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Added 3 days ago
Service Desk Technician
One Kids Place
North Bay, ON
Full-time
The Service Desk Technician provides frontline technical support to staff across One Kids Place, ensuring the effective operation of IT systems, devices, applications, and services. This…
Added 4 days ago
Service Desk Technician (Information Technologies) - Permanent
Elk Island Public Schools
Sherwood Park, AB
Full-time
EIPS is recruiting a full-time Service Desk Technician with our Information Technologies department.
Added 15 days ago
Service Desk Technician L2
Milestone Technologies, Inc.
Montreal, QC
Full-time
…defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in…
Added 17 days ago
Service Desk Technician (Tier 2)
Northern Computer Inc
Edmonton, AB
Full-time
At Northern Computer, we help organizations across Western Canada stay productive, connected, and secure. As a Tier 2 Service Desk Technician, you'll solve complex technical challenges,…
Added 18 days ago
Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)
Info-Tech Research Group
London, ON
Full-time
Service Desk Technician | In Person [345 Ridout St N, London ON]
Added 18 days ago
Co-op Service Desk Technician - Winter 2027 (January to April) - Toronto, Ontario (IN OFFICE)
Info-Tech Research Group
Toronto, ON
Full-time
Service Desk Technician | In Person [888 Yonge Street, Toronto, ON]
Added 1 month ago
IT Service Desk Technician - Level 2
Constant C Technology Group Inc.
Winnipeg, MB
Full-time
…projects, onsite work and escalations. We are adding to the service desk so that continues without our response times…
Added 1 month ago
Service Desk Technician - Auxiliary (Hybrid)
NTT DATA North America
Burnaby, BC
Full-time
We are currently seeking a Service Desk Technician - Auxiliary (Hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).
Added 2 months ago
KNET Home Base Service Desk Technician
KEEWAYTINOOK OKIMAKANAK
Sioux Lookout, Ontario
Full-time
The Home Base Service Desk Technician works primarily from the office in Sioux Lookout and participates in formal and informal quality improvement and skills development activities and…
Added 10 days ago
Service Desk Technician L1
Milestone Technologies, Inc.
Montreal, QC
Full-time
We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and…
Added 3 months ago
Service Desk Technician
Primoris Services Corporation
Alberta
Full-time
The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
Added 2 months ago
Service Desk Technician
Primoris Services Corporation
PSC Canada Corporate Office
Full-time
The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
Added 2 days ago
IT Technician
iA Financial Group
Toronto, ON
Full-time
Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support.
Added 2 days ago
Library Service Assistant 1/2 Circulation Assistant - SVTL
City of Winnipeg
Winnipeg, MB
Part-time
Library Service Assistant 1/2 Circulation Assistant
Added 2 days ago
IT Equipment Warehouse Technician
iA Financial Group (Industrial Alliance)
Toronto, ON
$60,636 to $79,585 CAD / year
Temporary
Welcome users at the IT Service Desk located in iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site technical support.
Added 3 days ago
Assistant Branch Supervisor - Three Month
County of Wellington
Drayton, ON
…County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills,…
Added 3 days ago
Parts Technician, Order Desk
Kristian Electric Ltd
Calgary, AB
$25 to $27 CAD / hour
Full-time
As the Parts Technician, you will be the main point of contact on the Order Desk for all parts sales related to welders, overhead cranes, and other electrical/maintenance supplies. You will…
Added 3 days ago
Parts Technician, Order Desk
Kristian Electric Ltd.
Calgary, AB
Full-time
As the Parts Technician, you will be the main point of contact on the Order Desk for all parts sales related to welders, overhead cranes, and other electrical/maintenance supplies. You will…
Added 3 days ago
IT Technician
Septodont
Cambridge, ON
Full-time
Provide first-level help desk support for employees, prioritizing and tracking requests through the IT ticketing system.
Added 4 days ago
ITS Technician
CEGEP - John Abbott College
Sainte-Anne-de-Bellevue, QC
$27.78 to $37.08 CAD / hour
Full-time
Open service tickets for end users, document all actions taken to resolve or attempt to resolve issue so that administrative support or management may reassign to the appropriate technician;
Added 1 month ago
Dispatch Technician
BFG Enterprise Services
Remote, Canada
$19.75 CAD / hour
Full-time · Remote
Open help desk ticket using the appropriate tracking software. Log all incoming requests and steps taken towards resolution. Document and complete detailed service requests on the system
Added 19 days ago
Systems Technician, Information Technology, 2+ Years - Toronto (Primarily In-Office)
Lerners LLP
Toronto, ON
Full-time
Lerners is seeking a Systems Technician to support the Information Technology team in the Toronto, Ontario office. The ideal candidate will have 2+ years of experience working in a similar…
Added 29 days ago
Desktop Technician
General Dynamics Land Systems–Canada
London, ON
Full-time
Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
Added 25 days ago
IT Desk-side Technician
Foresters Financial
Toronto, ON
Full-time
A Foresters IT Desk-side Technician provides hands-on and remote IT support to ensure employees can work effectively with their hardware, software, and business applications. The role is…
Added 25 days ago
Parts Supervisor
SMS Equipment Inc.
Wabush, NL
Full-time
Lead and oversee daily parts operations, including order desk and warehouse functions, ensuring safe and productive work practices

Foresters Financial

IT Desk-side Technician

Toronto, ON, Canada

Pay: $47,300.00 - $69,300.00
Job type: Full-time
Experience: 2-5 years’ experience with end-user device support within a corporate environment
Posting language: English
Posted: Aug 26, 2026

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Original job description

Career Opportunity

Role Title

IT Desk-side Technician

Purpose of role

A Foresters IT Desk-side Technician provides hands-on and remote IT support to ensure employees can work effectively with their hardware, software, and business applications. The role is responsible for troubleshooting complex technical issues, supporting device deployments, onboarding and refresh activities. Managing incidents, service requests, and helping improve IT processes to minimize business disruptions. The position also collaborates with other IT teams on projects, upgrades, recovery activities, and technology initiatives such as Microsoft Copilot and end-user training.

Job Description

Key Responsibilities

Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.
Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.
Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.
Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.
Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.
Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.
Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions. Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures
Potential after hours support and light travel

Key Qualifications

Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
2-5 years’ experience with end-user device support within a corporate environment
Superior problem solving and communication skills
Customer service orientation and capability to manage customer expectations
General understanding of the Insurance, Financial and Fraternal industries
Demonstrable experience working in a client-facing position
Ability to work individually and as a team, managing time effectively
Strong experience in the Microsoft product suite including Windows and Microsoft365
Remote support/tools knowledge
General understanding and experience with AI software, particularly Microsoft Copilot
Exchange/Active Directory/File Share management/Azure Portal/Intune
Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies
ITIL V3 Foundation Level Certified an asset
Microsoft 365 Certified Fundamentals (MS-900) an asset
Microsoft Certified: Azure Fundamentals (AZ-900) an asset

Salary Range:

$47,300.00 - $69,300.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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More about this job

Responsibilities

The technician provides hands-on and remote IT support for hardware, software, and business applications while managing incidents and service requests. They also contribute to project implementations, device deployments, and end-user training for tools like Microsoft Copilot.

Requirements

Candidates must have a postsecondary diploma or bachelor's degree in a technical field and 2-5 years of experience in end-user device support. Strong knowledge of Microsoft infrastructure, Windows, and remote support tools is required.

Skills

Technical support
Hardware troubleshooting
Software installation
Microsoft 365
Windows operating systems
Microsoft Copilot
Active directory
Azure portal
Intune
PC imaging
Network technologies
Customer service
Problem solving
Communication skills
ITIL
Disaster recovery

Visa sponsorship

Not detected in the job text

Keywords

IT Desk-side Technician
Hardware
Software
Microsoft Copilot
Microsoft 365
Windows
Active Directory
Azure Portal
Intune
PC Imaging
Network technologies
ITIL
Disaster recovery
End-user computing
Technical support
Asset management
Quality assurance
Financial industry
Insurance industry
Fraternal industry

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