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Added 4 mins ago
DH
Assistant Director of Finance and Accounting
Delta Hotels and Resorts®
Vancouver, BC
- Full-time
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by…
Added 4 mins ago
E
Automotive Detailer - Car Washer - Ajax
Enterprise
Ajax, ON
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 4 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 4 mins ago
AE
AE - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards and delivers operational excellence! Most importantly, you represent our…
Added 19 mins ago
EL
Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
…engineering teams. As the product line grows, you'll build and lead a team of product…
Added 19 mins ago
CL
Director of Business Development - Alberta
Caravel Law LLP
Calgary, AB
- Full-time
Lead discovery meetings, pitches and RFP responses, and close complex, multi-matter legal services mandates.
Added 19 mins ago
CL
Business Development Associate - Toronto, Ontario
Caravel Law LLP
Toronto, ON
- Full-time
Law, done better. Build your sales career selling it.
Added 19 mins ago
CS
Office Manager
Cogir Senior Living
Kelowna, BC · Sandalwood Retirement Resort
- Full-time
In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.
Added 19 mins ago
Accounts Receivable Specialist II
Conexiom
Canada
…over one billion line items a year - transforms how enterprise sales teams operate, freeing them from data entry so they can focus on what actually moves the needle: revenue. With 20+ years…
Added 34 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
…engineering, manufacturing operations, quality, supply chain, and sales teams to deliver PCB products that meet customer requirements, quality standards, and delivery…
Added 34 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…internally focused member of the Business Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise Acquisition…
Added 34 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
…internally focused member of the Business Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise Acquisition…
Added 34 mins ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
…with our Services, Implementation, Product, Engineering and Sales teams to ensure customers receive the right support, achieve meaningful outcomes and continue to see value in their…
Added 34 mins ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
- Contract
IG Private Company Advisory provides strategic and transaction advisory services for businesses with annual sales between $20 million and $1 billion.
Added 34 mins ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
ON · Ontario, Canada
- Contract
IG Private Company Advisory provides strategic and transaction advisory services for businesses with annual sales between $20 million and $1 billion.
Added 34 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
New Glasgow, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 34 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
ON · Greater St-Catharines-Niagara Metropolitan Area
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 34 mins ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 34 mins ago
O
Sales Closer - Digital Marketing Company
ORCAFY
Toronto, ON
- Full-time
Book and lead sales meetings to understand each business’s goals and marketing needs.
Added 34 mins ago
E
Customer Account Manager
EconoLease
Toronto, ON · Scarborough, ON
- $65,000 to $80,000 CAD / year
- Full-time
Collaborate with partner sales teams to enhance lead quality, accelerate deal progression, and improve conversion, while providing insights and feedback to Partner Managers on trends and…
Added 34 mins ago
FC
CAN Driver
FedEx Canada
Port Coquitlam, BC
- Part-time
Seeks additional business from current customers. Informs sales department of sales leads and market changes.
Added 34 mins ago
A
President - Alebex AI
Alebex
Vancouver, BC
- Full-time
Lead go-to-market strategy, business development, sales, marketing and customer success. Win key strategic customers and partnerships, convert suitable pilots into paid deployments, and…
Added 34 mins ago
E
Customer Account Manager
EconoLease
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
Collaborate with partner sales teams to enhance lead quality, accelerate deal progression, and improve conversion, while providing insights and feedback to Partner Managers on trends and…
Added 34 mins ago
SH
Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
…months+ contract position with a possibility of extension of Sales & Event Coordinator. Reporting to the Director of Sales & Marketing at The Westley Hotel, the successful candidate is…
Added 34 mins ago
WC
(CAN) Food Assistant Manager
Walmart Canada
Valleyfield, PE
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…

Fortinet

Renewals Representative

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Posting language: English
Posted: Nov 2, 2026

Original job description

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within Canada.

Position Description

Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired contracts
Cross & Up sell into accounts at the time of renewal. While engaging in renewal dialogue, discuss and introduce additional Fortinet products and services that can be procured and added at the time of renewal.
Proactively reach out to existing customers and partners in order to book meetings to review their account and upcoming renewal.
Work cross functionally with the extended internal sales teams in order to help facilitate the overall renewal workflow and customer engagement.
Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including:
- Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
Manage inbound renewal email alias to vet and complete requests within allotted SLAs
Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities
Train new hire Sales reps on Renewal process & best practices on an as needed basis
Cross functional/in person interaction on premises with HQ teams such as- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Quota carrying position tied to territory Renewal goals

Skill Requirements

Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint
Must have an effective, confident and professional demeanor in conducting telephone and email communications
Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
Thrives working in a fast paced/high revenue environment demonstrates a high sense of urgency
Must be customer service forward, self-starter, fast learner & team player
Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality

Required Skills, Experience & Education

Technical degree in computer science, information technology/systems, cybersecurity, or a related field
1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Track record of meeting monthly, quarterly or annual individual or team quotas
Has knowledge of commonly used terminology & products within the Cyber Security field
Understanding of B2B Channel Sales & Direct Sales motions
The Renewal Representative is required to spend more than 50% of their time outside of office engaged in selling, including travel as needed to make a sale.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

On-target earnings (OTE) for this full-time position is expected to be between $60,000 - $85,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

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More about this job

Responsibilities

The Renewal Representative manages the full renewal sales cycle for commercial and mid-enterprise accounts within an assigned Canadian territory. They are responsible for supporting customers and partners, generating quotes, and proactively driving upsell and cross-sell opportunities.

Requirements

Candidates must possess a technical degree in a field such as computer science or cybersecurity and at least one year of experience in sales or operations. Proficiency in Salesforce and Microsoft Office, along with a track record of meeting sales quotas, is required.

Skills

Salesforce
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Renewal sales
Account management
Customer service
Cybersecurity knowledge
Data analysis
Communication
Upselling
Cross-selling
Lead management
Time management
Problem solving

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Renewal Sales
Cybersecurity
FortiGuard
FortiCare
B2B
Channel Sales
Account Management
Data Analysis
CRM
FreshDesk
Enterprise Agreements
Upselling
Cross-selling
Lead Management
SLA
KPI
Technical Support
RMA
Product Refresh

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