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Added 28 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 28 mins ago
Project Manager
ProFound Talent Inc.
AB · Edmonton, AB
Full-time
Success in this role requires strong financial acumen, comfort with technology (including MS Office and ERP systems), sharp critical thinking, and the ability to communicate clearly and…
Added 29 mins ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
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Added 29 mins ago
Senior Manager Process Re-Engineering
RBC
Toronto, ON
Full-time
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Added 29 mins ago
Senior Manager, Corporate Card Vendor Programs
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Full-time
…Analytics, Credit Card Fraud, Credit Card Management, Credit Card Operations, Credit Card Reconciliations, Credit Card Services, Credit Card Systems, Credit Markets, Critical Thinking,…
Added 29 mins ago
Senior Manager, Employee Expenses Category
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Added 29 mins ago
Branch Manager (Lake Cowichan Branch)
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The Branch Manager is responsible for developing and directing the growth strategy and service portfolio goals for their assigned branch. This includes promoting assigned branch and Tru…
Added 29 mins ago
Systems Administrator-GCGCON
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Under the general direction of the Manager, Systems and Infrastructure, the Systems Administrator is responsible for the implementation, administration, maintenance, monitoring, and support…
Added 29 mins ago
Equipment & Fleet Manager
The Sutherland Group of Companies
Castlegar, BC
Full-time
As Equipment & Fleet Manager, you will lead the maintenance strategy, fleet reliability, and equipment performance of our growing operation. Working closely with Operations, Equipment…
Added 29 mins ago
Manager, Custodial Services - 2026-038
The Regina Exhibition Association Limited
Regina, SK
Full-time
The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops…
Added 29 mins ago
Food Services Manager
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Markham, ON
Full-time
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Added 43 mins ago
Senior Manager, Business Systems
Docker
Remote, Canada
Full-time · Remote
We're looking for a Senior Manager, Business Systems to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our…
Added 58 mins ago
Manager, Custodial Services - 2026-038
Regina Exhibition Association Limited (REAL)
Regina, SK
Full-time
The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops…
Added 58 mins ago
Regional Operations Manager - HVAC
BGIS
Montreal, QC
Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 58 mins ago
Head of Retail
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Vancouver, BC
Full-time
As the Head of Retail, you will own the overall strategy and performance of Shop Makers' retail operations across Canada and the United States. All Regional Managers in the organization…
Added 58 mins ago
Facility Manager III
BGIS
Calgary, AB
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 59 mins ago
F&B Supervisor
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…100-seat bar and restaurant. Work alongside our Beverage and Food Manager and fellow supervisors for a memorable dining and event experience to ensure every guest’s expectations are…
Added 1 hour ago
Senior Project Manager (Tech/IoT)
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Toronto, Ontario
Full-time
The Senior Project Manager ensures that all projects are delivered on time, within scope, and meet financial performance targets, while maintaining the highest levels of customer…
Added 1 hour ago
Construction Project Support
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Full-time
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Added 1 hour ago
Field Service Coordinator
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Full-time
· 2-3 years experience working in a Inventory control, customer care, service coordination or operations ideally within a medical or highly regulated distribution environment.
Added 1 hour ago
Finance Supervisor
Sysco Canada Inc.
AB · Alberta, Canada
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 1 hour ago
Merchandising Intern
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Added 1 hour ago
Commissioning Manager
Babcock Canada Inc.
Victoria, BC
Full-time
Our Canadian team combines their talent and expertise with deep global knowledge and experience from our operations in the United Kingdom, Europe, Australasia and Africa.
Added 1 hour ago
Janitorial Operations Supervisor
ISS
Coquitlam, BC
$63,000 to $70,000 CAD / year
…the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to…
Added 1 hour ago
Manager, Balance Sheet Analysis - Canadian Banking Finance
Scotiabank
Toronto, ON
Contributes to the overall success of Canadian Banking Finance, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies…

FNF Canada

Manager, Client Services

Mississauga, ON, Canada

Posting language: English
Posted: Sep 29, 2026

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Original job description

FNF Canada, a division of Fidelity National Financial, is one of the country’s largest providers of title insurance and ancillary services is a leading service provider to financial institutions around mortgage processing, tax and appraisal services. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.

Reporting to AVP, Client Services, the ideal candidate will be a client focused, highly professional self-starter with extensive experience in Customer Service, Operations and People Management within the real estate and mortgage industries.

Primary responsibilities:

Responsible for the day-to-day operation and management of the Client Services team
Responsible for the identification and resolution of errors in processing for all lender programs
Collaborates extensively with Customers, Business Optimization, IT and internal stakeholders to identify and implement opportunities to increase efficiency
Responsible for the operational deliverables on key projects
Administer standard and ad hoc reporting requirements
Recommend and coordinate required changes based on process analysis. Proactive management and communication of issues, escalations and impediments related to operational deliverables to the AVP, Client Services
Proactive, regular communication on Service Levels, Volumes, Customer irritants
Ensure all instruction, document delivery and review processes are fully documented and communicated
Identifies training gaps and researches training ideas for support staff
Responsible for meeting department productivity and quality goals and to advise management of any suggestions for improving process to create efficiencies.)
Manages recruitment, performance evaluation and coaching
Oversees staff orientation, learning and development plans in accordance with FNF Canada policy, procedure and guidelines
Provides supervision to all team members and manages in a manner that motivates, guides and directs employees in FNF Canada values, objectives and performance expectations; maintains a work environment that expects fairness, consistency, respect and approachability while promoting staff participation, teamwork and positive employee relations
Leads regular team meetings to set goals and monitor team performance and engages the team in successful accomplishment of goals
Provides leadership for the operational success of the Client Services team and provides supportive leadership through periods of change

Qualifications:

Minimum of five (5) years of progressive experience in financial services ; preferably in a legal department
Minimum of three (3) years’ experience in managing and leading a team
In-depth working knowledge of the Microsoft Office Suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio)
Strong team player, positive attitude, takes initiative, and willing to help achieve success
Strong ability to learn quickly, strong customer focus, experience with cross organizational/cross-discipline delivery partners and adapt to change in business landscape and working environment.
Ability to confirm objectives and drive them according to plan with a minimum supervision.
Excellent written and oral presentation skills, able to present training materials to various levels and groups
Conflict resolution and negotiation skills, superior interpersonal, organizational, and client-facing skills

We may use AI‑assisted tools to help screen or assess applications; however, all hiring decisions include human review.

FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company. We thank all candidates for their interest but only those selected for an interview will be contacted.

Total compensation package $77,000 to $110,000 inclusive of performance-based bonus.

Compensation will be commensurate with experience, relevant skills, and qualifications.

Disclaimer: FNF Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

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More about this job

Responsibilities

The manager is responsible for the daily operations of the Client Services team, including managing staff performance, recruitment, and training. They also collaborate with internal stakeholders to identify process improvements and ensure operational deliverables for key projects are met.

Requirements

Candidates must have at least five years of progressive experience in financial services and three years of team management experience. Proficiency in the Microsoft Office Suite and strong interpersonal, organizational, and communication skills are required.

Skills

Customer service
Operations management
People management
Team leadership
Process analysis
Performance evaluation
Recruitment
Conflict resolution
Negotiation
Microsoft Office Suite
Reporting
Project management
Communication
Training
Strategic planning
Mortgage industry knowledge

Benefits

Competitive compensation
Benefits package
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Title insurance
Mortgage processing
Tax services
Appraisal services
Financial services
Operations
Client services
People management
Process optimization
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Reporting
Recruitment
Performance management
Training
Leadership
Conflict resolution
Negotiation
Real estate
Business optimization
Quality goals
Productivity
Stakeholder management
Change management
Documentation
Fortune 500

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