Find work in Canada.

326,821 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 3 mins ago
DevOps Architect
KTek Resourcing
Canada
Contract
Own certificate and PKI services, including internal/private certificate authorities, cert-manager, certificate issuance, rotation, and trust distribution, and Azure Key Vault.
Added 3 mins ago
Senior Consultant, Digital Advisory
MNP
Saskatoon, SK
Full-time
…execution. As part of one of Canada’s leading professional services firms, our Digital Advisory practice works with clients to solve complex challenges and turn ideas into practical,…
Added 3 mins ago
Property Housekeeping & Groundskeeping Worker (Casual)
Manufacturing Job Site
Kenora, ON
Internship
…rental locations grounds. Under the direct supervision of the Manager of Education, Organizational Development and Talent Management, the Housekeeping and Groundskeeping Worker works…
Added 3 mins ago
Senior Product Manager
VStream Labs Inc.
Toronto, ON
$75 to $80 CAD / hour
Contract
VStream Labs is seeking a Senior Product Manager for a full-time contract supporting a confidential public-sector client.
Added 3 mins ago
Program Manager, Full-Time
Taproot Community Support Services
Parksville, BC
Full-time
The Program Manager provides overall leadership and oversight of the program, ensuring high-quality, trauma-informed, culturally responsive, and harm reduction-based services. Working…
Added 3 mins ago
Program Supervisor, Part-Time
Taproot Community Support Services
Port Alberni, BC
Part-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 3 mins ago
Resident Service Coordinator
Avanath Capital Management, LLC
Toronto, ON
Full-time
The Role: The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement.…
Added 3 mins ago
Senior Consultant, Digital Advisory
MNP
Regina, SK
Full-time
…execution. As part of one of Canada’s leading professional services firms, our Digital Advisory practice works with clients to solve complex challenges and turn ideas into practical,…
Added 3 mins ago
Technical Project Manager
Iris Software Inc.
Toronto, ON
Contract
Lead end-to-end delivery of application development, application enhancement, and modernization projects within Banking, Financial Services, or Capital Markets organizations.
Added 3 mins ago
Manager, Freedom of Information and Privacy (Permanent)
Toronto District School Board
Toronto, ON
$119,072 to $142,870 CAD / year
Full-time
Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.
Added 3 mins ago
Live-In Caretaker - Contractor Position
Taproot Community Support Services
Chilliwack, BC
Contract
Report to Program Manager on a regular basis and in bi-monthly check-ins
Added 3 mins ago
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB
Full-time
…execution. As part of one of Canada’s leading professional services firms, our Digital Advisory practice works with clients to solve complex challenges and turn ideas into practical,…
Added 3 mins ago
Specialized Outreach Worker, Part Time
Taproot Community Support Services
New Westminster, BC
Part-time
Initiate contact with referred individuals. Assist manager with intake interviews and assess suitability for services. Assess support needs and formulate service plans with individuals.
Added 3 mins ago
Junior Interior Designer (Ottawa)
Provencher Roy
Ottawa, ON
Internship
Conducting space planning studies, developing design concepts, and selecting furniture in collaboration with the Project Manager;
Added 3 mins ago
PEAK - Production Lab Intern
PEAK
AB · Conrich, AB
Full-time
Interns will also participate in company events such as the URUS and PEAK Intern Orientations. Based on manager discretion, interns will participate in other company events or professional…
Added 3 mins ago
Community Support Worker, Full-Time
Taproot Community Support Services
Surrey, BC
Full-time
Initiate contact with referred individuals. Assist the manager with intake procedures, assess suitability for services, assess support needs and formulate service plans with individuals.
Added 3 mins ago
Manager, Audit (Calgary)
Deloitte
Calgary, AB
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 4 mins ago
Personal Training Manager
Crunch Fitness Canada
Woodbridge, ON
$50,000 CAD / year
Full-time
Join our team as the Personal Training Manager and be a driving force behind a high-performance, high-care culture that prioritizes speed, urgency, and exceptional results through member…
Added 4 mins ago
Research Assistant 2 - TAY Cohort Study
CAMH
Toronto, ON
…one of the world's leading research centres in its field. Our services are delivered to help transform the lives of people affected by mental illness and addictions. Our goal is to tailor…
Added 4 mins ago
Scheduling Clerk - Centralized Staffing & Scheduling Office
CAMH
Toronto, ON
The CSSO serves all inpatient units, the Emergency Department, and Support Services (i.e., Food and Nutrition Services, Environmental Services, Security Services) with their staffing and…
Added 4 mins ago
Guest Service Agent
Northland Properties
London, ON
Observe and report any security issues to the Manager.
Added 4 mins ago
Associate Manager - Vaccine Preventable Disease (1 full-time position)
Middlesex-London Health Unit
London, ON
Full-time
…opportunity to fill an existing vacancy for a full-time Associate Manager, Vaccine Preventable Disease (VPD). Reporting to the Manager, Vaccine Preventable Disease, this position will…
Added 4 mins ago
Strategic Sourcing - Strategic Sourcing Manager
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…
Added 4 mins ago
Account Manager
B4 Networks
Pelham, Ontario · Fonthill, Ontario
Full-time
Added 4 mins ago
Guest Service Agent
PR Hotels
Kelowna, BC
Up to $23 CAD / hour
Full-time
Observe and report any security issues to the Manager.

Fortinet

Service Relationship Manager

Ottawa, ON, Canada

Pay: The Canada base salary range for this full-time position is expected to be between $112,000- $137,000 annually.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Service Relationship Manager (SRM) is responsible for establishing and nurturing pivotal relationships with strategic customers to ensure the effective delivery of Fortinet’s premium Advanced Support services. The SRM adopts a consultative approach, aiming to help customers gain maximum value from their investment by aligning Advanced Support deliverables and expertise with the customer’s business priorities. Furthermore, the SRM oversees governance throughout service delivery by analysing trends, providing regular service reports, and recommending ways to optimise the use of available services.

Success in this position requires flexibility, creativity, keen attention to detail, and a strong commitment to delivering an exceptional customer experience.

The SRM serves as the customer’s advocate within Fortinet, collaborating across departments to achieve desired customer outcomes. With a comprehensive understanding of how Fortinet solutions are integrated into the customer’s environment, the SRM resolves service issues and proposes innovative solutions. The role involves partnering closely with a Technical Account Manager, who offers in-depth technical expertise to resolve customer issues.

Additionally, the SRM may participate in pre-sales activities to ensure new customers and projects are equipped with the appropriate services, and to confirm that delivery teams are prepared to offer best-in-class support.

Responsibilities

Adopt a proactive approach focused on Customer Success, addressing evolving service needs, maximising value, and promoting adoption.
Consult with customers to understand their business priorities related to their Fortinet investment and use this insight to develop a Success Plan for Advanced Support engagement.
Guide the success journey for assigned Advanced Support customers, monitor progress against the Success Plan, and adjust the plan as business needs change.
Integrate the proactive elements of Fortinet’s Advanced Support programmes into the Success Plan, ensuring alignment with priorities and project timelines.
Act as the customer’s trusted advisor and primary contact for Services and Support, facilitating meetings, conference calls, and engaging relevant resources for issue resolution and proactive service delivery.
Ensure Advanced Support delivery across the customer’s organisation meets or exceeds operational KPIs.
Lead the service delivery team’s engagement with the customer, Fortinet sales teams, and other internal or external stakeholders.
Establish executive and senior relationships within the customer’s organisation, gaining an understanding of their business practices, drivers, and corporate culture.
Maintain a thorough knowledge of Fortinet’s support and service capabilities and limitations.
Address customer satisfaction issues across the organisation and ensure follow-up actions are completed.
Produce weekly and quarterly reports covering service performance and hardware/software lifecycle management.
Conduct Quarterly Service Reviews, offering insights into service utilisation, highlighting trends, and providing recommendations for future planning.
Manage technical and service escalations by hosting calls, facilitating necessary actions, and preparing updates for customers and internal executives.
Negotiate, document, and communicate a governance structure for each customer, ensuring clarity of roles and responsibilities among all parties involved in the relationship.
Work closely with account teams to ensure delivery aligns with sales strategy and continually offer insights to create additional revenue opportunities, including successful contract renewals.
Drive continuous process improvements to enhance both customer satisfaction and employee effectiveness.

Requirements

Eligibility requirement – SRM candidates must have completed Fortinet FCP training and certification or possess equivalent NSE 4 and NSE 5 credentials.
Demonstrated experience in Service Delivery and/or Customer Success, preferably within a technology or SaaS environment.
Technical aptitude – The SRM role does not require direct technical ownership; however, candidates should have a relevant technical background in networking and security to effectively represent Fortinet and engage in technical customer conversations.
Possess ‘service DNA’ - an understanding of what constitutes service excellence and the ability to identify opportunities for improvement.
Skilled at comprehending technical concepts and translating them into business-focused, value-centric language.
Consultative approach to building and managing customer relationships, earning trust and securing commitments to Success Plans.
Effective task management skills, capable of handling conflicting priorities and organising workload efficiently.
Execution-focused, able to take swift action and monitor progress to meet agreed success criteria and deadlines.
Strong analytical skills for evaluating situations and pinpointing key issues.
Proactive attitude, taking responsibility for outcomes and driving results.
Teamwork and collaboration skills, able to lead by example across virtual teams to achieve desired customer outcomes.
Adaptable, maintaining performance under pressure to ensure sound decision-making.
Ability to influence others positively, using suitable interpersonal styles and communication methods to meet collective objectives.
Excellent communication skills - clear, concise, and effective.
Technical knowledge (preferred but not essential), especially in telecommunications, cybersecurity, or internetworking.
ITIL Foundation certification (preferred but not essential).
Bachelor’s degree or equivalent level of education.

The Canada base salary range for this full-time position is expected to be between $112,000- $137,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Apply About employer

More about this job

Responsibilities

The Service Relationship Manager is responsible for nurturing strategic customer relationships and ensuring the effective delivery of premium Advanced Support services. They act as a customer advocate, analyzing service trends and collaborating with internal teams to optimize service value and resolve issues.

Requirements

Candidates must possess Fortinet FCP, NSE 4, or NSE 5 certification and have demonstrated experience in Service Delivery or Customer Success. A bachelor's degree and a strong technical background in networking and security are required to effectively engage with customers.

Skills

Customer Success
Service Delivery
Relationship Management
Consultative Selling
Technical Aptitude
Networking
Cybersecurity
Project Management
Data Analysis
Communication
Conflict Resolution
Strategic Planning
Stakeholder Management
Governance
Process Improvement
Task Management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Counseling services
Legal advice
Mental health resources
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Fortinet
Service Relationship Manager
Advanced Support
Customer Success
SaaS
Networking
Cybersecurity
FCP
NSE 4
NSE 5
ITIL Foundation
KPIs
Quarterly Service Reviews
Technical Account Manager
Security Fabric
Governance
Service Delivery
Account Management
Lifecycle Management
Consulting
Stakeholder Engagement
Business Strategy
Customer Advocacy
Performance Reporting
Escalation Management
Process Optimization
Telecommunications
Internetworking
Cloud
Mobile

Report this job