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Added 28 mins ago
C
Business Development Manager, Inside Sales
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- Full-time
…innovative mortgage solutions, competitive rates, and exceptional…
Added 43 mins ago
CO
Job ID #32026: Clinical Therapist M.A. - REPOST
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- Full-time
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…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 43 mins ago
AE
Seasonal Propane Delivery Driver
Avenir Energy
Bancroft, ON
- Temporary
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Added 57 mins ago
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Shared Health-Soins Communs
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…agricultural community. Our customers count on us for dependable service, expert support, and a shop experience that delivers an unmatched…
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Nelson Motors and Equipment
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Parts Lead
Nelson Motors and Equipment
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Nurse 2 - CIVP
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- Full-time
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Agriculture Equipment Technician
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Home Care Attendant
Shared Health-Soins Communs
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Home Care Attendant
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Province of Manitoba Class 5 Drivers License, or equivalent from province of residence, and access to a personal vehicle to provide service within Prairie Mountain Health
Added 57 mins ago
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Province of Manitoba Class 5 Drivers License, and access to a personal vehicle to provide service within Prairie Mountain Health
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Clerk III - Health Information
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Foodtastic

Regional Operations Manager - Abbotsford- BC

Abbotsford, BC, V2S 2E3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5 years of experience in Multi-Unit Franchise Restaurant
Posting language: English
Posted: May 4, 2026

Original job description

About the Company

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 30 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.

We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

Regional Operations Manager - BC - AB - SK

Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to develop and facilitate the required capabilities to deliver results within their assigned restaurants. The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develops action plans in partnership with the Manager or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate engagement.

Responsibilities:

Deliver a Perfect Guest Experience

Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business.
Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety and Security, employee relations and Food Safety.
Observe, assess and score the Restaurants based on the pre-set brand standard audit.
Coach employees, Managers and Franchisees in the moment to educate and inspire a change in behavior.
Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy the gaps while conducting your audit.
Identify gaps and opportunities and determine root causes in operating standards and overall, Guest satisfaction; share the results with the Managers and Franchisees
Coach and teach the Managers and Franchisees solutions to identified gaps (hourly training tools, etc.,)
Flag key issues raised during the audit and resolve in a timely manner, report on trends during team meetings, one on one discussions to ensure root cause is resolved.
Liaise between Managers and Franchisees and brand leadership team to ensure issues that have been identified that are negatively impacting Guest Experience metrics are
Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous Restaurant audits, in play action plan progress etc., i.e., metrics, past food safety results. Flag any ongoing actions that have not been addressed.
Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
Visit the Restaurants on the frequency required by the segmentation model.

Development of others – Associate Engagement:

Coach and develop employees to deliver Guest Experiences and on their individual development plans for corporate locations.
Coach employees to provide developmental feedback to increase leadership capability within the Restaurants.
Ensure that the region is fully staffed with the right people by adhering to approved selection process, developing and retaining great Associates and maintaining a pipeline of candidates ready to fill vacancies.

Financial and Profitability:

Establish clear business goals and financial targets with Manager and Franchisees
Suggest operational improvements that drive same Restaurant sales or reduce costs
Identify opportunities and best practices to improve profitability of restaurants
Conduct quarterly business update for region.

Food/Safety:

Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
Ensure effective implementation and compliance of the Food Safety Programs.

Some of the challenges in this role could include:

Geographic – multi units across large territory will require travel.
Ability to work with a variety of personality types.
Must be able to identify talent and assist leaders in developing strong leadership skills.
Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
Must stay up on all brand standards and changes.
Must clearly understand menu specifications.
Must be able to conduct detailed audits routinely throughout the year.
Gain adoption and sustainability of new systems and tools across Brand.
Must be able to facilitate workshops/presentations.

Requirements:

5 years of experience in Multi-Unit Franchise Restaurant
Must reside in the greater Vancouver area and be able to travel to AB & SK
Experience in Operations considered
MAPAQ Certification in Food Hygiene and Safety
Strategic thinking
Results oriented
Strong communication skills.
Effective conflict management skills.
Effective influencing skills.
Strong teamwork skills
Able to significantly travel for store visits as needed
Valid driver’s license and access to a reliable vehicle

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More about this job

Responsibilities

The Regional Operations Manager partners with franchisees to ensure brand standards, operational excellence, and financial performance across multiple restaurant locations. They are responsible for conducting audits, coaching staff, and driving guest satisfaction through effective leadership and operational improvements.

Requirements

Candidates must have at least 5 years of experience in multi-unit franchise restaurant operations and reside in the greater Vancouver area. The role requires strong strategic thinking, communication skills, and the ability to travel frequently to locations in British Columbia, Alberta, and Saskatchewan.

Skills

Multi-unit management
Franchise operations
Operational auditing
Financial performance analysis
Strategic planning
Team leadership
Conflict management
Influencing skills
Food safety compliance
Employee development
Performance coaching
Guest experience management
Business development
Communication skills
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Multi-unit management
Franchise operations
Restaurant management
Operations management
Food safety
MAPAQ certification
WHMIS
Audit
Performance metrics
Guest experience
Business development
Leadership
Coaching
Strategic planning
Profitability
Operational standards
Conflict management
Influencing
Teamwork
Field operations

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