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Added 7 mins ago
MP
Production Associate
Master Packaging Inc
Borden-Carleton, PE
- Full-time
Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Borden-Carleton, Prince Edward Island is currently seeking self-motivated and energetic individuals…
Added 15 mins ago
B&
Retail Brand Experience Supervisor-BAYSHORE SHOPPING CENTRE
Bath & Body Works
Ottawa, ON
- $22.95 USD / hour
- Full-time
As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent…
Added 30 mins ago
SB
Customer Supply Chain Intern (Jan-Sept 2027)
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
Prepare weekly and monthly reports on service metrics such as unit fill rate and on-time delivery, and help investigate the root causes of misses.
Added 45 mins ago
DG
Cashier / Cook Helper
Dexterra Group
Richmond, BC
- Full-time
Be #1 on day 1 by joining an industry leader.
Added 45 mins ago
S
Senior Electrical Engineer
Sedgman
Montreal, QC
- Full-time
…à la conception détaillée, à la construction, à la mise en service jusqu'à…
Added 45 mins ago
A
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 45 mins ago
B
Senior Law Clerk
Brookfield
Toronto, ON
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 45 mins ago
BA
Senior Law Clerk
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 1 hour ago
PROGRAM MANAGER SERVICE OPERATNL SUPPORT
City of Toronto
ON · Toronto, ON
Program Manager, Service Operational Support (Finance & Business Services)
Added 1 hour ago
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 1 hour ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
Assurer le renouvellement des ententes de service en maintenant un haut niveau de satisfaction et en démontrant la valeur des solutions Activix.
Added 1 hour ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
Assurer le renouvellement des ententes de service en maintenant un haut niveau de satisfaction et en démontrant la valeur des solutions Activix.
Added 1 hour ago
TI
Inside Sales Representative-French & English
TMG Industrial
Oakville, ON
- Full-time
…equipment, and farming and agricultural implements. As an industry leader, TMG Industrial has become one of the fastest-growing industrial brands in North…
Added 2 hours ago
A
Western Canada Aquatic Discipline Lead
AECOM
Burnaby, BC
- $120,000 to $160,000 CAD / year
- Full-time
…resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase…
Added 2 hours ago
CH
Guest Experience Representative, Calgary (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 2 hours ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 2 hours ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our…
Added 2 hours ago
TR
Program Coordinator
The Reach Foundation Inc
Charlottetown, PE
- Full-time
REACH Foundation is looking for a strong leader with experience in leading programs and a passion for supporting youth in recovery for mental health challenges, including addictions. The…
Added 2 hours ago
Sales Representative
Orica
Kamloops, BC
…progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and…
Added 2 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our…
Added 3 hours ago
OF
Membership Sales Associate
Orangetheory Fitness 168
Markham, ON
- $18 to $19 CAD / hour
- Part-time
Orangetheory Fitness is committed to being an equal employer and a leader in supporting and valuing the diversity of the people, organizations, and communities we serve. Orangetheory…
Added 3 hours ago
EL
MAC Vaughan Mills On-Call
Estée Lauder Companies
Vaughan, ON
- Full-time
…perfect role for you and the first step of your career with a leader in prestige…
Added 4 hours ago
D
Cashier / Cook Helper
Dexterra
Richmond, BC
- $19 to $20 CAD / hour
- Full-time
Be #1 on day 1 by joining an industry leader.
Added 4 hours ago
Transcription Services Specialist, Court Services
Veritext
AB · Vancouver, BC
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government…
Added 4 hours ago
QR
Sales Representative
Quincaillerie Richelieu
Vancouver, BC
- Full-time
If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are…

Follett

Multi-Site General Manager - Concordia BookStop SGW

Montreal, QC, Canada

$61,200 to $80,000 USD / year · Full-time

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Job details

Pay: $61,200 to $80,000 USD / year
Job type: Full-time
Apply by: Jan 11, 2027
Experience: 3-5 years of relevant experience
Posting language: English
Posted: Oct 13, 2026

Original job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $61,200 - $80,000 per year

Position Overview

The Store Manager II Multi-Unit - Canada executes and provides leadership and oversight for all facets of bookstore operations including hiring, training, supervising, developing and motivating managers, supervisors, and team members, preparing and executing store operating plans, establishing and enhancing strong campus relations, guiding course materials activities, maintaining a high level of customer service throughout the store, delivering on General Merchandise expectations, demonstrating expert-level knowledge of Follett systems and strategies, and completing other necessary store activities as needed for multiple locations.

Effectively executes company programs and initiatives and conducts weekly visits to each of the units they oversee. Ensures compliance with company policies and procedures. Resolves complaints and escalated issues in a timely and satisfactory manner. Partners with various support partners. Consistently demonstrates Follett Values.

Responsibilities

Responsible for full-cycle talent management, including recruiting, training, coaching and talent development for full-time, part-time, and temporary team members in all units they manage. Works to identify key talent to support the talent pipeline. Ensures effective performance management and maintains a culture of accountability. Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results. Provides staff training. Manages other staff managers and guides them in directing and coaching their staff. Develops and promotes a team environment and acts as a leader within the store to all staff levels. Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets.
Prepares and implements detailed operating plans for all store departments for standard operations, busy rush periods, and special events (athletics, graduation) for each store. Shares plans with managers and team members and leads/drives them to execution. Analyzes store financials and makes determinations regarding how to positively impact future sales/expense opportunities. Plans and prepares for promotions. Demonstrates a full understanding of capacity and velocity requirements, based on the previous history.
Establishes, enhances, and maintains positive, responsive relationships with the campus community, particularly campus administration, athletics departments, faculty, and staff. Seeks out new ways to partner with campus regarding remote selling opportunities, maintaining Follett's campus presence, and resolving complex issues on an as-needed basis.
Provides oversight and guidance for all facets related to course materials, to include managing and directing the work of the Course Materials Manager, review of enrollment numbers, past history, inventory levels, and current adoptions in order to ensure appropriate quantities for purchase and to buy back in all of their stores. Interacts with faculty and others as needed to gain access to adopted titles for the upcoming semester far in advance to maximize profit.
Develops a customer-centric experience and engages team members in the delivery/execution of that objective. Provides the highest levels of customer service within the store and in all interactions with stakeholders. Manages the visual presentations to create an exciting shopping environment for customers in all their stores.
Utilizes expert-level General Merchandise knowledge to execute corporate General Merchandise objectives, including allocation of floor space based on sales by department/sub-department for all their stores. Modifies plans to fit specific needs. Demonstrates strong understanding and utilization of visual merchandising tools, such as signage, planograms, and fixtures.
Acts as 'store operations' subject matter expert to others within their region. Provide insight and counsel into the resolution of both simple and complex business situations. Partners with peers in the development of solutions for continuous business improvement.
Ensures all back-office functions, including the preparation of invoices, the process of chargebacks, and coordination of stock shipments are completed in accordance with company directives and/or policies and procedures for all their stores.
Performs other duties as assigned.

Requirements

3-5 years of relevant experience
Bachelor's degree or equivalent
Retail management or strong customer service experience; academic retail experience a plus; strong organizational, time management, and problem-solving skills; strong customer service, communication, and presentation skills; strong analytical skills and financial acumen; advanced relationship building, a demonstrated ability to influence a team and customer outreach
Proven success in managing multi-site store locations with volumes of $1M - $3M.
Travel: minimal - less than 10%.

Full time benefits:
•   Medical, Dental, & Vison
•   Voluntary Insurance plans
•   401k + 100% company match (up to 4%)
•   80 hours vacation + sick days
•   10 paid company holidays
•   Quarterly Bonus Plan
Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply About employer

More about this job

Responsibilities

The Multi-Site General Manager provides leadership and oversight for all bookstore operations, including talent management, financial planning, and maintaining campus relations. They are responsible for executing company initiatives, managing staff across multiple locations, and ensuring high standards of customer service and operational efficiency.

Requirements

Candidates must have 3-5 years of relevant experience and a bachelor's degree or equivalent. Proven success in managing multi-site retail locations with volumes between $1M and $3M is required.

Skills

Multi-unit management
Talent management
Financial analysis
Customer service
Retail operations
Staff training
Performance management
Inventory management
Visual merchandising
Relationship building
Strategic planning
Problem solving
Communication
Leadership
Budgeting

Benefits

Medical insurance
Dental insurance
Vision insurance
Voluntary insurance plans
401k with 100% company match
80 hours vacation
Sick days
10 paid company holidays
Quarterly bonus plan

Visa sponsorship

Not detected in the job text

Keywords

Retail management
Multi-site operations
Bookstore management
Talent development
Financial acumen
Course materials
Inventory control
Visual merchandising
Planograms
Campus relations
Performance management
Operational planning
Customer experience
Higher education
Retail sales
Budget management
Staff supervision
Recruiting
Coaching
Accountability

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