Jobs in Canada

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Added 6 mins ago
F
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ZA
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EV
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EB
Intern - Strategic Sourcing & Third-Party Management , Winter 2027
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Added 22 mins ago
LH
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FOP Consultants

Analyste en exploitation bureautique

Quebec, QC, Canada
Greater Quebec City Metropolitan Area, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Positions available: 3
Posting language: English · French
Posted: Nov 10, 2026

Original job description

English section of this bilingual listing.

We are seeking an Office Automation Operations Analyst. The person will contribute to data exploitation and inventory management of office IT equipment, support office automation operations and the continuous improvement of procedures, tracking tools and service levels.

Specific Responsibilities

Analyze office automation data to produce reports, management indicators and dashboards (Excel, Power BI).
Analyze and maintain the office equipment inventory, detect discrepancies and apply the necessary corrections.
Participate in developing and validating end-user computing (EUC) tools to track work and service performance.
Analyze service requests related to the assignment, recovery and disposal of office equipment and ensure follow-up.
Support print and peripheral management as well as mobile services (mobile device management in Intune).
Validate and update the virtual workstation inventory and analyze requests and issues related to virtual machines.
Handle, analyze and resolve office support incidents and requests, including VIP, on-site and videoconference room support.
Document interventions in ServiceNow and keep procedures, guides and knowledge bases up to date.
Analyze procedures and indicators to recommend improvements and task automation.

Experience and Qualifications

Bachelor’s degree in information technology, computer science, business administration or engineering (or an equivalent combination of education and experience).
Minimum of 3 years of experience in information technology.
At least 440 days of experience as an office automation operations analyst on a project of at least 500 person-days completed within the last 10 years.
Knowledge of ServiceNow, Intune, Excel and Power BI is an asset.

Language: Excellent command of French, spoken and written.

Start Date: As soon as possible.

Location: Quebec and surrounding areas.

Number of Positions: 3

Salary: To be discussed.

Read the full bilingual original

English will follow..

Qui nous sommes :

Nous sommes une entreprise Canadienne de consultation qui offre des services de conseils en ingénierie et en sciences dans le secteur Pharmaceutique, Biopharmaceutique, Agroalimentaire, Cosmétique, des Dispositifs Médicaux et des Technologies de l’Information et des Communications. Nous travaillons de concert avec nos clients afin d’offrir un service sur mesure qui répond à leurs besoins et leurs exigences opérationnelles. Grâce à son personnel compétent et qualifié, FOP CONSULTANTS a pour mission de desservir sa clientèle dans le domaine du conseil en Amérique du Nord et ailleurs dans le monde.

Description sommaire du poste proposé :

Nous recherchons un(e) analyste en exploitation bureautique. La personne contribuera à l’exploitation des données et à la gestion de l’inventaire du parc bureautique, au soutien des opérations bureautiques et à l’amélioration continue des procédures, des outils de suivi et des niveaux de service.

Responsabilités spécifiques :

Analyser les données bureautiques afin de produire des rapports, des indicateurs de gestion et des tableaux de bord (Excel, Power BI).

Analyser et maintenir à jour l’inventaire des équipements bureautiques, détecter les écarts et apporter les correctifs nécessaires.

Participer à l’élaboration et à la validation d’outils de développement en milieu utilisateur (DMU) pour le suivi des travaux et de la performance des services.

Analyser les demandes de service liées à l’attribution, à la récupération et à la disposition des équipements bureautiques et en assurer le suivi.

Soutenir la gestion de l’impression et des périphériques ainsi que la mobilité cellulaire (gestion des appareils mobiles dans Intune).

Valider et mettre à jour l’inventaire des postes virtuels et analyser les demandes et cas problématiques liés aux machines virtuelles.

Prendre en charge, analyser et résoudre des incidents et des demandes de soutien bureautique, incluant le soutien VIP, de proximité et des salles de visioconférence.

Documenter les interventions dans ServiceNow et tenir à jour les procédures, guides et bases de connaissances.

Analyser les procédures et les indicateurs afin de proposer des améliorations et l’automatisation des tâches.

Expérience :

Baccalauréat en technologies de l’information, en informatique, en administration des affaires ou en ingénierie (ou combinaison de scolarité et d’expérience équivalente).

Minimum de 3 années d’expérience dans le domaine des technologies de l’information.

Expérience d’au moins 440 jours à titre d’analyste en exploitation bureautique dans un projet d’envergure (minimum 500 jours-personnes) réalisé au cours des 10 dernières années.

Connaissance des outils ServiceNow, Intune, Excel et Power BI, un atout.

Diplôme obtenu hors Canada : évaluation comparative du MIFI obligatoire.

Expérience dans le secteur public québécois, un atout.

Langue : Excellente maîtrise de la langue française, à l’oral comme à l’écrit.

Entrée en fonction : Le plus tôt possible

Lieu : Québec et périphérie

Nombre de postes à pourvoir : 3

Salaire : À discuter

-------------------------------------------------------------------------------------------------------------------------------

Summary of the Proposed Position

Specific Responsibilities

Analyze office automation data to produce reports, management indicators and dashboards (Excel, Power BI).

Analyze and maintain the office equipment inventory, detect discrepancies and apply the necessary corrections.

Participate in developing and validating end-user computing (EUC) tools to track work and service performance.

Analyze service requests related to the assignment, recovery and disposal of office equipment and ensure follow-up.

Support print and peripheral management as well as mobile services (mobile device management in Intune).

Validate and update the virtual workstation inventory and analyze requests and issues related to virtual machines.

Handle, analyze and resolve office support incidents and requests, including VIP, on-site and videoconference room support.

Document interventions in ServiceNow and keep procedures, guides and knowledge bases up to date.

Analyze procedures and indicators to recommend improvements and task automation.

Experience and Qualifications

Bachelor’s degree in information technology, computer science, business administration or engineering (or an equivalent combination of education and experience).

Minimum of 3 years of experience in information technology.

At least 440 days of experience as an office automation operations analyst on a project of at least 500 person-days completed within the last 10 years.

Knowledge of ServiceNow, Intune, Excel and Power BI is an asset.

Degree obtained outside Canada: MIFI comparative evaluation required.

Quebec public sector experience is an asset.

Language: Excellent command of French, spoken and written.

Start Date: As soon as possible.

Location: Quebec and surrounding areas.

Number of Positions: 3

Salary: To be discussed.

Apply on LinkedIn About employer

More about this job

Responsibilities

Analyze office technology data and equipment inventories, produce reports and dashboards, and support equipment assignment, recovery, disposal, printing, mobile services, and virtual workstations. Resolve office support incidents, document work in ServiceNow, maintain procedures and knowledge resources, and recommend process improvements and automation.

Requirements

Requires a bachelor’s degree in information technology, computer science, business administration, or engineering, or equivalent education and experience, plus at least three years of IT experience. Candidates must also have at least 440 days of relevant analyst experience on a qualifying project completed within the past 10 years and excellent spoken and written French; experience with ServiceNow, Intune, Excel, Power BI, or Quebec’s public sector is an asset.

Skills

Data Analysis
Inventory Management
Microsoft Excel
Power BI
ServiceNow
Microsoft Intune
Reporting and Dashboards
End-User Computing
IT Support
Incident Management
Mobile Device Management
Virtual Machine Support
Process Improvement
Task Automation
French Communication

Visa sponsorship

Not detected in the job text

Keywords

Office Automation Operations
Information Technology
Data Analysis
Equipment Inventory
Microsoft Excel
Power BI
ServiceNow
Microsoft Intune
End-User Computing
Management Indicators
Dashboards
Service Requests
Equipment Assignment
Equipment Recovery
Equipment Disposal
Print Management
Peripheral Management
Mobile Device Management
Virtual Workstations
Virtual Machines
IT Support
VIP Support
Videoconference Rooms
Incident Management
Knowledge Bases
Process Improvement
Task Automation
French
Quebec Public Sector

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Jobs in Canada