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Added 8 mins ago
CC
Assistant Store Manager
Canna Cabana
Regina, SK · Coronation Park, Regina, SK
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 24 mins ago
Material Handler Day Shift
Ippolito
Burlington, ON
…environment. This role ensures accuracy, product integrity, and timely delivery while working closely with team members across distribution, production, transportation, and…
Added 24 mins ago
Material Handler Day Shift
Ippolito
Burlington, ON
…environment. This role ensures accuracy, product integrity, and timely delivery while working closely with team members across distribution, production, transportation, and…
Added 24 mins ago
DT
Gestionnaire de projet - Gestionnaire de programme sénior - Senior Project - Program Manager
Dell Technologies
ON · ON, Canada
- Full-time
Added 39 mins ago
SC
shift supervisor - Store# 05039, FORT SASKATCHEWAN - SOUTH POINTE
Starbucks Coffee Company
Fort Saskatchewan, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 04739, CENTREPOINT-KINGSWAY
Starbucks Coffee Company
Burnaby, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 17650, OGILVIE & BATHGATE - OTTAWA
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 54 mins ago
ES
Senior Product Manager | Applied AI
EPAM Systems
Canada
- Full-time
…AI across the whole product lifecycle. As a Senior Product Manager | Applied AI, you will own the vision, strategy, roadmap and delivery of one or more products - at least one of them…
Added 54 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
…projects and continuing education. Reporting to the Clinical Manager, Critical Care, and the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 54 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Inpatient Mental Health, the RN demonstrates professional development and clinical competency, utilizes the nursing process to assess, plan, implement and…
Added 54 mins ago
CH
Project Services Sales Representative (Remediation Services)
Clean Harbors
Vancouver, BC
- Full-time
…line of businesses. This role reports to the District Sales…
Added 54 mins ago
CH
Project Services Sales Representative
Clean Harbors
Edmonton, AB
- Full-time
…line of businesses. This role reports to the District Sales…
Added 1 hour ago
M
Shift manager - fast food restaurant
McDonald's
Saint-Bruno, QC
- $18.6 to $20.6 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 1 hour ago
DE
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Director of Operations, the Project Manager (Integrated Technology) will work closely with leadership, multi-disciplinary teams, and sub-contractor trades to manage…
Added 1 hour ago
MI
Pharmacy Technician - Full Time
Metro Inc.
Orleans, ON
- Full-time
…receive direction from the pharmacist on duty and the Pharmacy Manager, working towards the achievement of goals and objectives while adhering to both Company operating standards and…
Added 1 hour ago
RR
Kitchen manager
Rockin' Robyn's Diner
Edmonton, AB
- $37.5 to $38.5 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 1 hour ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 1 hour ago
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RQ11723 – Solutions Designer – CRM – Senior
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Toronto, ON
- Full-time
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Added 1 hour ago
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RQ11491 - Product Manager - Senior
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Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 1 hour ago
SM
RQ11706 – Software Developer – Senior
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- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11706
Added 1 hour ago
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GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 2 hours ago
LR
Shift manager - fast food restaurant
Les restaurants YD Guérette inc.
Chandler, QC
- $18.5 to $22 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 2 hours ago
DK
Kitchen manager
DAY'S KITCHEN
Scarborough, ON
- From $37 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 2 hours ago
W
Project Engineering Manager
Worley
Vancouver, BC
- Full-time
The Project Engineering Manager provides leadership and direction for the engineering delivery of complex, multidisciplinary mining projects across Pre-Feasibility, Feasibility, FEED,…
Added 3 hours ago
BP
Plant Hire Manager, Morden Depot
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Morden, MB
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Ensure all hires are processed accurately, including contracts, delivery notes, and returns

FNF Canada

Manager, Client Services

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 29, 2026

Original job description

FNF Canada, a division of Fidelity National Financial, is one of the country’s largest providers of title insurance and ancillary services is a leading service provider to financial institutions around mortgage processing, tax and appraisal services. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.

Reporting to AVP, Client Services, the ideal candidate will be a client focused, highly professional self-starter with extensive experience in Customer Service, Operations and People Management within the real estate and mortgage industries.

Primary responsibilities:

Responsible for the day-to-day operation and management of the Client Services team
Responsible for the identification and resolution of errors in processing for all lender programs
Collaborates extensively with Customers, Business Optimization, IT and internal stakeholders to identify and implement opportunities to increase efficiency
Responsible for the operational deliverables on key projects
Administer standard and ad hoc reporting requirements
Recommend and coordinate required changes based on process analysis. Proactive management and communication of issues, escalations and impediments related to operational deliverables to the AVP, Client Services
Proactive, regular communication on Service Levels, Volumes, Customer irritants
Ensure all instruction, document delivery and review processes are fully documented and communicated
Identifies training gaps and researches training ideas for support staff
Responsible for meeting department productivity and quality goals and to advise management of any suggestions for improving process to create efficiencies.)
Manages recruitment, performance evaluation and coaching
Oversees staff orientation, learning and development plans in accordance with FNF Canada policy, procedure and guidelines
Provides supervision to all team members and manages in a manner that motivates, guides and directs employees in FNF Canada values, objectives and performance expectations; maintains a work environment that expects fairness, consistency, respect and approachability while promoting staff participation, teamwork and positive employee relations
Leads regular team meetings to set goals and monitor team performance and engages the team in successful accomplishment of goals
Provides leadership for the operational success of the Client Services team and provides supportive leadership through periods of change

Qualifications:

Minimum of five (5) years of progressive experience in financial services ; preferably in a legal department
Minimum of three (3) years’ experience in managing and leading a team
In-depth working knowledge of the Microsoft Office Suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio)
Strong team player, positive attitude, takes initiative, and willing to help achieve success
Strong ability to learn quickly, strong customer focus, experience with cross organizational/cross-discipline delivery partners and adapt to change in business landscape and working environment.
Ability to confirm objectives and drive them according to plan with a minimum supervision.
Excellent written and oral presentation skills, able to present training materials to various levels and groups
Conflict resolution and negotiation skills, superior interpersonal, organizational, and client-facing skills

We may use AI‑assisted tools to help screen or assess applications; however, all hiring decisions include human review.

FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company. We thank all candidates for their interest but only those selected for an interview will be contacted.

Total compensation package $77,000 to $110,000 inclusive of performance-based bonus.

Compensation will be commensurate with experience, relevant skills, and qualifications.

Disclaimer: FNF Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

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More about this job

Responsibilities

The Manager of Client Services is responsible for the day-to-day operations, team management, and performance of the Client Services department. They collaborate with internal stakeholders to identify process improvements, manage project deliverables, and ensure high-quality service levels for lender programs.

Requirements

Candidates must have at least five years of progressive experience in financial services and three years of team management experience. Strong proficiency in Microsoft Office and excellent interpersonal, organizational, and communication skills are required.

Skills

Customer service
Operations management
People management
Real estate industry knowledge
Mortgage industry knowledge
Process analysis
Reporting
Recruitment
Performance evaluation
Coaching
Leadership
Conflict resolution
Negotiation
Microsoft Office Suite
Project management
Communication

Benefits

Competitive compensation
Benefits package
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Title insurance
Mortgage processing
Tax services
Appraisal services
Financial services
Operations
Client services
Process optimization
Reporting
Recruitment
Performance management
Coaching
Leadership
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Conflict resolution
Negotiation
Customer focus
Project management
Business optimization
Quality goals
Staff development
Real estate
Lender programs
Operational deliverables
Fortune 500

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