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Added 2 hours ago
MD
Appeals Officer - Revenue Tax Specialist Senior/Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…evaluating the issues, negotiating with the taxpayer or their representative, preparing notices of determination or settlement documents, and communicating with department employees. This…
Added 2 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Act as the Corporate team’s lead representative in the Digital and Strategy (DAS) project discussions.
Added 2 hours ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Operate and/or maintain military vehicles and equipment in a Field Service Representative or testing role
Added 3 hours ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Process images, checks images for technical and diagnostic quality and stores images using appropriate equipment.
Added 4 hours ago
BB
AV Estimator lI
Bosch Building Technologies North America
Toronto, ON
- Full-time
Experience in a technical sales or system design role considered an asset
Added 4 hours ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
- Full-time
…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…
Added 4 hours ago
CC
Entry Level Suspension Technician
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 4 hours ago
LC
Asset Protection Representative
Loblaw Companies Limited
Vaughan, ON
- Full-time
We are hiring for a full-time Asset Protection Representative at Fortinos located at 8585 Hwy 27, in Woodbridge, ON. This position requires open availability based on store hours, including…
Added 5 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
Coordinate out-service to 8.1 (internal resale) standards with branch service departments.
Added 6 hours ago
Technical Service Representative, ACT (Mississauga, ON)
Getinge
Mississauga, ON
The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement…
Added 6 hours ago
Technical Service Representative, ACT (Calgary, Alberta)
Getinge
Calgary, AB
The Technical Service Representative, ACT is responsible for field and depot repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement…
Added 6 hours ago
LC
Asset Protection Representative
Loblaw Companies Limited
Saskatoon, SK
- Full-time
We are hiring for a full-time Asset Protection Representative for Shoppers Drug Mart, this position will require travel to two locations: one located at 2410 22nd St W. Saskatoon, SK,…
Added 6 hours ago
LC
Asset Protection Representative
Loblaw Companies Limited
Calgary, AB
- Full-time
Technical Edge – Experience with CCTV, surveillance tools, and Microsoft Office (Word, PowerPoint, Outlook).
Added 6 hours ago
RS
Hiring T4
Ryder Supply Chain Solutions
Hamilton, ON
- Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 7 hours ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Quebec, QC
- Full-time
As a Manager / Senior Manager, Restructuring & Turnaround, you will apply your professional and technical skills in finance, strategy, financial restructuring, and business operations on a…
Added 7 hours ago
CO
Laundry Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…following health and safety requirements, and providing courteous service to residents, staff, and…
Added 7 hours ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Guelph, ON · Mississauga, ON
- Full-time
Excellent customer-service and teamwork orientation
Added 7 hours ago
CO
Housekeeping Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…reporting maintenance or safety concerns, and providing courteous service to residents, staff, and…
Added 7 hours ago
QH
Facility Maintenance Representative
Quinte Health
Belleville, ON
- Full-time
Quinte Health is seeking a Facility Maintenance Representative to join our Facilities team. In this role, you'll help maintain the critical infrastructure that keeps our hospitals operating…
Added 7 hours ago
SO
Vendor Salary & Benefits Auditor
State of Colorado
Windsor, ON
- Full-time
At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow…
Added 8 hours ago
IW
Director, Citizen Development & Employee Technology Experience Pod Owner
IG Wealth Management
ON · Ontario, Canada
- Full-time
…practical improvements that improve productivity, adoption, service experience and confidence in…
Added 8 hours ago
IW
Director, Citizen Development & Employee Technology Experience Pod Owner
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…practical improvements that improve productivity, adoption, service experience and confidence in…
Added 8 hours ago
PH
Radiological Technologist, Computed Tomography General Procedures, Medical Imaging - BC Children’s Hospital
Provincial Health Services Authority
Vancouver, BC
- Full-time
…imaging equipment, labeling permanent records and checking technical results to ensure departmental standards are…
Added 8 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 8 hours ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…

Fortinet

Renewals Representative

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Posting language: English
Posted: Nov 2, 2026

Original job description

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within Canada.

Position Description

Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired contracts
Cross & Up sell into accounts at the time of renewal. While engaging in renewal dialogue, discuss and introduce additional Fortinet products and services that can be procured and added at the time of renewal.
Proactively reach out to existing customers and partners in order to book meetings to review their account and upcoming renewal.
Work cross functionally with the extended internal sales teams in order to help facilitate the overall renewal workflow and customer engagement.
Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including:
- Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
Manage inbound renewal email alias to vet and complete requests within allotted SLAs
Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities
Train new hire Sales reps on Renewal process & best practices on an as needed basis
Cross functional/in person interaction on premises with HQ teams such as- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Quota carrying position tied to territory Renewal goals

Skill Requirements

Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint
Must have an effective, confident and professional demeanor in conducting telephone and email communications
Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
Thrives working in a fast paced/high revenue environment demonstrates a high sense of urgency
Must be customer service forward, self-starter, fast learner & team player
Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality

Required Skills, Experience & Education

Technical degree in computer science, information technology/systems, cybersecurity, or a related field
1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Track record of meeting monthly, quarterly or annual individual or team quotas
Has knowledge of commonly used terminology & products within the Cyber Security field
Understanding of B2B Channel Sales & Direct Sales motions
The Renewal Representative is required to spend more than 50% of their time outside of office engaged in selling, including travel as needed to make a sale.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

On-target earnings (OTE) for this full-time position is expected to be between $60,000 - $85,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

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More about this job

Responsibilities

The Renewal Representative manages the full renewal sales cycle for commercial and mid-enterprise accounts within an assigned Canadian territory. They are responsible for supporting customers and partners, generating quotes, and proactively driving upsell and cross-sell opportunities.

Requirements

Candidates must possess a technical degree in a field such as computer science or cybersecurity and at least one year of experience in sales or operations. Proficiency in Salesforce and Microsoft Office, along with a track record of meeting sales quotas, is required.

Skills

Salesforce
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Renewal sales
Account management
Customer service
Cybersecurity knowledge
Data analysis
Communication
Upselling
Cross-selling
Lead management
Time management
Problem solving

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Renewal Sales
Cybersecurity
FortiGuard
FortiCare
B2B
Channel Sales
Account Management
Data Analysis
CRM
FreshDesk
Enterprise Agreements
Upselling
Cross-selling
Lead Management
SLA
KPI
Technical Support
RMA
Product Refresh

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