Regional Operations Manager - Vancouver- BC
- Abbotsford, BC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 5 years of experience in Multi-Unit Franchise Restaurant
- Posting language
- English
- Posted
Original job description
About The Company
Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 30 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.
We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.
Regional Operations Manager - BC - AB - SK
Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to develop and facilitate the required capabilities to deliver results within their assigned restaurants.
The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develops action plans in partnership with the Manager or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate engagement.
Responsibilities
Deliver a Perfect Guest Experience
Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 30 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.
We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.
Regional Operations Manager - BC - AB - SK
Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to develop and facilitate the required capabilities to deliver results within their assigned restaurants.
The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develops action plans in partnership with the Manager or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate engagement.
Responsibilities
Deliver a Perfect Guest Experience
- Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business.
- Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety and Security, employee relations and Food Safety.
- Observe, assess and score the Restaurants based on the pre-set brand standard audit.
- Coach employees, Managers and Franchisees in the moment to educate and inspire a change in behavior.
- Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy the gaps while conducting your audit.
- Identify gaps and opportunities and determine root causes in operating standards and overall, Guest satisfaction; share the results with the Managers and Franchisees
- Coach and teach the Managers and Franchisees solutions to identified gaps (hourly training tools, etc.,)
- Flag key issues raised during the audit and resolve in a timely manner, report on trends during team meetings, one on one discussions to ensure root cause is resolved.
- Liaise between Managers and Franchisees and brand leadership team to ensure issues that have been identified that are negatively impacting Guest Experience metrics are
- Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous Restaurant audits, in play action plan progress etc., i.e., metrics, past food safety results. Flag any ongoing actions that have not been addressed.
- Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
- Visit the Restaurants on the frequency required by the segmentation model.
- Coach and develop employees to deliver Guest Experiences and on their individual development plans for corporate locations.
- Coach employees to provide developmental feedback to increase leadership capability within the Restaurants.
- Ensure that the region is fully staffed with the right people by adhering to approved selection process, developing and retaining great Associates and maintaining a pipeline of candidates ready to fill vacancies.
- Establish clear business goals and financial targets with Manager and Franchisees
- Suggest operational improvements that drive same Restaurant sales or reduce costs
- Identify opportunities and best practices to improve profitability of restaurants
- Conduct quarterly business update for region.
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
- Ensure effective implementation and compliance of the Food Safety Programs.
- Geographic – multi units across large territory will require travel.
- Ability to work with a variety of personality types.
- Must be able to identify talent and assist leaders in developing strong leadership skills.
- Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
- Must stay up on all brand standards and changes.
- Must clearly understand menu specifications.
- Must be able to conduct detailed audits routinely throughout the year.
- Gain adoption and sustainability of new systems and tools across Brand.
- Must be able to facilitate workshops/presentations.
- 5 years of experience in Multi-Unit Franchise Restaurant
- Must reside in the greater Vancouver area and be able to travel to AB & SK
- Experience in Operations considered
- MAPAQ Certification in Food Hygiene and Safety
- Strategic thinking
- Results oriented
- Strong communication skills.
- Effective conflict management skills.
- Effective influencing skills.
- Strong teamwork skills
- Able to significantly travel for store visits as needed
- Valid driver’s license and access to a reliable vehicle
More about this job
Responsibilities
Partner with restaurant managers and franchisees to improve operational performance, guest experience, sales, profitability, food safety, and associate engagement. Conduct restaurant audits and visits, coach teams, develop action plans, support new openings, and report on regional performance and issues.
Requirements
Requires at least five years of multi-unit franchise restaurant experience, residence in the greater Vancouver area, and the ability to travel to Alberta and Saskatchewan. Candidates should have strong operational, communication, coaching, strategic thinking, conflict management, and influencing skills, along with MAPAQ Food Hygiene and Safety Certification, a valid driver's license, and access to a reliable vehicle.
Skills
- Franchise Management
- Operational Auditing
- Brand Standards Compliance
- Guest Experience
- Employee Coaching and Development
- Financial Performance Management
- Sales Growth
- Cost Reduction
- Food Safety
- Conflict Management
- Influencing
- Strategic Thinking
- Communication
- Teamwork
- Travel
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Food & Beverage
- Hospitality
- Customer Service & Support
- Security & Safety
Keywords
- Multi-Unit Franchise Restaurant
- Restaurant Operations
- Franchisee Partnerships
- Restaurant Audits
- Brand Standards
- Guest Experience
- Front Of House
- Back Of House
- Food Safety
- Associate Engagement
- Employee Relations
- Operational Performance
- Financial Performance
- Sales Growth
- Profitability
- Cost Reduction
- Action Plans
- Root Cause Analysis
- Restaurant Openings
- Leadership Development
- Candidate Selection
- Employment Standards
- Human Rights
- Health And Safety
- WHMIS
- MAPAQ Certification
- Business Updates
- Workshop Facilitation
- Reliable Vehicle
- Valid Driver's License