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Added 4 mins ago
Program Manager, Maintenance of Certification (MOC)
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
Full-time
The Program Manager provides day-to-day oversight for the MOC Program Coordinators. The role is responsible for establishing priorities, coordinating workflows, managing escalated issues,…
Added 4 mins ago
Client Manager (Bilingual French/English)
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
Other
As a Client Manager at OpenText, you will play a pivotal role in helping clients maximize the value of their investment in OpenText solutions while driving long-term business growth. This…
Added 49 mins ago
Miramichi Registered Nurse Class A (RNCA) PCN 1154570
Horizon Health Network
Miramichi, NB
Part-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 49 mins ago
Miramichi Registered Nurse Class A (RNCA) PCN 1750969
Horizon Health Network
Miramichi, NB
Full-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 49 mins ago
Miramichi Registered Nurse Class A (RNCA) PCN 1757318
Horizon Health Network
Miramichi, NB
Part-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 49 mins ago
Miramichi Registered Nurse Class A (RNCA) PCN 1750964
Horizon Health Network
Miramichi, NB
Part-time
…you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically…
Added 49 mins ago
Service Relationship Manager
Fortinet
Ottawa, ON
Full-time
The Service Relationship Manager (SRM) is responsible for establishing and nurturing pivotal relationships with strategic customers to ensure the effective delivery of Fortinet’s premium…
Added 1 hour ago
Naval Architecture Student/Co-op- Winter 2027
J.D. Irving, Limited
Dartmouth, NS
Full-time
…supporting the design, construction, testing, commissioning, and delivery of vessels for the Royal Canadian Navy and Canadian Coast Guard. Working alongside experienced engineers, you'll…
Added 1 hour ago
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
Part-time
Provides information about the Mental Health Act and its application to Forensic Psychiatric Services in the community, the legal process and mentally disordered offenders to other…
Added 2 hours ago
Senior Manager - Strategic Programs
Jobgether
Canada
$105,000 to $150,000 USD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager - Strategic Programs based in Canada.
Added 2 hours ago
Network Architect
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Regional Manager, Network Services, the Network Architect is responsible for leading the conceptual, logical and physical network architecture and strategy for IMIS…
Added 2 hours ago
Principal Engineer - Water
Global Infrastructure
Ottawa, ON
Full-time
Work with the Water Sector Manager to develop and execute the strategic plan.
Added 3 hours ago
Prosecutions Coordinator
City of Brampton
Brampton, ON
Temporary
Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.
Added 4 hours ago
Kitchen Team Member *New Centre Opening*
Splitsville Bowl
Pickering, ON
Part-time
Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely…
Added 4 hours ago
Team Member *New Centre Opening*
Splitsville Bowl
Pickering, ON
Part-time
Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely…
Added 4 hours ago
Marketing Project Manager
B. Braun Medical Inc. (US)
Mississauga, ON
Full-time
Position Summary: The Project Manager I coordinates and executes cross‑functional projects, supports product management activities, and contributes to market research and commercial…
Added 4 hours ago
Senior Manager - Strategic Programs
Jobgether
Canada
$105,000 to $150,000 USD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager - Strategic Programs based in Canada.
Added 5 hours ago
Learning and Development Advisor
Indigenous Perspectives Society
Vancouver, BC
Full-time
…develops strategies for continuous quality improvement in training delivery that support the strategic plan, vision and values of…
Added 7 hours ago
AI Architect, Manager
Avanade
Toronto, ON
Full-time
…various parts of the business processes, operating systems, and application architectures work together to design a specific AI solution that fits a client’s environmental requirements. The…
Added 7 hours ago
Managed Account Program (MAP) Support Specialist
Aviso
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
The role requires consistent delivery of outstanding service for clients, team members, and related parties by handling all administration duties for managed accounts with minimal…
Added 7 hours ago
BIM Coordinator
GHD Group Pty Ltd
Toronto, ON
In collaboration with the BIM Manager, the role administers shared digital platforms - particularly the CDE - including workflows, role-based permissions, and related project controls.…
Added 7 hours ago
BIM Manager
GHD Group Pty Ltd
Toronto, ON
The BIM Manager supports, trains, and promotes consistent application of the Americas BIM Execution Plan (BEP) methodology. This includes processes, model development levels, authoring…
Added 7 hours ago
Engineering Manager
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
As Engineering Manager, you're accountable for a single squad's delivery, people development, and execution quality. You balance hands-on technical contribution with people leadership. You…
Added 8 hours ago
Senior Pension Fund Administrator - 12-month contract
Ontario Teachers' Pension Plan
Toronto, ON
Full-time
The Senior Pension Fund Administrator will report to the Manager, Pension Administration, Payroll & Records Management
Added 8 hours ago
Sr Advr, Bus Cont & Emerg Pln
Hydro One Networks Inc
To Be Determined, ON
Reporting to the Senior Manager of Emergency Management, the successful candidate will be responsible for supporting and leading:

Fortinet

Service Relationship Manager

Ottawa, ON, Canada

Pay: The Canada base salary range for this full-time position is expected to be between $112,000- $137,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

The Service Relationship Manager (SRM) is responsible for establishing and nurturing pivotal relationships with strategic customers to ensure the effective delivery of Fortinet’s premium Advanced Support services. The SRM adopts a consultative approach, aiming to help customers gain maximum value from their investment by aligning Advanced Support deliverables and expertise with the customer’s business priorities. Furthermore, the SRM oversees governance throughout service delivery by analysing trends, providing regular service reports, and recommending ways to optimise the use of available services.

Success in this position requires flexibility, creativity, keen attention to detail, and a strong commitment to delivering an exceptional customer experience.

The SRM serves as the customer’s advocate within Fortinet, collaborating across departments to achieve desired customer outcomes. With a comprehensive understanding of how Fortinet solutions are integrated into the customer’s environment, the SRM resolves service issues and proposes innovative solutions. The role involves partnering closely with a Technical Account Manager, who offers in-depth technical expertise to resolve customer issues.

Additionally, the SRM may participate in pre-sales activities to ensure new customers and projects are equipped with the appropriate services, and to confirm that delivery teams are prepared to offer best-in-class support.

Responsibilities

Adopt a proactive approach focused on Customer Success, addressing evolving service needs, maximising value, and promoting adoption.
Consult with customers to understand their business priorities related to their Fortinet investment and use this insight to develop a Success Plan for Advanced Support engagement.
Guide the success journey for assigned Advanced Support customers, monitor progress against the Success Plan, and adjust the plan as business needs change.
Integrate the proactive elements of Fortinet’s Advanced Support programmes into the Success Plan, ensuring alignment with priorities and project timelines.
Act as the customer’s trusted advisor and primary contact for Services and Support, facilitating meetings, conference calls, and engaging relevant resources for issue resolution and proactive service delivery.
Ensure Advanced Support delivery across the customer’s organisation meets or exceeds operational KPIs.
Lead the service delivery team’s engagement with the customer, Fortinet sales teams, and other internal or external stakeholders.
Establish executive and senior relationships within the customer’s organisation, gaining an understanding of their business practices, drivers, and corporate culture.
Maintain a thorough knowledge of Fortinet’s support and service capabilities and limitations.
Address customer satisfaction issues across the organisation and ensure follow-up actions are completed.
Produce weekly and quarterly reports covering service performance and hardware/software lifecycle management.
Conduct Quarterly Service Reviews, offering insights into service utilisation, highlighting trends, and providing recommendations for future planning.
Manage technical and service escalations by hosting calls, facilitating necessary actions, and preparing updates for customers and internal executives.
Negotiate, document, and communicate a governance structure for each customer, ensuring clarity of roles and responsibilities among all parties involved in the relationship.
Work closely with account teams to ensure delivery aligns with sales strategy and continually offer insights to create additional revenue opportunities, including successful contract renewals.
Drive continuous process improvements to enhance both customer satisfaction and employee effectiveness.

Requirements

Eligibility requirement – SRM candidates must have completed Fortinet FCP training and certification or possess equivalent NSE 4 and NSE 5 credentials.
Demonstrated experience in Service Delivery and/or Customer Success, preferably within a technology or SaaS environment.
Technical aptitude – The SRM role does not require direct technical ownership; however, candidates should have a relevant technical background in networking and security to effectively represent Fortinet and engage in technical customer conversations.
Possess ‘service DNA’ - an understanding of what constitutes service excellence and the ability to identify opportunities for improvement.
Skilled at comprehending technical concepts and translating them into business-focused, value-centric language.
Consultative approach to building and managing customer relationships, earning trust and securing commitments to Success Plans.
Effective task management skills, capable of handling conflicting priorities and organising workload efficiently.
Execution-focused, able to take swift action and monitor progress to meet agreed success criteria and deadlines.
Strong analytical skills for evaluating situations and pinpointing key issues.
Proactive attitude, taking responsibility for outcomes and driving results.
Teamwork and collaboration skills, able to lead by example across virtual teams to achieve desired customer outcomes.
Adaptable, maintaining performance under pressure to ensure sound decision-making.
Ability to influence others positively, using suitable interpersonal styles and communication methods to meet collective objectives.
Excellent communication skills - clear, concise, and effective.
Technical knowledge (preferred but not essential), especially in telecommunications, cybersecurity, or internetworking.
ITIL Foundation certification (preferred but not essential).
Bachelor’s degree or equivalent level of education.

The Canada base salary range for this full-time position is expected to be between $112,000- $137,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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More about this job

Responsibilities

The Service Relationship Manager is responsible for nurturing strategic customer relationships and ensuring the effective delivery of premium Advanced Support services. They act as a customer advocate, analyzing service trends and collaborating with internal teams to optimize service value and resolve issues.

Requirements

Candidates must possess Fortinet FCP, NSE 4, or NSE 5 certification and have demonstrated experience in Service Delivery or Customer Success. A bachelor's degree and a strong technical background in networking and security are required to effectively engage with customers.

Skills

Customer Success
Service Delivery
Relationship Management
Consultative Selling
Technical Aptitude
Networking
Cybersecurity
Project Management
Data Analysis
Communication
Conflict Resolution
Strategic Planning
Stakeholder Management
Governance
Process Improvement
Task Management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Counseling services
Legal advice
Mental health resources
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Fortinet
Service Relationship Manager
Advanced Support
Customer Success
SaaS
Networking
Cybersecurity
FCP
NSE 4
NSE 5
ITIL Foundation
KPIs
Quarterly Service Reviews
Technical Account Manager
Security Fabric
Governance
Service Delivery
Account Management
Lifecycle Management
Consulting
Stakeholder Engagement
Business Strategy
Customer Advocacy
Performance Reporting
Escalation Management
Process Optimization
Telecommunications
Internetworking
Cloud
Mobile

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Jobs in Canada

Program Manager, Maintenance of Certification (MOC)

Client Manager (Bilingual French/English)

Miramichi Registered Nurse Class A (RNCA) PCN 1154570

Miramichi Registered Nurse Class A (RNCA) PCN 1750969

Miramichi Registered Nurse Class A (RNCA) PCN 1757318

Miramichi Registered Nurse Class A (RNCA) PCN 1750964

Service Relationship Manager

Naval Architecture Student/Co-op- Winter 2027

Forensic Social Worker BSW, Minimum and Medium Security Units FPS

Senior Manager - Strategic Programs

Network Architect

Principal Engineer - Water

Prosecutions Coordinator

Kitchen Team Member New Centre Opening

Team Member New Centre Opening

Marketing Project Manager

Senior Manager - Strategic Programs

Learning and Development Advisor

AI Architect, Manager

Managed Account Program (MAP) Support Specialist

BIM Coordinator

BIM Manager

Engineering Manager

Senior Pension Fund Administrator - 12-month contract

Sr Advr, Bus Cont & Emerg Pln