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Added 59 mins ago
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ForeFlight

Operations Support Specialist

Montreal, QC, H3A 3L4, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Hybrid role based in Montreal, Canada.

We are currently looking for a Operations Support Specialist for our office in Montreal, to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities:

Become an authority on several production system installations in terms of managing the technical aspects of the applications.
Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products.
Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
Work with System requirements with internal and external stakeholders

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2-3 days a week. This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

3+ years in software development or advanced technical support role
Good knowledge in Python language
Good knowledge of Unix and/or Linux
Good knowledge with shell scripting
Familiar with AWS concepts
Good knowledge in version control systems such as Git
Fluency in English language

Preferred Qualifications (Desired Skills/Experience):

5+ years in software development or advanced technical support role
Particular interest in technical problem solving
Experience with AWS
Experience with RAVE
Strong programming skills
Knowledge of Kubernetes is beneficial
Customer relationship experience is advantageous
Highly responsible, able to take ownership of issues
Strong technical & analytical aptitude
Able to work independently and within a team

Typical Education/Experience:

Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters or equivalent work experience.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

About Jeppesen ForeFlight:

Why You Should Join: (Canada)

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents
Employer paid life and AD&D insurance
A health care spending account
Short and long term disability insurance
Virtual health
Fitness reimbursement program
DPSP and RRSP retirement plans
3 weeks of PTO for new hires
Employee Assistance Program
2 days off to volunteer annually (effective in 2026)
Employee referral program (effective in 2026)
Flight rewards and flight stipend (effective in 2026)

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More about this job

Responsibilities

The Operations Support Specialist will provide advanced technical support for crew planning products and manage production system installations. They will also maintain Linux servers, perform proactive problem solving, and collaborate with stakeholders on system requirements.

Requirements

Candidates must have at least 3 years of experience in software development or advanced technical support, with proficiency in Python, Linux, and shell scripting. Strong analytical skills and familiarity with AWS and version control systems are also required.

Skills

Python
Unix
Linux
Shell scripting
AWS
Git
Version control
Technical support
Software development
Problem solving
Crew planning
System requirements
Kubernetes
Analytical aptitude

Benefits

Comprehensive medical, dental, and vision coverage
Employer paid life and AD&D insurance
Health care spending account
Short and long term disability insurance
Virtual health
Fitness reimbursement program
3 weeks of PTO
Employee Assistance Program
Volunteer time off
Employee referral program
Flight rewards and flight stipend

Visa sponsorship

Not detected in the job text

Keywords

Aviation software
Python
Linux
Unix
Shell scripting
AWS
Git
Version control
Crew planning
Kubernetes
Technical support
Software development
System administration
RAVE
Service Level Agreement
Production systems
Aeronautical data
Cloud computing
Problem solving
Stakeholder management

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