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Added 11 mins ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
in identifying and developing new business opportunities, doing lead generation
Added 14 mins ago
BH
Manager of Clinical Practice (LPN)
Bayshore HealthCare
Miramichi, NB
- Full-time
Lead clinical quality, audits, and continuous improvement initiatives
Added 14 mins ago
1E
HVAC/R Technician
1Click Energy Solutions
Corner Brook, NL
- Full-time
Added 14 mins ago
WH
Custodian - Term
Wildtree Herbs, Inc.
Fort McMurray, AB
- Full-time
Gain valuable hands-on experience in custodial maintenance and facility operations
Added 14 mins ago
1E
Journeyman Electrician
1Click Energy Solutions
Corner Brook, NL
- Full-time
…oversee electrical work, ensure code compliance, and support the operations of our team in Corner Brook, NL. The successful candidate will provide technicalexpertise, supervise installation…
Added 14 mins ago
DG
Project Manager, Civil
Dawson Group
Kamloops, BC
- Full-time
Dawson Civil is looking for a Project Manager who will be a key leader and will provide oversite on operations to support successful project completion through problem solving initiatives…
Added 14 mins ago
DG
Civil Estimator
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Kamloops, BC
- Full-time
…permanent, full-time position of Estimator, reporting to the Manager Operations. To be considered for this role, you should have effective interpersonal skills, a collaborative attitude and…
Added 14 mins ago
C
Part-Time Assistant Manager - Cineplex Odeon Victoria Cinemas
Cineplex
Victoria, BC
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 14 mins ago
TT
Digital Controls Technical Specialist
Trane Technologies
Montreal, QC
- Full-time
…Controls Technical Specialist. Your mission: ensure smooth operations without ever leaving your desk. You'll be the first to spot and address issues, coordinate solutions, and keep a…
Added 14 mins ago
L
Software Engineer - Product Lifecycle Information Management
lululemon
Vancouver, BC
- Full-time
Works closely with onsite and remote frontend, backend and operations engineers to ensure deliverables are well-documented, secure, and resilient.
Added 14 mins ago
L
Seasonal Guest Experience Lead | 17th ave
lululemon
Calgary, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 17 mins ago
S
Assistant General Manager
Subway
Charlottetown, PE
- Full-time
Experience: Preferably two (2) years of restaurant experience, with proven ability to lead, motivate, and develop a team, drive sales and customer service, manage daily operations, and…
Added 18 mins ago
LM
Director of Surgical Operations
Lacroix médecine privée
Québec, QC
- $150,000 to $180,000 CAD / year
- Full-time
- On-site
…hand?Lacroix Private Medicine is seeking a Director of Surgical Operations to oversee the daily management, performance, and operational excellence of its surgical facilities in Quebec City…
Added 18 mins ago
S
Assistant General Manager
Subway
Cornwall, PE
- Full-time
Experience: Preferably two (2) years of restaurant experience, with proven ability to lead, motivate, and develop a team, drive sales and customer service, manage daily operations, and…
Added 20 mins ago
Area Works Supervisor
Department of Transportation and Infrastructure
Morden, MB · Hadashville, MB
Highway Regional Operations, Transportation Operations
Added 25 mins ago
CA
Construction Administrator / CA Lead
Coles Associates Ltd
Charlottetown, PE
- Full-time
We are seeking a Construction Administrator / CA Lead to join our Charlottetown, PEI office. In this role, you will support the successful delivery of projects through the construction…
Added 28 mins ago
TC
Merchandise Coordinator
TJX Companies
Mississauga, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 33 mins ago
GO
Pension Benefit Specialist
Government of PEI
Charlottetown, PE
- Full-time
The Pension Benefit Specialist will also support the Operations Unit by providing a continuity of service in the absence of the Team Lead, Pension Administration Services & Communication,…
Added 35 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Burnaby, BC
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 35 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Mission, BC
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 35 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 35 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Pitt Meadows, BC
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 35 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 35 mins ago
SD
Pharmacy Manager, Hourly Full Time Day
Shoppers Drug Mart
Vancouver, BC
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 35 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Black Diamond, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…

Fonemed

Client Registration Assistant

Remote, Canada

Remote

$18.20/hour starting rate of pay with annual increases · Full-time

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Job details

Pay: $18.20/hour starting rate of pay with annual increases
Job type: Full-time
Workplace: Remote
Apply by: Jan 5, 2027
Working hours: 32 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

Client Registration Assistant (Healthcare Navigator)

Work from Home - Anywhere in Newfoundland and Labrador

Full time Opportunities

This role would work off of a shift work schedule that could include mornings, days, evenings, overnights, weekends, split shifts and holidays

Fonemed is a dynamic and innovative Virtual Healthcare company committed to delivering exceptional services to our clients. We are currently seeking motivated and detail-oriented Virtual Client Registration Assistants to join our team. This is a fantastic opportunity for individuals who thrive in a remote work environment and possess excellent organizational and communication skills.

This position will service FONEMED’s U.S. and Canadian operations including Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Calls received can vary greatly in subject matter and complexity. Our Client Registration Assistants must be attentive and engaged listeners who are comfortable registering patients with concerns related to all health care matters and who have a strong customer service mindset and desire to help others.

Position Overview

Through virtual care, we meet and provide care for individuals where they are. Fonemed provides 24/7 nurse advice and telehealth services to callers throughout Canada and the U.S. who need assistance in assessing their health symptoms, as well as advice regarding appropriate follow up care. Our Client Registration Assistant’s are the first point of contact for patients of our clients who are calling in with health-related concerns. Obtaining key demographics from patients, opening patient’s charts in our system, and registering the patients to be seen virtually. This position plays a large role in ensuring patients of our clients receive appropriate care in a timely manner, as well as creating an overall positive patient experience for our callers.

Role Requirements

Must be comfortable as the first point of contact for all medicals calls, including mental health and crisis intervention calls
Follow the established protocols and procedures when speaking with patients and documenting calls appropriately
Obtain key demographic and health related information and register this information accurately into our software programs for follow up by our clinicians
Direct callers to our Registered Nurses, Nurse Practitioners, and/or other Clinicians in an appropriate manner
Take notice of injury reports from patients using our process, procedures, and software
Book and confirm patient appointments with Nurse Practitioners and physician practices
Perform minor technical trouble shooting of the patient portals (Example: password resets or patient registration assistance)
Monitor biometric alerts from patients within our software system and call patients to determine if they need follow-up from one our clinicians
Conduct follow up customer service feedback surveys.

Scheduling and Availability Requirements

Full time in a 0.8 FTE (32 hours per week) would include a schedule that can include mornings, days, evenings, overnights, weekends and holidays and a weekend rotation of 2 weekends on/1 weekend off. Fully open availability is required at this time as we will not be able to work around other schedules.

Education and Qualifications

Minimum education level of a High School Diploma
Office administration or medical office administration certificate or diploma is considered an asset
Previous experience in customer service and/or a call center environment preferred
Excellent communication skills
Previous experience working professionally with computers and software programs
Professional, respectful, and friendly approach
Empathetic, patient, and compassionate
Calm demeanor and ability to stay calm in stressful situations
Ability to talk to patients in a wide variety of medical situations including those experiencing a mental health crisis
Ability to work in a very fast paced and busy environment
Ability to handle upset patients at times and de-escalate upset patients
Must be able to provide a clear criminal background check

What We Offer

$18.20/hour starting rate of pay with annual increases
Additional $2.00/hour for night shifts, $1.00/hour for weekend shifts and $3.00/hour for weekend night shifts if applicable
Work from home
Paid training
Performance incentives
Supportive team environment
No cold calling or sales required (calls are 95% inbound. Some outbound customer service surveys and patient follow up)
Opportunities to advance into a shift lead position, team lead position, or other positions within a growing company

SYSTEM REQUIREMENTS
You will be responsible to supply your own computer equipment including:

A private home office space – somewhere with a door away from all other household members that will give you complete privacy while working
Computer (Desktop or Laptop) – Please note that PC is the preferred operating system, Chromebooks are not acceptable at this time
Second Monitor
Keyboard and Mouse
USB Headset – Please note that Wireless/Bluetooth headsets are not acceptable
High-speed Internet
Webcam (Not used for patient interactions but for Team meetings and such)

Why Work with Us

With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package. If you are looking for an opportunity to work from home for company that values you, apply today!

FONEMED is an equal opportunity employer and is committed to diversity and inclusion in our workplace. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Client Registration Assistant serves as the first point of contact for telehealth patients, managing patient registration, chart creation, and symptom documentation. They also facilitate communication between patients and clinical staff while monitoring biometric alerts and providing follow-up support.

Requirements

Candidates must possess a high school diploma and demonstrate strong communication and customer service skills in a fast-paced environment. The role requires the ability to handle sensitive medical and crisis-related calls while maintaining a calm and professional demeanor.

Skills

Customer service
Call center operations
Data entry
Communication skills
Crisis intervention
Technical troubleshooting
Patient registration
Empathy
Active listening
Time management
Software proficiency
De-escalation

Benefits

Paid training
Performance incentives
Supportive team environment

Remote locations

Newfoundland and Labrador, Canada

Remote locations (standardized)

Newfoundland and Labrador, Canada

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Healthcare
Virtual care
Patient registration
Customer service
Call center
Crisis intervention
Mental health
Data entry
Remote work
Technical support
Biometric monitoring
Inbound calls
Patient portal
Nurse advice
Shift work
Healthcare navigator

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