach.
You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals.
You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape.

$82,000 CAD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

,

$82,000 CAD

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More about this job

Responsibilities

The Customer Success Manager will drive growth and retention for high-value SaaS clients by developing tailored success plans and providing data-driven strategic insights. They will also act as a key liaison between clients and internal product teams to ensure platform optimization and continuous improvement.

Requirements

Candidates must have prior experience in a customer-facing role within a B2B SaaS, digital advertising, or e-commerce environment. Strong analytical skills and the ability to communicate complex performance data to diverse stakeholders are essential for success in this role.

Skills

Customer Success
Account Management
SaaS
Digital Advertising
E-commerce
Retail Media
Data Analysis
Strategic Planning
Client Onboarding
Problem-solving
Communication
Upselling
Relationship Management
Performance Insights
Consultative Selling

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Keywords

Customer Success Manager
SaaS
Flywheel
Perpetua
Account Management
Digital Advertising
E-commerce
Retail Media
Data-driven
Optimization
Market Intelligence
Strategic Planning
Client Onboarding
Upsell
Expansion
Product Roadmap
B2B
Analytical
Performance Insights
Consultative
Stakeholder Management

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