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Added 5 mins ago
W
(CAN) Deli Bakery Team Lead
Walmart
Red Deer, AB
- Full-time
5. Review completed schedules with People Lead
Added 35 mins ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
The Lead Quality Engineer is responsible for creating and executing comprehensive end to end testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 1 hour ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Liaise with the Returns (A/P) Department and ensure that product is credited in a timely manner.
Added 1 hour ago
CC
Manager, Change Management
Canadian Cancer Society
Toronto, ON
- Full-time
Lead and support change management within projects at CCS
Added 1 hour ago
CC
Manager, Change Management
Canadian Cancer Society
Ottawa, ON
- Full-time
Lead and support change management within projects at CCS
Added 1 hour ago
CC
Manager, Change Management
Canadian Cancer Society
Quebec, QC
- Full-time
Lead and support change management within projects at CCS
Added 1 hour ago
PS
Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Added 1 hour ago
CC
Manager, Change Management
Canadian Cancer Society
Montreal, QC
- Full-time
Lead and support change management within projects at CCS
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 1 hour ago
CC
Manager, Change Management
Canadian Cancer Society
Vancouver, BC
- Full-time
Lead and support change management within projects at CCS
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Calgary, AB
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Halifax, NS
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
St. John's, NL
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Montreal, QC
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
HR
Field Service Mechanic
Herc Rentals
Fort Saskatchewan, AB
- Full-time
As a Field Heavy Duty Equipment Mechanic, you are a master technician and will assume a leadership role in product knowledge and standards of quality in the field. The primary focus of a…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Ottawa, ON
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Prince George, BC
- Full-time
…understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of…
Added 1 hour ago
C
Senior Silicon ML Engineer
Cognichip
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
Lead system architecture and integration with internal silicon design tools and workflows in LLM-based agentic systems
Added 1 hour ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Conduct training for both Operators and Maintainers on all GDLS-C chassis and turret product lines for both internal and external customers
Added 2 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 2 hours ago
G
Head of Tax & Asset Compliance
Geotab
Toronto, ON
- Full-time
Community & Strategic Leadership: Participate in practitioner communities (Engineering, Product, Design) and lead board-appointed, cross-functional initiatives across domains .
Added 2 hours ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process.The Test Engineering…
Added 2 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Fortinet

Renewals Representative

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Posting language: English
Posted: Nov 2, 2026

Original job description

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within Canada.

Position Description

Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired contracts
Cross & Up sell into accounts at the time of renewal. While engaging in renewal dialogue, discuss and introduce additional Fortinet products and services that can be procured and added at the time of renewal.
Proactively reach out to existing customers and partners in order to book meetings to review their account and upcoming renewal.
Work cross functionally with the extended internal sales teams in order to help facilitate the overall renewal workflow and customer engagement.
Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including:
- Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
Manage inbound renewal email alias to vet and complete requests within allotted SLAs
Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities
Train new hire Sales reps on Renewal process & best practices on an as needed basis
Cross functional/in person interaction on premises with HQ teams such as- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Quota carrying position tied to territory Renewal goals

Skill Requirements

Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint
Must have an effective, confident and professional demeanor in conducting telephone and email communications
Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
Thrives working in a fast paced/high revenue environment demonstrates a high sense of urgency
Must be customer service forward, self-starter, fast learner & team player
Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality

Required Skills, Experience & Education

Technical degree in computer science, information technology/systems, cybersecurity, or a related field
1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Track record of meeting monthly, quarterly or annual individual or team quotas
Has knowledge of commonly used terminology & products within the Cyber Security field
Understanding of B2B Channel Sales & Direct Sales motions
The Renewal Representative is required to spend more than 50% of their time outside of office engaged in selling, including travel as needed to make a sale.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

On-target earnings (OTE) for this full-time position is expected to be between $60,000 - $85,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

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More about this job

Responsibilities

The Renewal Representative manages the full renewal sales cycle for commercial and mid-enterprise accounts within an assigned Canadian territory. They are responsible for supporting customers and partners, generating quotes, and proactively driving upsell and cross-sell opportunities.

Requirements

Candidates must possess a technical degree in a field such as computer science or cybersecurity and at least one year of experience in sales or operations. Proficiency in Salesforce and Microsoft Office, along with a track record of meeting sales quotas, is required.

Skills

Salesforce
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Renewal sales
Account management
Customer service
Cybersecurity knowledge
Data analysis
Communication
Upselling
Cross-selling
Lead management
Time management
Problem solving

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Renewal Sales
Cybersecurity
FortiGuard
FortiCare
B2B
Channel Sales
Account Management
Data Analysis
CRM
FreshDesk
Enterprise Agreements
Upselling
Cross-selling
Lead Management
SLA
KPI
Technical Support
RMA
Product Refresh

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