Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Design Leadership - Future Opportunities
Neo Financial
Toronto, ON · Calgary, AB
Full-time
…exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of…
Added 2 mins ago
Sales Team Lead - Vancouver
Neo Financial
Vancouver, BC
$45,760 CAD / year
Full-time
We are looking for a motivated Sales Team Lead to manage and inspire a team of Sales Representatives. You will drive customer acquisition by coaching your team to successfully sign up users…
Added 2 mins ago
Business Manager, Director - COO Group
Royal Bank of Canada
Toronto, ON
Full-time
12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiatives
Added 17 mins ago
Senior Analyst, Data & Analytics (12 Month Contract)
Canada Life
Toronto, ON
Full-time
Lead the translation of complex or ambiguous business opportunities into clear AI use cases, analytical questions, success measures, and measurable outcomes that can be tested and evaluated.
Added 17 mins ago
Senior Analyst, Data & Analytics
Canada Life
Toronto, ON
Full-time
Lead the translation of complex or ambiguous business opportunities into clear AI use cases, analytical questions, success measures, and measurable outcomes that can be tested and evaluated.
Added 17 mins ago
Senior Analyst, Data & Analytics
Canada Life
Winnipeg, MB
Full-time
Lead the translation of complex or ambiguous business opportunities into clear AI use cases, analytical questions, success measures, and measurable outcomes that can be tested and evaluated.
Added 17 mins ago
Senior Analyst, Data & Analytics (12 Month Contract)
Canada Life
Winnipeg, MB
Full-time
Lead the translation of complex or ambiguous business opportunities into clear AI use cases, analytical questions, success measures, and measurable outcomes that can be tested and evaluated.
Added 17 mins ago
Senior Analyst, Data & Analytics
Canada Life
London, ON
Full-time
Lead the translation of complex or ambiguous business opportunities into clear AI use cases, analytical questions, success measures, and measurable outcomes that can be tested and evaluated.
Added 17 mins ago
Senior Analyst, Data & Analytics (12 Month Contract)
Canada Life
London, ON
Full-time
Lead the translation of complex or ambiguous business opportunities into clear AI use cases, analytical questions, success measures, and measurable outcomes that can be tested and evaluated.
Added 17 mins ago
Sales Manager
Brandt Group of Companies
Mississauga, ON
Full-time
Lead performance management initiatives focused on employee growth and departmental success.
Added 17 mins ago
Store Crew
7-Eleven
Surrey, BC
Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 17 mins ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Contract
Lead a team of three product managers, setting direction, developing capability, and holding a high bar for customer discovery and evidence-based decisions.
Added 17 mins ago
Merchant, Processed Meats (Hard Discount)
Loblaw Companies Limited
Brampton, ON
Full-time
Lead promotional programs from end-to-end, including product selection and forecasting, financial impact analysis, pricing decisions, vendor engagement, flyer, and digital content, and…
Added 17 mins ago
Site Quality Head
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
$180,000 to $235,000 CAD / year
Full-time
Lead the site's Quality organization, including Quality Assurance, Quality Control, Microbiology, Quality Systems, and Quality Compliance.
Added 18 mins ago
Back of House - Supervisor, Culinary
Northland Properties
Kelowna, BC
Assist in resolving customer complaints related to food quality or service.
Added 18 mins ago
Front of House - Supervisor
Northland Properties
Kamloops, BC
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 18 mins ago
Front of House - Server
Northland Properties
Kamloops, BC
…Server may have, this role is crucial in creating an outstanding experience for each and every guest that ensures they leave happier than when they came in, while helping to instill and…
Added 18 mins ago
Michelin Team Truck Driver
J.D. Irving, Limited
Dieppe, NB
Full-time
Class AZ driver’s license with a minimum of 4 years of safe, commercial tractor-trailer driving experience.
Added 18 mins ago
Manager, Data Centre Infrastructure
eHealth Saskatchewan
SK · Saskatchewan
$48.26 to $62.72 CAD / hour
Full-time
Monitor service performance, identify opportunities for improvement, and implement processes that enhance reliability, efficiency, and customer experience.
Added 33 mins ago
Business Manager, Director - COO Group
RBC
Toronto, ON
Full-time
12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiatives
Added 33 mins ago
Senior Software Development Engineer in Test
Trackforce
Montreal, QC
Full-time
Lead, plan, and execute comprehensive software testing initiatives with a focus on robustness, performance, and coverage.
Added 33 mins ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Full-time
Lead a team of three product managers, setting direction, developing capability, and holding a high bar for customer discovery and evidence-based decisions.
Added 33 mins ago
Talent Acquisition Partner
Magnet Forensics
Ottawa, ON · Waterloo, ON
Full-time
The Talent Acquisition Partner will lead end-to-end recruitment for a mix of technical and back-office teams, with opportunities to contribute across the business as priorities evolve.…
Added 33 mins ago
NetSuite Delivery Manager | Products, Construction, and Energy
Plative
Canada
…are responsible for: (a) maintaining delivery excellence and customer satisfaction throughout client engagements; (b) coaching and developing a high-performing delivery team; and (c)…
Added 33 mins ago
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
Full-time
Lead the end-to-end design, execution, measurement, and optimization of targeted marketing campaigns and customer journeys across Salesforce Marketing Cloud and related Salesforce platforms.

Fortinet

Service Relationship Manager

Ottawa, ON, Canada

Pay: The Canada base salary range for this full-time position is expected to be between $112,000- $137,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Service Relationship Manager (SRM) is responsible for establishing and nurturing pivotal relationships with strategic customers to ensure the effective delivery of Fortinet’s premium Advanced Support services. The SRM adopts a consultative approach, aiming to help customers gain maximum value from their investment by aligning Advanced Support deliverables and expertise with the customer’s business priorities. Furthermore, the SRM oversees governance throughout service delivery by analysing trends, providing regular service reports, and recommending ways to optimise the use of available services.

Success in this position requires flexibility, creativity, keen attention to detail, and a strong commitment to delivering an exceptional customer experience.

The SRM serves as the customer’s advocate within Fortinet, collaborating across departments to achieve desired customer outcomes. With a comprehensive understanding of how Fortinet solutions are integrated into the customer’s environment, the SRM resolves service issues and proposes innovative solutions. The role involves partnering closely with a Technical Account Manager, who offers in-depth technical expertise to resolve customer issues.

Additionally, the SRM may participate in pre-sales activities to ensure new customers and projects are equipped with the appropriate services, and to confirm that delivery teams are prepared to offer best-in-class support.

Responsibilities

Adopt a proactive approach focused on Customer Success, addressing evolving service needs, maximising value, and promoting adoption.
Consult with customers to understand their business priorities related to their Fortinet investment and use this insight to develop a Success Plan for Advanced Support engagement.
Guide the success journey for assigned Advanced Support customers, monitor progress against the Success Plan, and adjust the plan as business needs change.
Integrate the proactive elements of Fortinet’s Advanced Support programmes into the Success Plan, ensuring alignment with priorities and project timelines.
Act as the customer’s trusted advisor and primary contact for Services and Support, facilitating meetings, conference calls, and engaging relevant resources for issue resolution and proactive service delivery.
Ensure Advanced Support delivery across the customer’s organisation meets or exceeds operational KPIs.
Lead the service delivery team’s engagement with the customer, Fortinet sales teams, and other internal or external stakeholders.
Establish executive and senior relationships within the customer’s organisation, gaining an understanding of their business practices, drivers, and corporate culture.
Maintain a thorough knowledge of Fortinet’s support and service capabilities and limitations.
Address customer satisfaction issues across the organisation and ensure follow-up actions are completed.
Produce weekly and quarterly reports covering service performance and hardware/software lifecycle management.
Conduct Quarterly Service Reviews, offering insights into service utilisation, highlighting trends, and providing recommendations for future planning.
Manage technical and service escalations by hosting calls, facilitating necessary actions, and preparing updates for customers and internal executives.
Negotiate, document, and communicate a governance structure for each customer, ensuring clarity of roles and responsibilities among all parties involved in the relationship.
Work closely with account teams to ensure delivery aligns with sales strategy and continually offer insights to create additional revenue opportunities, including successful contract renewals.
Drive continuous process improvements to enhance both customer satisfaction and employee effectiveness.

Requirements

Eligibility requirement – SRM candidates must have completed Fortinet FCP training and certification or possess equivalent NSE 4 and NSE 5 credentials.
Demonstrated experience in Service Delivery and/or Customer Success, preferably within a technology or SaaS environment.
Technical aptitude – The SRM role does not require direct technical ownership; however, candidates should have a relevant technical background in networking and security to effectively represent Fortinet and engage in technical customer conversations.
Possess ‘service DNA’ - an understanding of what constitutes service excellence and the ability to identify opportunities for improvement.
Skilled at comprehending technical concepts and translating them into business-focused, value-centric language.
Consultative approach to building and managing customer relationships, earning trust and securing commitments to Success Plans.
Effective task management skills, capable of handling conflicting priorities and organising workload efficiently.
Execution-focused, able to take swift action and monitor progress to meet agreed success criteria and deadlines.
Strong analytical skills for evaluating situations and pinpointing key issues.
Proactive attitude, taking responsibility for outcomes and driving results.
Teamwork and collaboration skills, able to lead by example across virtual teams to achieve desired customer outcomes.
Adaptable, maintaining performance under pressure to ensure sound decision-making.
Ability to influence others positively, using suitable interpersonal styles and communication methods to meet collective objectives.
Excellent communication skills - clear, concise, and effective.
Technical knowledge (preferred but not essential), especially in telecommunications, cybersecurity, or internetworking.
ITIL Foundation certification (preferred but not essential).
Bachelor’s degree or equivalent level of education.

The Canada base salary range for this full-time position is expected to be between $112,000- $137,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Apply About employer

More about this job

Responsibilities

The Service Relationship Manager is responsible for nurturing strategic customer relationships and ensuring the effective delivery of premium Advanced Support services. They act as a customer advocate, analyzing service trends and collaborating with internal teams to optimize service value and resolve issues.

Requirements

Candidates must possess Fortinet FCP, NSE 4, or NSE 5 certification and have demonstrated experience in Service Delivery or Customer Success. A bachelor's degree and a strong technical background in networking and security are required to effectively engage with customers.

Skills

Customer Success
Service Delivery
Relationship Management
Consultative Selling
Technical Aptitude
Networking
Cybersecurity
Project Management
Data Analysis
Communication
Conflict Resolution
Strategic Planning
Stakeholder Management
Governance
Process Improvement
Task Management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Counseling services
Legal advice
Mental health resources
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Fortinet
Service Relationship Manager
Advanced Support
Customer Success
SaaS
Networking
Cybersecurity
FCP
NSE 4
NSE 5
ITIL Foundation
KPIs
Quarterly Service Reviews
Technical Account Manager
Security Fabric
Governance
Service Delivery
Account Management
Lifecycle Management
Consulting
Stakeholder Engagement
Business Strategy
Customer Advocacy
Performance Reporting
Escalation Management
Process Optimization
Telecommunications
Internetworking
Cloud
Mobile

Report this job