Dealer Services Analyst
- Oakville, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Ready to kickstart your career with Ford Credit? We're looking for bright, enthusiastic, and team-oriented individuals to join our fast-paced, and people-focused team. If you're driven, and eager for exciting challenges and growth, this is the place for you!
What You'll Do:
This is a hybrid position based in Oakville, Ontario, requiring four or more days per week in the office with the potential for one remote day. To ensure a successful onboarding experience, you will be required to attend training in-person five days per week for your first four weeks.
Specific Responsibilities Include, But Are Not Limited To:
Education: Bachelor’s degree in business related field, Organizational Development, or any other related discipline.
Experience:
Experience:
The expected annual salary for this Ford Credit Canada position is $65,242.00 – $70,770.00 and individuals may be eligible to participate in our quarterly Flexible Bonus Rewards program
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!
We thank all applicants for their interest, but only those selected for an interview will be contacted.
(Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)
Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.
What You'll Do:
- Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
- Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
- Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
- Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.
- Great Pay & Benefits: We offer a comprehensive package that supports your financial and personal well-being. This includes a defined-contribution pension and the opportunity to opt into a generous Savings and Stock Investment Plan (SSIP) and quarterly profit-sharing. Additionally, you’ll enjoy tuition subsidies, vehicle discounts, and a flexible spending account where you can choose to purchase extra vacation or increase your health care coverage.
- Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
- Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.
- An effective, decisive communicator with excellent interpersonal and analytical skills.
- A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency and works well in high performing teams.
- A quick learner who is receptive to positive coaching and invested in their own growth and professional development.
This is a hybrid position based in Oakville, Ontario, requiring four or more days per week in the office with the potential for one remote day. To ensure a successful onboarding experience, you will be required to attend training in-person five days per week for your first four weeks.
Specific Responsibilities Include, But Are Not Limited To:
- Analyze and make informed decisions on consumer and commercial credit adhering to our purchase policy and lending requirements. You’ll review an average of 40-50 applications per day, spending about 5 minutes on each application and performing additional investigations needed
- Be a key point of contact for our dealership partners, directly negotiating the terms on credit applications, nurturing business relationships and applying your knowledge of the company’s plans and plans to drive win-win solutions. Much of your daily work will be on phone with dealers.
- Use sound judgment to evaluate creditworthiness and make decisions in the best interest of the Company on your own.
- Apply coaching and training provided as well as participate in ongoing team calibration sessions to enhance your skills and knowledge base. At times, you may also learn different functions to support Company needs.
Education: Bachelor’s degree in business related field, Organizational Development, or any other related discipline.
Experience:
- Must be available to work rotational shifts, including evenings (Monday – Friday up to 9:00pm EST), some holidays, and Saturdays (Saturdays up to 8:00pm EST).
- Must be able to work in office 4 days/week.
Experience:
- Bilingual in English and French is preferred.
- Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.
- Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.
- Understanding of credit, financial analysis, sales, collections, relationship management is a plus.
- Excellent communication skills (written and verbal).
The expected annual salary for this Ford Credit Canada position is $65,242.00 – $70,770.00 and individuals may be eligible to participate in our quarterly Flexible Bonus Rewards program
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!
We thank all applicants for their interest, but only those selected for an interview will be contacted.
(Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)
Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.
More about this job
Responsibilities
Review and assess consumer and commercial credit applications, make independent approval or denial decisions, and negotiate financing terms while managing lending risk. Serve as a key contact for Ford and Lincoln dealers, building business relationships and supporting vehicle sales through phone-based collaboration.
Requirements
A bachelor's degree in a business-related field, Organizational Development, or another related discipline is required, along with availability for rotational shifts that may include evenings, Saturdays, and some holidays. Candidates should communicate effectively, make sound analytical decisions, work well in a fast-paced team environment, and be able to work in the office at least four days per week; English-French bilingualism and credit or financial experience are preferred.
Skills
- Credit Analysis
- Credit Decision-Making
- Credit Risk Assessment
- Financial Analysis
- Negotiation
- Relationship Management
- Dealer Relations
- Sales
- Analytical Skills
- Problem-Solving
- Communication
- Microsoft Office
- Organization
- Time Management
- Adaptability
- Teamwork
Benefits
- Defined-Contribution Pension
- Savings and Stock Investment Plan
- Quarterly Profit-Sharing
- Tuition Subsidies
- Vehicle Discounts
- Flexible Spending Account
- Health Care Coverage
- Vacation Purchase Option
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Sales
- Customer Service & Support
- Data & Analytics
Keywords
- Ford Credit
- Consumer Credit
- Commercial Credit
- Credit Applications
- Creditworthiness
- Credit Decisions
- Lending Requirements
- Purchase Policy
- Credit Risk
- Financial Analysis
- Financing
- Dealer Relations
- Ford Dealers
- Lincoln Dealers
- Negotiation
- Relationship Management
- Sales
- Collections
- Microsoft Office
- Word
- Excel
- Outlook
- Team Calibration
- Rotational Shifts
- Bilingual English-French
- Automotive Finance