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Added 16 mins ago
IC
Quality Assurance Specialist- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
We are actively seeking a Quality Assurance Specialist to join the Côté Gold Mine site and report to the Manager of Projects. The role provides independent verification that construction,…
Added 16 mins ago
AC
Buyer
Atlas Copco Group
ON · Ontario, Canada
- Full-time
Bring your curiosity to work as our next Buyer. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in…
Added 46 mins ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 1 hour ago
A
Software Development Manager, Platform Engineering
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a hands-on leadership opportunity where you’ll mentor and grow engineers, remove technical and delivery blockers, communicate project health and risks to stakeholders, and drive…
Added 1 hour ago
UO
Project Manager
University of Victoria
Victoria, BC
- Full-time
The Project Management Office (PMO) is part of the Engagement & Knowledge Mobilization Division at ONC. The PMO office provides project management services to ONC utilizing internationally…
Added 1 hour ago
R
Regional Plant Controller
Refresco
Calgary, AB
- Full-time
Overall responsibility for the multiple plant operations financial results and delivery of accurate timely results in accordance with IFRS and company processes/procedures by working…
Added 2 hours ago
TU
Project Coordinator - Electrical Technical Support
The University of British Columbia
Vancouver, BC
- $7,782 to $8,344 CAD / month
- Full-time
The Project Coordinator - Electrical Technical Support coordinates and inspects the work of UBC Building Operations trade personnel, consultants, and contractors. Manages funds and other…
Added 2 hours ago
UO
Project Coordinator - Electrical Technical Support
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,782 to $8,344 CAD / month
- Full-time
The Project Coordinator - Electrical Technical Support coordinates and inspects the work of UBC Building Operations trade personnel, consultants, and contractors. Manages funds and other…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
HR
OCS Senior Engineer
Hitachi Rail
Mississauga, ON
- Full-time
…OCS (Overhead Catenary System) Engineer to work on our HMLRT project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in…
Added 4 hours ago
OI
Data Implementation Engineer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
As a Data Implementation Engineer reporting to the Manager, Technical Implementations, you will play a critical role in configuring and implementing our AI-driven platform to enable our…
Added 4 hours ago
OI
Senior Data Implementation Engineer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
As a Senior Data Implementation Engineer, reporting to the Manager, Technical Implementations, you will own complex customer implementations end-to-end and act as a technical escalation…
Added 5 hours ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 5 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 5 hours ago
UO
Clinical Manager, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
The Clinical Manager is responsible for ensuring the effective and efficient delivery of healthcare services to students. This position is responsible for overseeing the clinical…
Added 6 hours ago
A
Software Development Manager, Platform Engineering
Autodesk
Montreal, QC
- Full-time
This is a hands-on leadership opportunity where you’ll mentor and grow engineers, remove technical and delivery blockers, communicate project health and risks to stakeholders, and drive…
Added 6 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Bring your expertise in strategic leadership and transformational change to this role as a Project Manager - Redevelopment & Major Projects. This is your opportunity to apply creativity,…
Added 7 hours ago
BC
Senior Mechanical Engineer and Project Manager – Mining and Metals
BBA Consultants
Quebec, QC
- Full-time
Your role as project manager will be to coordinate with the various project stakeholders to support the delivery of multidisciplinary engineering for a range of industrial applications.…
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 7 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 7 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 7 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.

FNF Canada

Manager, Client Services

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Sep 29, 2026

Original job description

FNF Canada, a division of Fidelity National Financial, is one of the country’s largest providers of title insurance and ancillary services is a leading service provider to financial institutions around mortgage processing, tax and appraisal services. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.

Reporting to AVP, Client Services, the ideal candidate will be a client focused, highly professional self-starter with extensive experience in Customer Service, Operations and People Management within the real estate and mortgage industries.

Primary responsibilities:

Responsible for the day-to-day operation and management of the Client Services team
Responsible for the identification and resolution of errors in processing for all lender programs
Collaborates extensively with Customers, Business Optimization, IT and internal stakeholders to identify and implement opportunities to increase efficiency
Responsible for the operational deliverables on key projects
Administer standard and ad hoc reporting requirements
Recommend and coordinate required changes based on process analysis. Proactive management and communication of issues, escalations and impediments related to operational deliverables to the AVP, Client Services
Proactive, regular communication on Service Levels, Volumes, Customer irritants
Ensure all instruction, document delivery and review processes are fully documented and communicated
Identifies training gaps and researches training ideas for support staff
Responsible for meeting department productivity and quality goals and to advise management of any suggestions for improving process to create efficiencies.)
Manages recruitment, performance evaluation and coaching
Oversees staff orientation, learning and development plans in accordance with FNF Canada policy, procedure and guidelines
Provides supervision to all team members and manages in a manner that motivates, guides and directs employees in FNF Canada values, objectives and performance expectations; maintains a work environment that expects fairness, consistency, respect and approachability while promoting staff participation, teamwork and positive employee relations
Leads regular team meetings to set goals and monitor team performance and engages the team in successful accomplishment of goals
Provides leadership for the operational success of the Client Services team and provides supportive leadership through periods of change

Qualifications:

Minimum of five (5) years of progressive experience in financial services ; preferably in a legal department
Minimum of three (3) years’ experience in managing and leading a team
In-depth working knowledge of the Microsoft Office Suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio)
Strong team player, positive attitude, takes initiative, and willing to help achieve success
Strong ability to learn quickly, strong customer focus, experience with cross organizational/cross-discipline delivery partners and adapt to change in business landscape and working environment.
Ability to confirm objectives and drive them according to plan with a minimum supervision.
Excellent written and oral presentation skills, able to present training materials to various levels and groups
Conflict resolution and negotiation skills, superior interpersonal, organizational, and client-facing skills

We may use AI‑assisted tools to help screen or assess applications; however, all hiring decisions include human review.

FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company. We thank all candidates for their interest but only those selected for an interview will be contacted.

Total compensation package $77,000 to $110,000 inclusive of performance-based bonus.

Compensation will be commensurate with experience, relevant skills, and qualifications.

Disclaimer: FNF Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

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More about this job

Responsibilities

The Manager of Client Services is responsible for the day-to-day operations, team management, and performance of the Client Services department. They collaborate with internal stakeholders to identify process improvements, manage project deliverables, and ensure high-quality service levels for lender programs.

Requirements

Candidates must have at least five years of progressive experience in financial services and three years of team management experience. Strong proficiency in Microsoft Office and excellent interpersonal, organizational, and communication skills are required.

Skills

Customer service
Operations management
People management
Real estate industry knowledge
Mortgage industry knowledge
Process analysis
Reporting
Recruitment
Performance evaluation
Coaching
Leadership
Conflict resolution
Negotiation
Microsoft Office Suite
Project management
Communication

Benefits

Competitive compensation
Benefits package
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Title insurance
Mortgage processing
Tax services
Appraisal services
Financial services
Operations
Client services
Process optimization
Reporting
Recruitment
Performance management
Coaching
Leadership
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Conflict resolution
Negotiation
Customer focus
Project management
Business optimization
Quality goals
Staff development
Real estate
Lender programs
Operational deliverables
Fortune 500

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