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Foresters Financial

Training Specialist

Toronto, ON, Canada

Pay: $54,000.00 - $77,000.00
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Career Opportunity

Role Title

Training Specialist

Purpose of role

Reporting to the Manager, Quality Learning & Development, the Training Specialist is a key partner in driving learning excellence across Insurance Operations. You’ll collaborate with leaders and subject matter experts to design, deliver, and continuously improve training solutions that empower our teams to succeed in a dynamic environment. This role provides expertise in process and procedure creation and helps to create content, maintain content, and communicate effectively using the knowledge portal, PROsite. This role will support or manage multiple curriculums for various business areas across Insurance Operations using a wide range of learning methods. Your expertise will shape process documentation, curriculum development, and virtual learning experiences, ensuring our people have the skills and resources they need to thrive.

Job Description

Key Responsibilities

Support leaders, subject matter experts and departments with the planning and delivery of department specific learning activities including new hire training courses for all areas in Customer Service and New Business.
Plan training to align with frequently changing business requirements with respect to hiring, schedules, and technology upgrades
Determine the best solution to meet frequently changing training and development needs based on cost, flexibility, effectiveness, Insurance Operations culture, and technology capabilities
Take the lead on training initiatives for the stakeholder group by adjusting training plans and schedules, developing, designing, and delivering training content (this includes job aids, videos, gamification, communications, and scripting)
Liaise with business and project leaders to ensure timely and consistent delivery of training material
Utilize various training methods including eLearning, instructor-led, tutorial etc. A focus will be made on the development of content to improve the virtual training experience, including development of interactive eLearning modules/learner-directed training and gamification to drive engagement and ensure the learning process.
Continuous maintenance and improvement of all training content and materials on the knowledge portal (PROsite)
Create and maintain process documentation on the knowledge portal (PROsite) and effectively communicate regarding updates, changes, and relevant information using effective communication tools.
Ensure training material is available and accessible to the target audience from a specific repository (Internal Knowledge Base, PROsite, and/or LMS system)
Partner with organizational leaders to recommend next steps for trainees: advancement, additional training opportunities, areas of concern, likelihood of success, etc.
Evaluate the effectiveness of training through collection of feedback and analysis of other metrics (including Quality Review results & trending) to continuously improve training content, delivery and effectiveness. This includes the development and implementation of training measurement tools to assess training outcomes and on-going training needs
Model a coach-approach in interactions with leaders and employees and promote skill development in this area.
Identify and recommending process improvements
Support the post-training transition for new hires, ensuring they are set up for success in their new role including additional side-by-sides, coaching sessions, quality review, etc.
Complete Quality Reviews within the business area and partner with Quality Specialists to ensure timely feedback and support are provided.

Key Qualifications

University degree/college diploma or equivalent work experience: 2-3 years of financial services experience (life insurance is a preference), with focus on business processes, learning and communications
Certification in adult education or a commitment to obtaining certification within the first 2 years is mandatory.
Knowledge of current learning and development methodologies
Experience designing and delivering training (virtual and physically in-class) including development of e-learning and web-based material; prior hands-on experience creating content with Articulate 360, Vyond, and other tools is an asset
Experience in the processing of Foresters Financial Insurance Operations business is an asset
Experience managing and maintaining organizational learning programs
Experience maintaining and creating process documentation and ensuring that information is communicated to necessary parties using a variety of methods.
Proven ability to drive and implement change
Proven ability to build relationships across various functions and levels of an organization and effectively manage stakeholders
Strong coaching skills with the ability to provide both negative and positive feedback in a constructive, professional manner
Superior organizational and project management skills, including the ability to multi-task between numerous projects within a fast-paced environment
Excellent written and verbal communication skills
Able to receive feedback and model a growth mindset of learning with feedback given
Results-oriented team player, with a demonstrated ability to apply good judgment and make recommendations
Strong analytical and problem-solving skills
Demonstrated commitment to ongoing professional development
Flexible with the ability to adapt to changing demands and pressures
Strong negotiation and influencing skills and the ability to interact in a positive and collaborative manner for training purposes
Ability to use Microsoft office products (e.g. Word, Excel, PowerPoint, Forms, Stream, Sharepoint, Teams etc).

This role will require full-time training with new hires and the schedule during training is 9-5 pm.
This is a hybrid position with 2 days required in the office each week including during training from 9-5pm.

Salary Range:

$54,000.00 - $77,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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More about this job

Responsibilities

The Training Specialist designs, delivers, and maintains training solutions for Insurance Operations to ensure team success. They collaborate with subject matter experts to create process documentation and evaluate training effectiveness through metrics and feedback.

Requirements

Candidates must have 2-3 years of financial services experience and a commitment to obtaining an adult education certification within two years. Proficiency in training delivery methods and experience with tools like Articulate 360 and Vyond are highly preferred.

Skills

Training design
Curriculum development
Adult education
E-learning
Instructional design
Coaching
Process documentation
Stakeholder management
Project management
Articulate 360
Vyond
Communication
Analytical skills
Problem-solving
Microsoft Office
Financial services

Visa sponsorship

Not detected in the job text

Keywords

Training Specialist
Insurance Operations
Learning Excellence
Curriculum Development
Adult Education
E-learning
Articulate 360
Vyond
PROsite
Knowledge Portal
Quality Review
Gamification
Instructional Design
Financial Services
Stakeholder Management
Project Management
Coaching
Process Improvement
Microsoft Office
Virtual Learning
Customer Service
New Business
Change Management
Growth Mindset
Hybrid Work

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