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Added 14 mins ago
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Sales Lead, Canada Public Sector
Anthropic
ON · Ontario, Canada
- Full-time
As a Sales Lead, Canada Public Sector at Anthropic, you'll drive the adoption of safe, frontier AI across the Canadian public sector. You'll leverage your deep understanding of Canadian…
Added 14 mins ago
HN
Electrical Project Manager
Harbinger Network Inc.
Mississauga, ON
- $130,000 to $140,000 CAD / year
- Full-time
…take on greater responsibility, work on high-profile projects, lead teams, and advance your career faster than you might…
Added 14 mins ago
Customer Experience Lead - South Albert, Regina, Saskatchewan
Scotiabank
Regina, SK
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Added 28 mins ago
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PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 28 mins ago
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Department Manager, Water Facilities (Canada)
Jacobs
Toronto, ON
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 28 mins ago
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Department Manager, Water Facilities (Canada)
Jacobs
Calgary, AB
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 28 mins ago
K
Engineering Systems and Data Management Coordinator
Komatsu
Sudbury, ON · Lively, ON
- $70,000 to $85,000 CAD / year
- Full-time
…Design Engineering, Manufacturing Engineering, Supply Chain, Operations, and Aftermarket teams, this position will identify opportunities for improvement, build business cases and…
Added 28 mins ago
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Department Manager, Water Facilities (Canada)
Jacobs
Ottawa, ON
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 28 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Partner with internal sales, technical support, and operations teams to deliver an exceptional customer experience.
Added 28 mins ago
IG
SAP Program Manager
Insight Global
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
As the SAP Program Manager, you will lead a multi-phased, enterprise-wide SAP modernization program spanning supply chain, finance, merchandising, and product management functions. You will…
Added 28 mins ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Burnaby, BC
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 28 mins ago
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Senior Product Manager (Platform & AI)
PakFactory
Toronto, ON
- Full-time
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and…
Added 28 mins ago
R
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
- Full-time
Lead large, cross-organizational initiatives that span multiple teams, products, and technical domains
Added 28 mins ago
Manager, Ethics and Integrity Program
WSP
Montreal, QC
…regimes. This Canada-wide opportunity offers the chance to lead complex global initiatives, collaborate across functions and regions, and continuously improve how the Ethics and Integrity…
Added 28 mins ago
M
Director, Canadian Product Tax
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Canadian Product Tax, the Director is responsible for providing technical tax advice related to Manulife’s products and for overseeing tax compliance associated with customer taxation. This…
Added 43 mins ago
M
Satellite Command & Data‑Handling (C&DH) System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…functional architecture, drive trade‑studies, and may provide technical authority throughout the spacecraft…
Added 43 mins ago
M
Satellite Electrical Propulsion Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…thermal‑management, and mission‑performance requirements, and may act as the technical authority for EP on multiple…
Added 43 mins ago
M
Satellite Design System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…communications satellites. The design system engineer is the technical hub that ensures every spacecraft subsystem (structures, thermal, power, propulsion, C&DH, TT&C/PDT, GNC,…
Added 43 mins ago
M
Satellite Flight Software (FSW) Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…engineer will work primarily in a support capacity, assisting the technical lead during design studies, the preparation of interface documents, and the verification campaign, while gaining…
Added 43 mins ago
NM
Project Geologist
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…exploration activities while maintaining safety, compliance, and technical excellence across all geological…
Added 58 mins ago
BF
Senior Mechanical Project Engineer
BC Ferries
BC · British Columbia, Canada
- Full-time
…performance. As a Senior Mechanical Project Engineer, you'll lead complex projects spanning vessel systems, major modifications, capital upgrades, fleet renewal initiatives, and vessel…
Added 58 mins ago
P&
Superviseur des opérations / Operations Supervisor
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 58 mins ago
P&
Superviseur de production (quart de soir) / Production Supervisor (Evening Shift)
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 58 mins ago
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Expert AI Engineering-CA
CN
Quebec, QC
- Full-time
…role collaborates with AI architects, platform engineers, AI operations, data scientists, data engineers, business partners, cybersecurity, governance, architecture, and vendor teams to…
Added 58 mins ago
P&
Gestionnaire de projets stratégiques de la chaîne d’approvisionnement / Project Manager Strategic Supply Chain Projects
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…

Fortinet

Renewals Representative

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Posting language: English
Posted: Nov 2, 2026

Original job description

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within Canada.

Position Description

Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired contracts
Cross & Up sell into accounts at the time of renewal. While engaging in renewal dialogue, discuss and introduce additional Fortinet products and services that can be procured and added at the time of renewal.
Proactively reach out to existing customers and partners in order to book meetings to review their account and upcoming renewal.
Work cross functionally with the extended internal sales teams in order to help facilitate the overall renewal workflow and customer engagement.
Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including:
- Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
Manage inbound renewal email alias to vet and complete requests within allotted SLAs
Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities
Train new hire Sales reps on Renewal process & best practices on an as needed basis
Cross functional/in person interaction on premises with HQ teams such as- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Quota carrying position tied to territory Renewal goals

Skill Requirements

Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint
Must have an effective, confident and professional demeanor in conducting telephone and email communications
Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
Thrives working in a fast paced/high revenue environment demonstrates a high sense of urgency
Must be customer service forward, self-starter, fast learner & team player
Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality

Required Skills, Experience & Education

Technical degree in computer science, information technology/systems, cybersecurity, or a related field
1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Track record of meeting monthly, quarterly or annual individual or team quotas
Has knowledge of commonly used terminology & products within the Cyber Security field
Understanding of B2B Channel Sales & Direct Sales motions
The Renewal Representative is required to spend more than 50% of their time outside of office engaged in selling, including travel as needed to make a sale.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

On-target earnings (OTE) for this full-time position is expected to be between $60,000 - $85,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

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More about this job

Responsibilities

The Renewal Representative manages the full renewal sales cycle for commercial and mid-enterprise accounts within an assigned Canadian territory. They are responsible for supporting customers and partners, generating quotes, and proactively driving upsell and cross-sell opportunities.

Requirements

Candidates must possess a technical degree in a field such as computer science or cybersecurity and at least one year of experience in sales or operations. Proficiency in Salesforce and Microsoft Office, along with a track record of meeting sales quotas, is required.

Skills

Salesforce
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Renewal sales
Account management
Customer service
Cybersecurity knowledge
Data analysis
Communication
Upselling
Cross-selling
Lead management
Time management
Problem solving

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Renewal Sales
Cybersecurity
FortiGuard
FortiCare
B2B
Channel Sales
Account Management
Data Analysis
CRM
FreshDesk
Enterprise Agreements
Upselling
Cross-selling
Lead Management
SLA
KPI
Technical Support
RMA
Product Refresh

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