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Added 3 mins ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Added 11 mins ago
QR
Sales Representative - Retail
Quincaillerie Richelieu
Barrie, ON
- Full-time
Reporting to: Sales Manager, Retail Panel Distribution
Added 11 mins ago
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Sales Representative - Retail
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Reporting to: Sales Manager Retail Panel Division
Added 11 mins ago
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Sales Representative - Coatings
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Reporting to: Sales Manager, Retail Panel Distribution
Added 11 mins ago
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Sales Representative - Industrial
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
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Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
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Sales Representative - Retail Saskatchewan
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
…proximity of Saskatoon. Under the supervision of the Retail Sales Manager, the Representative will ensure the development of new customers and the retention of existing customers in the…
Added 11 mins ago
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Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
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Added 11 mins ago
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National Account Sales Manager-Retail
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Richelieu Hardware is looking for a National Account Sales Manager-Ratail to develop and manage strategic relationships with Major Retail Hardware chains Home Improvement, and Building…
Added 11 mins ago
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Operations Specialist
Ardene
Laval, QC
- Full-time
Reporting to the Operational Excellence and Development Manager, the Operational Specialist’s responsibilities include, but are not limited to:
Added 11 mins ago
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Operations Communications Coordinator
Ardene
Laval, QC
- Full-time
Reporting to the Operational Excellence Manager, the Operations Communications Coordinator plays a key role in supporting operational communication and execution across Ardene's retail…
Added 11 mins ago
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Operational Excellence Manager
Ardene
Laval, QC
- Full-time
We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store…
Added 11 mins ago
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Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
Proactively identify and manage risks, issues, dependencies, and roadblocks, escalating significant matters to the Senior IT Program Manager as appropriate.
Added 11 mins ago
Human Resources Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
collectively reports to the Manager, HR Advisory services. HR SBAs work closely
Added 26 mins ago
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Truck Driver
Russel Metals
Beechville, NS
- Full-time
…permanent position that reports directly to the Operations Manager. Successful candidate will be operating one of our Semi Tractors with 53’ flat-deck trailers for transporting regular and…
Added 26 mins ago
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Russel Metals
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- Full-time
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Class 1 Truck Driver
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Prospect Analyst
Bow Valley College
Calgary, AB
- Full-time
…fundraising and revenue generation goals. Reporting to the Manager, Advancement, you will collect, analyze and translate research into actionable insights that help identify new prospects,…
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Prospect and Donor Analyst
Bow Valley College
Calgary, AB
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Student Conduct Advisor
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…permanent position that reports directly to the Operations…
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Sign Language Interpreter
Bow Valley College
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Added 26 mins ago
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Property Maintenance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $85,000 to $95,000 CAD / year
The Property Maintenance Manager is responsible for overseeing the maintenance, upkeep, and operational condition of a diverse property portfolio, ensuring properties are maintained to high…
Added 26 mins ago
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Inside Sales Representative
Russel Metals
Winnipeg, MB
- Full-time
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Added 26 mins ago
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Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…

Closed listing

Fnyx Group

Senior Operations Manager, Surrey and Wheelchair Replenishment Program

Toronto, ON, Canada

Salary: $80,000.00 per year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Salary: $80,000.00 per year
Job type: Full-time
Closing date: Apr 1, 2027
Posting language: English
Posted: Oct 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

✈️ Senior Operations Manager – Aviation Services

About Us

At Fnyx Aviation Services, we carry a global flag for aviation services here at home.

Fnyx Aviation Services combines world-class aviation support service experience with local market expertise. Our company is built on a rich 30-year history of diversified operational support services in Canada and incorporates global aviation leadership experience.

At Fnyx Aviation Services, the pillars upon which we have built our corporate vision align with the principles of global best practice in aviation support services:

Efficiency in Service

Excellence in Customer Experience Delivery

Innovation

Consistency

Safety

Value

No matter what the engagement, at Fnyx Aviation Services, our people:

Are outgoing, engaging, empathetic and have integrity

Understand the big picture

Think critically and are action oriented

Are knowledgeable and capable

Above all else, Fnyx Aviation Services believes in family values as a guiding principle. These values are central in the history and success of our company and will serve at the core of Fnyx Aviation Services moving forward.

Job Description

Reporting to the VP Aviation Services and working closely with the Greater Toronto Airports Authority (GTAA), the Senior Operations Manager oversees operations of the Surrey and Wheelchair Replenishment Program (SWRP).

Duties and Responsibilities

Direct and manage all aspects of operations for the contract of Surrey and Wheelchair Replenishment Program Services, including passenger assistance and asset replenishment.

Develop and implement strategies that drive process improvement initiatives to improve customer experience and operational efficiency.

Develop and implement business activities, policies, goals, objectives and procedures.

Ensure service-related plans, procedures and protocols are communicated to the team and are always accurate and kept up to date.

Manage and monitor the daily provision of wheelchairs, special equipment and Surreys for the Surrey and Wheelchair Replenishment Program Services.

Manage the dispatch office (Operations Control Center). Direct, motivate and coach Dispatch team members.

Monitor and review key performance indicators (KPIs), manage service quality and efficiency through daily observations, monitor performance reports and take immediate corrective actions whenever required.

Direct equipment maintenance programs, safety programs and quality programs.

Ensure service delivery to customer airlines in accordance with service level agreements.

Ensure that the team complies with all safety, security, quality standards and procedures.

Report and investigate all incidents and take immediate corrective actions.

Identify required performance improvements by analyzing data, best practices and operational trends. Engage the team in formulating solutions and/or recommendations and oversee the planning and execution of initiatives that improve operations and passenger experience.

Establish, maintain and promote effective working relationships with internal and external customers and other stakeholders.

Work in close coordination with Shift Managers and the People and Culture department to provide a conducive environment and support to the team.

Provide training and development support to People and Culture to ensure all staff demonstrate knowledge of core activities, standard operating procedures and protocols.

Anticipate, identify and resolve service and operational issues with a results-oriented approach to performance.

Collaborate as needed with professional services counterparts, ground handlers and airlines in customer success to ensure we deliver a cohesive service experience.

Report and investigate complaints received and oversee service recovery procedures.

Prepare and submit monthly status reports to external stakeholders using statistical and transactional data, and analyze monthly performance results in accordance with service level standards.

Qualifications

Degree or Diploma in a related field, or an equivalent combination of education, training and experience.

Minimum 5 years of prior management experience in the aviation industry preferred, or proven experience in a leading role within the aviation industry.

Previous experience in inventory management, operations, customer service, administration and public relations.

Demonstrated record of successful team management.

Strong ability to build team culture, resolve conflicts and drive high-performance teams.

Proficient skills in Microsoft Office, including Excel, PowerPoint and Word.

A proven track record of success and accomplishments that demonstrate critical thinking ability and initiative.

Excellent written and oral communication skills.

Ability to efficiently summarize and present data in a usable format.

Ability to think quickly, act quickly, multi-task and manage conflicting priorities.

Be driven by data and have strong analytical, quantitative and problem-solving skills.

Strategic thinker and problem solver.

Job Type: Full-time, Permanent

Salary: $80,000.00 per year

Schedule: 8-hour shift

Please apply in confidence to:

Christopher Winter

People and Culture Generalist

yyz.hr@fnyxgroup.com

About employer

More about this job

Responsibilities

Oversee all operations for the Surrey and Wheelchair Replenishment Program, including passenger assistance, equipment replenishment, dispatch, maintenance, safety, and service quality. Monitor performance and service agreements, address incidents and complaints, and lead improvements in operational efficiency and passenger experience.

Requirements

A degree or diploma in a related field, or equivalent education, training, and experience, is requested, along with at least five years of aviation management experience preferred or proven aviation leadership experience. Candidates should have experience in operations, inventory, customer service, and team management, as well as strong analytical, communication, problem-solving, and Microsoft Office skills.

Skills

Operations Management
Team Leadership
Process Improvement
Customer Experience
Inventory Management
Dispatch Operations
KPI Monitoring
Performance Analysis
Safety Management
Quality Management
Incident Investigation
Conflict Resolution
Stakeholder Relations
Data Analysis
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Hiring contact

Christopher Winter

Keywords

Aviation Services
Airport Operations
Surrey and Wheelchair Replenishment Program
Passenger Assistance
Wheelchair Replenishment
Asset Replenishment
Operations Control Center
Dispatch
Inventory Management
Customer Service
Service Level Agreements
Key Performance Indicators
Process Improvement
Operational Efficiency
Customer Experience
Equipment Maintenance
Safety Programs
Quality Programs
Incident Investigation
Service Recovery
Performance Reporting
Statistical Data
Transactional Data
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Airlines
Ground Handlers
Greater Toronto Airports Authority

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