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Added 11 mins ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
ON · Kenora, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 11 mins ago
LC
Pharmacy Assistant, Hourly Part Time Evening
Loblaw Companies Limited
ON · Kenora, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 11 mins ago
JC
assistant manager - retail trade
Jean Coutu
Cap-aux-Meules, QC
- Full-time
Added 11 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Added 1 hour ago
SR
Assistant Restaurant Manager
Shaughnessy Restaurant
Vancouver, BC
- Full-time
Lead daily front-of-house operations and ensure smooth, efficient service.
Added 1 hour ago
BW
Anesthesia Assistant, Anaesthesia Tech Services - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Anesthesia Assistant, Anaesthesia Tech Services
Added 1 hour ago
S
Anesthesia Assistant, Anaesthesia Tech Services - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Anesthesia Assistant, Anaesthesia Tech Services
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
…excellent support for optimal patient care, with the director of operations also working on site. A dedicated call centre manages all incoming calls, allowing in-clinic MOAs to work…
Added 2 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…patients and plays a key part in maintaining efficient clinic operations. Responsibilities include checking in patients, coordinating and booking appointments, managing referrals and…
Added 2 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Edmonton, AB
- Full-time
Completion of some post-secondary education (e.g. course(s) in office of business administration, medical office assistant) or other related fields. Knowledge and operation of Microsoft…
Added 2 hours ago
AH
Administrative Support III
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…exceptional customer service while facilitating the day-to-day operations of the clinic. Key responsibilities include reception and clerical duties, assisting patients with forms and…
Added 2 hours ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…leads in ensuring smooth delivery of academic and clinical operations. Coordinates high-volume communication, manages confidential medical documentation, liaises with internal/external…
Added 2 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 2 hours ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Hours of Work: In order to provide the necessary patient care, our operations run 24/7. There is the expectation that you are available to work weekdays, weekends and all shifts (days,…
Added 2 hours ago
EC
operations assistant
EPC Canada
Gogama, ON
- Full-time
…construction and quarrying industries. EPC Canada is looking for an Operations Assistant. Reporting to the Site Manager, the incumbent will be responsible for supporting managers in the…
Added 2 hours ago
S
Executive Assistant to the CEO
SOCAN
Toronto, ON · North York, ON
- Full-time
TThe Executive Assistant to the CEO provides support to SOCAN’s Chief Executive Officer (CEO), as well as the Chief Financial Officer (CFO) and Chief Operations Officer (COO) enabling them…
Added 2 hours ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 2 hours ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Calgary, AB
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 2 hours ago
SD
Drillers Assistant
Strata Drilling Group
Markham, ON
- $24.5 to $26.5 CAD / hour
- Full-time
- On-site
…you're looking for. *Earn $24.50?$26.50/hour as an Operator's Assistant* Then, as you develop your skills and progress into an *Operator role, earn $28.50?$31.50/hour.* Strata Drilling…
Added 3 hours ago
TM
medical office assistant
TLC Medical Clinics
Vancouver, BC
- $21 to $25 CAD / hour
- Full-time
- On-site
Added 3 hours ago
RB
hotel assistant manager
Ramada by Wyndham Kamloops
Kamloops, BC
- From $40 CAD / hour
- Full-time
- On-site
Develop and implement policies and procedures for daily operations
Added 3 hours ago
DS
Certified Dental Assistant 12 month maternity leave
Dr.Zina Sarsam Inc
Burnaby, BC
- $34 to $38 CAD / hour
- Full-time
- On-site
Job Overview* We are seeking a experienced dedicated and skilled Certified Dental Assistant for a 12 month maternity leave starting December 14 to join our dynamic dental team. The ideal…
Added 3 hours ago
TC
Assistant Store Manager Marshalls HomeSense Orangeville Mall
TJX Canada – Winners, Marshalls, HomeSense
Orangeville, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 3 hours ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
As the Administrative Assistant, you'll be a crucial part of our operational success, with the autonomy to drive key decisions. In this role, will be responsible for supporting the hotel's…

Fonemed

Client Registration Assistant

Remote, Canada

Remote

$18.20/hour starting rate of pay with annual increases · Full-time

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Job details

Pay: $18.20/hour starting rate of pay with annual increases
Job type: Full-time
Workplace: Remote
Apply by: Jan 5, 2027
Working hours: 32 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

Client Registration Assistant (Healthcare Navigator)

Work from Home - Anywhere in Newfoundland and Labrador

Full time Opportunities

This role would work off of a shift work schedule that could include mornings, days, evenings, overnights, weekends, split shifts and holidays

Fonemed is a dynamic and innovative Virtual Healthcare company committed to delivering exceptional services to our clients. We are currently seeking motivated and detail-oriented Virtual Client Registration Assistants to join our team. This is a fantastic opportunity for individuals who thrive in a remote work environment and possess excellent organizational and communication skills.

This position will service FONEMED’s U.S. and Canadian operations including Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Calls received can vary greatly in subject matter and complexity. Our Client Registration Assistants must be attentive and engaged listeners who are comfortable registering patients with concerns related to all health care matters and who have a strong customer service mindset and desire to help others.

Position Overview

Through virtual care, we meet and provide care for individuals where they are. Fonemed provides 24/7 nurse advice and telehealth services to callers throughout Canada and the U.S. who need assistance in assessing their health symptoms, as well as advice regarding appropriate follow up care. Our Client Registration Assistant’s are the first point of contact for patients of our clients who are calling in with health-related concerns. Obtaining key demographics from patients, opening patient’s charts in our system, and registering the patients to be seen virtually. This position plays a large role in ensuring patients of our clients receive appropriate care in a timely manner, as well as creating an overall positive patient experience for our callers.

Role Requirements

Must be comfortable as the first point of contact for all medicals calls, including mental health and crisis intervention calls
Follow the established protocols and procedures when speaking with patients and documenting calls appropriately
Obtain key demographic and health related information and register this information accurately into our software programs for follow up by our clinicians
Direct callers to our Registered Nurses, Nurse Practitioners, and/or other Clinicians in an appropriate manner
Take notice of injury reports from patients using our process, procedures, and software
Book and confirm patient appointments with Nurse Practitioners and physician practices
Perform minor technical trouble shooting of the patient portals (Example: password resets or patient registration assistance)
Monitor biometric alerts from patients within our software system and call patients to determine if they need follow-up from one our clinicians
Conduct follow up customer service feedback surveys.

Scheduling and Availability Requirements

Full time in a 0.8 FTE (32 hours per week) would include a schedule that can include mornings, days, evenings, overnights, weekends and holidays and a weekend rotation of 2 weekends on/1 weekend off. Fully open availability is required at this time as we will not be able to work around other schedules.

Education and Qualifications

Minimum education level of a High School Diploma
Office administration or medical office administration certificate or diploma is considered an asset
Previous experience in customer service and/or a call center environment preferred
Excellent communication skills
Previous experience working professionally with computers and software programs
Professional, respectful, and friendly approach
Empathetic, patient, and compassionate
Calm demeanor and ability to stay calm in stressful situations
Ability to talk to patients in a wide variety of medical situations including those experiencing a mental health crisis
Ability to work in a very fast paced and busy environment
Ability to handle upset patients at times and de-escalate upset patients
Must be able to provide a clear criminal background check

What We Offer

$18.20/hour starting rate of pay with annual increases
Additional $2.00/hour for night shifts, $1.00/hour for weekend shifts and $3.00/hour for weekend night shifts if applicable
Work from home
Paid training
Performance incentives
Supportive team environment
No cold calling or sales required (calls are 95% inbound. Some outbound customer service surveys and patient follow up)
Opportunities to advance into a shift lead position, team lead position, or other positions within a growing company

SYSTEM REQUIREMENTS
You will be responsible to supply your own computer equipment including:

A private home office space – somewhere with a door away from all other household members that will give you complete privacy while working
Computer (Desktop or Laptop) – Please note that PC is the preferred operating system, Chromebooks are not acceptable at this time
Second Monitor
Keyboard and Mouse
USB Headset – Please note that Wireless/Bluetooth headsets are not acceptable
High-speed Internet
Webcam (Not used for patient interactions but for Team meetings and such)

Why Work with Us

With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package. If you are looking for an opportunity to work from home for company that values you, apply today!

FONEMED is an equal opportunity employer and is committed to diversity and inclusion in our workplace. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Client Registration Assistant serves as the first point of contact for telehealth patients, managing patient registration, chart creation, and symptom documentation. They also facilitate communication between patients and clinical staff while monitoring biometric alerts and providing follow-up support.

Requirements

Candidates must possess a high school diploma and demonstrate strong communication and customer service skills in a fast-paced environment. The role requires the ability to handle sensitive medical and crisis-related calls while maintaining a calm and professional demeanor.

Skills

Customer service
Call center operations
Data entry
Communication skills
Crisis intervention
Technical troubleshooting
Patient registration
Empathy
Active listening
Time management
Software proficiency
De-escalation

Benefits

Paid training
Performance incentives
Supportive team environment

Remote locations

Newfoundland and Labrador, Canada

Remote locations (standardized)

Newfoundland and Labrador, Canada

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Healthcare
Virtual care
Patient registration
Customer service
Call center
Crisis intervention
Mental health
Data entry
Remote work
Technical support
Biometric monitoring
Inbound calls
Patient portal
Nurse advice
Shift work
Healthcare navigator

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