IT & data jobs in Canada

Explore it & data jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 10, 2026

Hiring at a glance

View jobs

Open jobs: 2,699
Employers: 1,419

Advertised starting pay

Average starting payCAD / year: $96,981Across 266 listings
Average starting payCAD / hour: $47.12Across 152 listings
Average starting payUSD / year: $117,745Across 48 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 5%134 listings
Hybrid: 38%1,039 listings
On-site: 56%1,515 listings

Not specified: <1% (11 listings)

Employers hiring include TD (50), J&M Group (40), Amazon (35).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

IT & data jobs in Canada

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Fortinet

Technical Support Engineer

Ottawa, ON, Canada

The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. · Full-time

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Applications open in a new tab.

Job details

Pay: The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually.
Job type: Full-time
Posting language: English
Posted: Jun 26, 2026

Original job description

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case

We Are Looking For:

1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Deep working knowledge of operating systems -- Windows, OSX, Linux
Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
Strong troubleshooting and problem-solving skills
Strong communication skills, both written and verbal.

The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Responsibilities

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case

Qualifications

We Are Looking For:

1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Deep working knowledge of operating systems -- Windows, OSX, Linux
Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
Strong troubleshooting and problem-solving skills
Strong communication skills, both written and verbal.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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More about this job

Responsibilities

Provide direct technical web and telephone support for Fortinet products including FortiMail, FortiVoice, FortiRecorder, and FortiSandbox. Responsibilities include analyzing network configurations, reproducing customer environments in labs, and managing cases until closure.

Requirements

Requires 1-2 years of experience in technical support or system administration within a networking or security company. A degree or diploma in Computer Science, Software Engineering, or a related field is desired.

Skills

Technical Support
System Administration
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
VOIP
Messaging
Troubleshooting
Problem-solving
Windows
OSX
Linux
Packet Trace Analysis
Written Communication
Verbal Communication

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Company match RRSP
Paid Time Off
Flexible leave policies
Paid health days
Equity program
Bonus eligibility

Visa sponsorship

Not detected in the job text

Keywords

Fortinet
FortiMail
FortiVoice
FortiRecorder
FortiSandbox
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
VOIP
Windows
OSX
Linux
Packet Trace
System Administration
Technical Support
Security Fabric
Network Troubleshooting

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