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Added 14 mins ago
Protocol Investigations Social Worker (Part-time)
Vancouver Aboriginal Child and Family Services Society
Vancouver, BC
…manner. When a report is received, the responsible Child Safety Manager with delegation leads and coordinates the response, engaging a multidisciplinary response team including delegated…
Added 14 mins ago
EB
Senior Executive Assistant
EQ Bank
Toronto, ON
- Full-time
Reporting to the Manager, Executive Office & Board Liaison, you will act as an extension of both the executive and the Executive Office, exercising sound judgment, discretion, and…
Added 14 mins ago
SA
ITS Project Manager
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The ITS Project Manager is responsible for leading the planning, coordination, execution, and delivery of technology infrastructure and technology-enabled facility projects across the…
Added 15 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 15 mins ago
Underground and Heavy Civil Group Leader
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Vancouver, BC
…assessed through measurable organizational outcomes, including resource performance, workforce readiness, employee development and retention, technical quality, operational compliance,…
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Director of Programs and Services
Potentia Human Resources Inc.
BC · Kelowna Central, British Columbia
- Temporary
Added 29 mins ago
G
Spécialiste des systèmes qualité – Contrôle des changements / Quality Assurance Specialist - Change Control
Galderma
Baie-D'Urfé, QC
- Full-time
Added 29 mins ago
F
Service Operations Manager
Finning
Fort McMurray, AB
- Full-time
As a Service Operations Manager at Finning, you will lead a team responsible for delivering exceptional equipment maintenance and repair services while ensuring safe, efficient, and…
Added 29 mins ago
AW
Manager, IT
Atira Women's Resource Society
Vancouver, BC
- Full-time
Atira Women’s Resource Society (Atira) is a non-profit organization known for inclusionary hiring practices, values-driven work, and innovative approaches to supporting communities it…
Added 29 mins ago
Assistant Marketing Mgr - Coors Light
Molson Coors
Toronto, ON
In the role of Assistant Marketing Manager – Coors Light, you’ll build one of the most iconic brands, shaping culture and changing the way consumers enjoys beer. You’ll get to operate as a…
Added 43 mins ago
DU
Postgraduate Education Coordinator
Dalhousie University
Halifax, NS
- Full-time
…care, education, and research. Reporting to the Operations Manager, Psychiatry, the Postgraduate Education Coordinator coordinates and administers the residency program, including resident…
Added 43 mins ago
G
Spécialiste des systèmes qualité - Contrôle des changements / Quality Assurance Specialist - Change Control
Galderma
Montreal, QC
- Full-time
…regulatory expectations. The role serves as a site subject matter resource for Change Control and provides broader Quality System support as assigned or delegated by the Quality…
Added 43 mins ago
IG
Project Manager (Building Automation)
Insight Global
Richmond, BC
- $105,000 to $115,000 CAD / year
- Full-time
Insight Global is seeking a Project Manager for a large client. In this role, you will lead and oversee Building Automation projects, providing guidance and supervision to ensure they are…
Added 45 mins ago
Patient Care Manager, General Medicine
Sinai Health
Toronto, ON
…excellence within an academic acute care setting. As a Patient Care Manager, General Medicine you will build team capacity, implement care standards, and contribute to the unit’s ongoing…
Added 45 mins ago
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Shipper/Receiver
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
…Working closely with the Warehouse Lead, Warehouse Assistant Manager, Logistics team, Drivers, and Warehouse Associates, the Shipper/Receiver coordinates day-to-day shipping and receiving…
Added 59 mins ago
C
Senior Manager, Program Development
Catalyste+
Toronto, ON
- Full-time
To execute on all aspects of program development and growth; the Sr Manager must have excellent technical and writing skills, be a proven team player, agile strategic thinker, able to work…
Added 59 mins ago
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Facility Manager
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
We are currently seeking an experienced and dedicated Facility Manager to lead the operations of our Housekeeping, Laundry, and Maintenance departments and ensure the ongoing safety,…
Added 59 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 59 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 1 hour ago
Trades Instructor
Manitoba Justice
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Under the general supervision of the Food Services Manager, the incumbent of this position is responsible for the preparation of meals, the supervision of inmates engaged in the preparation…
Added 1 hour ago
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Senior Finance Manager, Surgery Canada
Johnson & Johnson
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 1 hour ago
DE
Sr Operations Supervisor
DHL Express
Mount Hope, ON
- Full-time
…management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor…
Added 1 hour ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Senior Manager, Organizational Design and Change Management will partner with leaders and teams to strengthen IMAX’s organizational effectiveness. This role will assess structures,…
Added 1 hour ago
V
VP - Banking IT Project Manager
Vertage
Montreal, QC
- Full-time
As a VP - Banking IT Project Manager, you will play a critical role in driving strategic IT transformation initiatives across Corporate & Institutional Banking (CIB). This position offers…
Added 1 hour ago
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Admin Support (4)- Warehouse Program Assistant
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AB · Greater Edmonton Metropolitan Area
- Full-time
…position provides comprehensive administrative support to the Manager and Supervisor, Warehouse Services and plays an important role in keeping Warehouse Services operations organized and…

FNF Canada

Manager, Client Services

Oakville, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description FNF Canada is a trusted transaction management service provider with over 20 years of experience supporting large and small Canadian lenders. The company specializes in managing all aspects of mortgage transactions, including title insurance, document processing, property tax management, and appraisal management services. FNF Canada focuses on delivering comprehensive, innovative solutions that help financial institutions streamline processes and reduce risk. Team members join a collaborative environment that values accuracy, efficiency, and strong client relationships. The organization offers opportunities to contribute meaningfully to the Canadian lending and mortgage ecosystem.

Role Description The Manager, Client Services is a full-time, hybrid role based in Mississauga, ON, with flexibility for some work from home. This role is responsible for overseeing daily client service operations, ensuring service levels and quality standards are consistently met. The manager will lead and coach a client services team, monitor performance metrics, and implement process improvements to enhance customer satisfaction and operational efficiency. Day-to-day tasks include managing key client relationships, handling escalations, coordinating with internal departments, and providing clear, timely communication to stakeholders. The role also involves analyzing service trends, preparing reports, supporting new initiatives, and driving a client-focused culture aligned with FNF Canada’s business objectives.

Qualifications

Strong client-facing experience, including Client Services and Customer Service skills to manage relationships and resolve issues effectively.
Demonstrated ability to drive Customer Satisfaction through proactive service management and continuous improvement initiatives.
Well-developed Communication skills, including clear verbal and written communication for clients, team members, and leadership.
Solid Analytical Skills to interpret data, identify trends, and make informed decisions on process improvements and resource planning.
Experience managing or supervising service teams in financial services, mortgage, or related industries.
Proven ability to lead, coach, and develop team members in a fast-paced, service-driven environment.
Strong organizational and time management skills, with attention to detail and ability to prioritize multiple responsibilities.
Proficiency with standard office software and customer relationship management or case management tools.
Post-secondary education in business, finance, or a related field, or equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

Oversee daily client service operations, lead and coach the team, and ensure service levels and quality standards are met. Manage key client relationships and escalations, coordinate with internal departments, analyze service trends, prepare reports, and drive process improvements and client-focused initiatives.

Requirements

Requires client-facing service experience and experience managing or supervising teams, preferably in financial services, mortgage, or a related industry. Candidates should demonstrate leadership, communication, analytical, organizational, and time-management skills, be proficient with office and CRM or case-management tools, and have post-secondary education in business, finance, or a related field, or equivalent experience.

Skills

Client Services
Customer Service
Customer Satisfaction
Communication
Analytical Skills
Team Leadership
Coaching
Performance Monitoring
Process Improvement
Escalation Management
Reporting
Organizational Skills
Time Management
Mortgage Services
Financial Services

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Service
Mortgage Transactions
Title Insurance
Document Processing
Property Tax Management
Appraisal Management
Financial Services
Client Relationships
Service Levels
Quality Standards
Performance Metrics
Customer Satisfaction
Process Improvement
Escalation Management
Stakeholder Communication
Service Trend Analysis
Reporting
Resource Planning
Team Leadership
Coaching
Customer Relationship Management Tools
Case Management Tools
Operational Efficiency

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