Project Manager, Healthcare & Digital Health Solutions
- Remote, Canada
Remote
Full-time
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Job details
- Job type
- Full-time
- Workplace
- Remote
- Apply by
- Posting language
- English
- Posted
Original job description
Project Manager, Healthcare & Digital Health Solutions
Fonemed is seeking an experienced and highly organized Project Manager to lead complex client implementation and transformation initiatives across healthcare, virtual care, telehealth, contact centre, and digital health environments.
Position Summary
The Project Manager will be responsible for planning, executing, and delivering multiple concurrent projects for public and private sector clients throughout Canada and the United States. This role serves as the primary coordinator between clients, operational leaders, clinical stakeholders, technology teams, and third-party vendors to ensure projects are delivered successfully, on time, within scope, and within budget.
The successful candidate will combine strong project management discipline with exceptional stakeholder engagement skills and experience navigating complex healthcare and service delivery environments.
Key Responsibilities
Project Leadership & Delivery
Required Qualifications
Core Competencies
Apply today and become part of a team committed to innovation, excellence, and better outcomes for the clients and communities we serve.
Fonemed is seeking an experienced and highly organized Project Manager to lead complex client implementation and transformation initiatives across healthcare, virtual care, telehealth, contact centre, and digital health environments.
Position Summary
The Project Manager will be responsible for planning, executing, and delivering multiple concurrent projects for public and private sector clients throughout Canada and the United States. This role serves as the primary coordinator between clients, operational leaders, clinical stakeholders, technology teams, and third-party vendors to ensure projects are delivered successfully, on time, within scope, and within budget.
The successful candidate will combine strong project management discipline with exceptional stakeholder engagement skills and experience navigating complex healthcare and service delivery environments.
Key Responsibilities
Project Leadership & Delivery
- Lead end-to-end project delivery from initiation through implementation and transition to operations.
- Develop project charters, work plans, schedules, resource plans, risk registers, and status reports.
- Manage project scope, timelines, budgets, deliverables, dependencies, and change requests.
- Facilitate project governance meetings and provide regular updates to executive sponsors and client stakeholders.
- Ensure project objectives align with client requirements and organizational strategic priorities.
- Serve as the primary point of contact for client implementation projects.
- Build strong relationships with executive, operational, clinical, and technical stakeholders.
- Facilitate workshops, requirements gathering sessions, and stakeholder meetings.
- Manage stakeholder expectations and proactively resolve issues that may impact project success.
- Support business development and client retention efforts through successful project delivery.
- Coordinate implementation activities for healthcare, virtual care, telehealth, contact centre, and related service delivery programs.
- Facilitate operational readiness planning, training coordination, communication planning, and change management activities.
- Work with clinical and operational leaders to develop workflows and implementation strategies.
- Support integration of new services, technologies, and processes into existing operations.
- Identify project risks and develop mitigation strategies.
- Escalate critical issues appropriately and drive resolution.
- Monitor project performance and recommend corrective actions when necessary.
- Ensure compliance with contractual obligations and organizational standards.
- Maintain comprehensive project documentation and governance records.
- Prepare executive-level presentations, dashboards, and status reports.
- Track project metrics and key performance indicators.
- Conduct post-implementation reviews and identify lessons learned.
- Contribute to the development of project management methodologies, templates, and best practices.
- Promote a culture of collaboration, accountability, innovation, and continuous improvement.
- Support the growth and maturity of Fonemed's project management capabilities.
Required Qualifications
- Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or a related discipline.
- PMP (Project Management Professional), or similar certification would be considered an asset.
- Change Management certification or experience (Prosci or similar) would be an asset.
- Recent project management experience leading complex client-facing projects.
- Experience within healthcare, virtual care, telehealth, digital health, or related technology environments would be considered an asset.
- Experience managing large-scale software, technology, or service implementation projects involving multiple stakeholders and cross-functional teams.
- Strong understanding of project management methodologies and project lifecycle management.
- Exceptional communication, presentation, facilitation, and negotiation skills.
- Experience managing schedules, risks, and project governance.
- Proficiency with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, Microsoft 365, or similar platforms.
- Ability to travel occasionally within Canada and the United States.
- Knowledge of healthcare privacy, security, and compliance frameworks in Canada and/or the United States would be an asset.
Core Competencies
- Strategic Thinking
- Client Relationship Management
- Leadership & Influence
- Stakeholder Engagement
- Change Management
- Problem Solving
- Risk Management
- Communication & Presentation
- Planning & Organization
Apply today and become part of a team committed to innovation, excellence, and better outcomes for the clients and communities we serve.
More about this job
Responsibilities
The Project Manager will lead complex client implementation initiatives across healthcare, virtual care, and digital health environments. They are responsible for managing project scope, timelines, budgets, and stakeholder relationships to ensure successful delivery.
Requirements
Candidates must have a bachelor's degree in a relevant field and recent experience leading complex, client-facing projects. Proficiency in project management methodologies and experience within healthcare or technology sectors is highly preferred.
Skills
- Project Management
- Stakeholder Engagement
- Healthcare Administration
- Digital Health
- Telehealth
- Change Management
- Risk Management
- Strategic Planning
- Operational Readiness
- Microsoft Project
- Smartsheet
- Jira
- Azure DevOps
- Communication
- Facilitation
Remote locations
- St. John's, Newfoundland and Labrador, Canada
Remote locations (standardized)
- St. John's, Newfoundland and Labrador, Canada
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Healthcare
- Technology
- Consulting
- Software
Keywords
- Project Manager
- Healthcare
- Digital Health
- Virtual Care
- Telehealth
- Contact Centre
- PMP
- Prosci
- Change Management
- Microsoft Project
- Smartsheet
- Jira
- Azure DevOps
- Microsoft 365
- Risk Register
- Governance
- Implementation
- Stakeholder Management
- Workflow Development
- Compliance
- Privacy
- Security
- Strategic Thinking
- Business Development
- Client Retention
- Operational Readiness
- Project Lifecycle
- Cross-functional Teams
- Dashboarding
- Reporting