Find work in Canada.

555,662 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 33 mins ago
V
Administration Officer
VMCH
Mulgrave, NS
- Full-time
These roles are central to supporting the delivery of services across Victoria, including Support at Home (SAH) Packages and over 500 Commonwealth Home Support Program (CHSP) clients.
Added 1 hour ago
NB
Head of Compliance NBFWM
National Bank of Canada
Montreal, QC
- Full-time
Support transformation projects and business initiatives by ensuring rigorous management of regulatory risks.
Added 1 hour ago
NB
Residential Mortgage Specialist
National Bank of Canada
Regina, SK
- Full-time
your market, you focus primarily on developing business with clients outside
Added 1 hour ago
NB
Contract Implementation Coordinator
National Bank of Canada
Montreal, QC
- Full-time
A career as a Contract Implementation Coordinator within National Bank Insurance Firm means acting as a specialist in the coordination and analysis of new individual insurance business.
Added 1 hour ago
A
Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
Accor
Toronto, ON
- Full-time
Serve as the central coordinator for the Corporate People & Culture Hotel Operations calendar, tracking key initiatives, deadlines, annual processes, and deliverables across the global…
Added 1 hour ago
NB
Mortgage Developement Manager
National Bank of Canada
Quebec, QC
- Full-time
your market, you focus primarily on developing business with clients outside
Added 1 hour ago
A
Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
AccorCorpo
Toronto, ON
- Full-time
· Serve as the central coordinator for the Corporate People & Culture Hotel Operations calendar, tracking key initiatives, deadlines, annual processes, and deliverables across the global…
Added 2 hours ago
M
Business Analysis Advisor / Conseiller(ère) en analyse d'affaires
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Collective initiative. The person acts as the business analysis content
Added 2 hours ago
M
Project Manager
Maarut
Montréal-Est, QC · Montreal East, Quebec
- Contract
the GPAP senior vice-presidency. The person is the central point between the
Added 6 hours ago
OC
Process & Compliance Tech
Ontario Clean Water Agency
Angus, ON · Wasaga Beach, ON · OCWA- Angus WWT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 6 hours ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 6 hours ago
UO
Associate Vice-President, International Research
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…are consistent with those in place within the OVPRI and other central service units. In addition, the incumbent will bring to the role superb communications and change management abilities…
Added 6 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 10 hours ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
…success rates, strong relationships with faculty members and central services, and a well coordinated team that delivers responsive, high quality…
Added 10 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
…involvement, along with employee development and training, is central to who we…
Added 11 hours ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Full-time
Valid BC Driver’s License and access to personal vehicle for business related purposes.
Added 16 hours ago
NB
Banking advisor
National Bank of Canada
Campbellton, NB
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 16 hours ago
NB
Advisor in the Counterparty Documentation Center
National Bank of Canada
Montreal, QC
- Full-time
Collaborate with business lines to gather required documents and validate compliance with KYC standards.
Added 16 hours ago
NB
Business Development Manager
National Bank of Canada
London, ON
- Full-time
Being a Business Development Manager means creating strong business relationships with dealers in the Automotive industry.
Added 16 hours ago
NB
Director, Portfolio Management
National Bank of Canada
Surrey, BC
- Full-time
oversight, and team leadership while supporting sustainable business
Added 16 hours ago
NB
Product Director Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Product Director Insurance within the Strategy, Growth and Business Capabilities team at National Bank means acting as the owner of an insurance product portfolio. In this…
Added 16 hours ago
NB
Senior Advisor in Estate Planning
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Analytical Skills, Business Acumen, Communication, Continuous Improvement, Estate Planning, Notarial Practice, Teamwork, Training, Trust Laws, Wealth Management
Added 16 hours ago
NB
Financial Planner Laval
National Bank of Canada
Laval, QC
- Full-time
…position allows you to take on an advisory role and develop your business relationships and leadership skills while having a positive…
Added 16 hours ago
NB
Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
- Full-time
your market, you focus primarily on developing business with clients outside
Added 16 hours ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
The Development Manager is a key member of the Development team and plays a central role in furthering InspireHealth’s fundraising, community outreach, and donor engagement goals.

Closed listing

Fnyx Group

Senior Operations Manager, Surrey and Wheelchair Replenishment Program

Toronto, ON, Canada

Salary: $80,000.00 per year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Salary: $80,000.00 per year
Job type: Full-time
Closing date: Nov 3, 2026
Posting language: English
Posted: Oct 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

✈️ Senior Operations Manager – Aviation Services

About Us

At Fnyx Aviation Services, we carry a global flag for aviation services here at home.

Fnyx Aviation Services combines world-class aviation support service experience with local market expertise. Our company is built on a rich 30-year history of diversified operational support services in Canada and incorporates global aviation leadership experience.

At Fnyx Aviation Services, the pillars upon which we have built our corporate vision align with the principles of global best practice in aviation support services:

Efficiency in Service

Excellence in Customer Experience Delivery

Innovation

Consistency

Safety

Value

No matter what the engagement, at Fnyx Aviation Services, our people:

Are outgoing, engaging, empathetic and have integrity

Understand the big picture

Think critically and are action oriented

Are knowledgeable and capable

Above all else, Fnyx Aviation Services believes in family values as a guiding principle. These values are central in the history and success of our company and will serve at the core of Fnyx Aviation Services moving forward.

Job Description

Reporting to the VP Aviation Services and working closely with the Greater Toronto Airports Authority (GTAA), the Senior Operations Manager oversees operations of the Surrey and Wheelchair Replenishment Program (SWRP).

Duties and Responsibilities

Direct and manage all aspects of operations for the contract of Surrey and Wheelchair Replenishment Program Services, including passenger assistance and asset replenishment.

Develop and implement strategies that drive process improvement initiatives to improve customer experience and operational efficiency.

Develop and implement business activities, policies, goals, objectives and procedures.

Ensure service-related plans, procedures and protocols are communicated to the team and are always accurate and kept up to date.

Manage and monitor the daily provision of wheelchairs, special equipment and Surreys for the Surrey and Wheelchair Replenishment Program Services.

Manage the dispatch office (Operations Control Center). Direct, motivate and coach Dispatch team members.

Monitor and review key performance indicators (KPIs), manage service quality and efficiency through daily observations, monitor performance reports and take immediate corrective actions whenever required.

Direct equipment maintenance programs, safety programs and quality programs.

Ensure service delivery to customer airlines in accordance with service level agreements.

Ensure that the team complies with all safety, security, quality standards and procedures.

Report and investigate all incidents and take immediate corrective actions.

Identify required performance improvements by analyzing data, best practices and operational trends. Engage the team in formulating solutions and/or recommendations and oversee the planning and execution of initiatives that improve operations and passenger experience.

Establish, maintain and promote effective working relationships with internal and external customers and other stakeholders.

Work in close coordination with Shift Managers and the People and Culture department to provide a conducive environment and support to the team.

Provide training and development support to People and Culture to ensure all staff demonstrate knowledge of core activities, standard operating procedures and protocols.

Anticipate, identify and resolve service and operational issues with a results-oriented approach to performance.

Collaborate as needed with professional services counterparts, ground handlers and airlines in customer success to ensure we deliver a cohesive service experience.

Report and investigate complaints received and oversee service recovery procedures.

Prepare and submit monthly status reports to external stakeholders using statistical and transactional data, and analyze monthly performance results in accordance with service level standards.

Qualifications

Degree or Diploma in a related field, or an equivalent combination of education, training and experience.

Minimum 5 years of prior management experience in the aviation industry preferred, or proven experience in a leading role within the aviation industry.

Previous experience in inventory management, operations, customer service, administration and public relations.

Demonstrated record of successful team management.

Strong ability to build team culture, resolve conflicts and drive high-performance teams.

Proficient skills in Microsoft Office, including Excel, PowerPoint and Word.

A proven track record of success and accomplishments that demonstrate critical thinking ability and initiative.

Excellent written and oral communication skills.

Ability to efficiently summarize and present data in a usable format.

Ability to think quickly, act quickly, multi-task and manage conflicting priorities.

Be driven by data and have strong analytical, quantitative and problem-solving skills.

Strategic thinker and problem solver.

Job Type: Full-time, Permanent

Salary: $80,000.00 per year

Schedule: 8-hour shift

Please apply in confidence to:

Christopher Winter

People and Culture Generalist

yyz.hr@fnyxgroup.com

About employer

More about this job

Responsibilities

Oversee all operations for the Surrey and Wheelchair Replenishment Program, including passenger assistance, equipment replenishment, dispatch, maintenance, safety, and service quality. Monitor performance and service agreements, investigate incidents and complaints, lead improvement initiatives, and coordinate with staff, airlines, airport stakeholders, and other service partners.

Requirements

A degree or diploma in a related field, or equivalent education, training, and experience, is requested, along with at least five years of aviation management experience preferred or proven aviation leadership experience. Candidates should have experience in operations, inventory, customer service, administration, and public relations, plus strong team leadership, analytical, communication, problem-solving, and Microsoft Office skills.

Skills

Operations Management
Team Leadership
Inventory Management
Customer Service
Process Improvement
Performance Management
KPI Monitoring
Data Analysis
Problem-Solving
Conflict Resolution
Safety Management
Quality Management
Incident Investigation
Stakeholder Relations
Microsoft Office
Communication

Visa sponsorship

Not detected in the job text

Hiring contact

Christopher Winter

Keywords

Aviation Services
Airport Operations
Surrey and Wheelchair Replenishment Program
Passenger Assistance
Wheelchair Services
Asset Replenishment
Operations Control Center
Dispatch
Inventory Management
Customer Service
Process Improvement
Operational Efficiency
Key Performance Indicators
Service Level Agreements
Equipment Maintenance
Safety Programs
Quality Programs
Incident Investigation
Service Recovery
Performance Reporting
Statistical Data
Transactional Data
Stakeholder Relations
Team Development
Microsoft Excel
Microsoft PowerPoint
Microsoft Word

Report this job