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Added 10 mins ago
AL
Civil Engineer (Geotechnical)
AGAT Laboratories
Calgary, AB
- Full-time
…and rock testing procedures. We are currently seeking a Civil Engineer with a P.Eng. designation, specializing in Geotechnical Engineering, to support our laboratory-based geotechnical…
Added 10 mins ago
C
Senior Specialist Engineer Bridge Design
CN
AB · Edmonton, AB
- Full-time
Assist in development of Junior Design Engineer/Officers/ interns
Added 10 mins ago
CM
Propulsion Engineer
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
Our client is seeking a Propulsion Engineer to support commercial aircraft engine maintenance, repair, and overhaul (MRO) operations, with a primary focus on CFM56 engines. This role is…
Added 10 mins ago
AI
Automation Engineer- CMDB/Asset Management, Python, REST APIs
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Automation Engineer- CMDB/Asset Management, Python, REST APIs
Added 11 mins ago
4th Class Power Engineer
Mondi AG
Hinton, AB
Assist in the development and implementation of operational procedures and best practices.
Added 11 mins ago
Control and Automation Engineer
Hatch
Fredericton, NB
Hatch is currently seeking a highly motivated Instrumentation & Control Engineer to join our team in Fredericton, New Brunswick.
Added 11 mins ago
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Software Engineer
CARFAX
London, ON
- $78,000 to $116,000 CAD / year
- Full-time
Utilizing test driven development and continuous integration methods.
Added 11 mins ago
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Senior Software Engineer
CARFAX
London, ON
- $93,000 to $139,000 CAD / year
- Full-time
Utilizing test driven development and continuous integration methods.
Added 11 mins ago
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Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec
Montreal, QC
- Full-time
Added 11 mins ago
Stationary Engineer
Arauco
Sault Ste. Marie, ON
Responsible for the Heat Plant operation and operating maintenance reporting to the Chief Operating Engineer.
Added 11 mins ago
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Water/Wastewater Engineer
AECOM
Burnaby, BC
- $120,000 to $160,000 CAD / year
- Full-time
As a part of our continued growth, AECOM is actively seeking a creative, highly talented Water/Wastewater Engineer to join our treatment plants team. The candidate for this position will…
Added 25 mins ago
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Train Conductor - Prairie North
CN
Thunder Bay, ON
- Full-time
High School Diploma or General Educational Development (GED)
Added 25 mins ago
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Staff Software Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
We are seeking a Staff Engineer with at least 9 years of experience in distributed systems or data platform development. In this role, you will be a technical leader responsible for…
Added 25 mins ago
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Supervisor Transportation
CN
Vancouver, BC
- Full-time
Attend Front Line Supervisor Development Programs
Added 25 mins ago
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Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
…Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or vertically…
Added 25 mins ago
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SCADA Transmission Engineer
Raise
Burnaby, BC
- Full-time
The SCADA Transmission Engineer to join our clients team and play a key role in delivering complex, multi-discipline capital projects. In this role, your primary focus will be delivering…
Added 25 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 25 mins ago
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Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 25 mins ago
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Site Reliability Engineer
TechDoQuest
Calgary, AB
- Full-time
The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and…
Added 25 mins ago
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Concepteur(trice) mécanique senior / Senior Mechanical Designer
Primero
Montreal, QC
- Full-time
As a Senior Mechanical Designer, you will be responsible for the development of layouts, mechanical detail drawings, 3D models, 2D drawings and general arrangements in accordance with…
Added 25 mins ago
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Technical Business Development Director
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…mentor and influence growing leaders. You will join our venture development team to help our ventures reach the necessary commercial traction to secure their next stage of…
Added 25 mins ago
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Director of Product Strategy and Commercialization
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…mentor and influence growing leaders. You will join our venture development team to help our ventures reach the necessary commercial traction to secure their next stage of…
Added 25 mins ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 25 mins ago
PG
Senior Software Developer
PEER Group
Kitchener, ON
- $105,000 to $155,000 CAD / year
- Full-time
…while expanding your influence across architecture, platform development, and technical leadership. The software you build won't be used once and shelved. You'll contribute to a shared…
Added 25 mins ago
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Engineering Specialist Optics
CMC Electronics
Montreal, QC
- Full-time
The technical specialist engineering class 4 works under the supervisor of an engineer or his delegate. Performs a variety of functions associate with the optical, electrical, electronic,…

Closed listing

Fortinet

Technical Support Specialist

Burnaby, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Fortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consult technical documentation, bulletins and release notes for known problems
Reproduce customer environments using lab equipment and report bugs
Recommend alternative solutions or workarounds
Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
Manage customer communications and expectations until the closure of each case
Provide knowledge transfer to peer engineers

We are Looking for:

4+ years' experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products (especially firewalls and VPN gateways)
Strong troubleshooting and problem-solving skills
Previous experience providing technical support, preferably supporting data networking products and/or security products.
Strong English skills both written and verbal.

Good to Have:

Centralized Configuration Management Tools
SQL syntax & select statement design
VM/Cloud Environments
Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Educational Requirement:

Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company-paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counselling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

This job posting represents an existing vacancy.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About employer

More about this job

Responsibilities

Provide direct technical support for Fortinet's centralized management and SOC solutions via web and telephone. Manage customer cases from initiation to closure while collaborating with internal engineering teams to replicate issues and identify bugs.

Requirements

Requires 4+ years of experience in a technical support role within a networking or security environment. Candidates must possess a strong understanding of TCP/IP, routing protocols, and security products, with a bachelor's degree in a related field being desirable.

Skills

Technical support
Customer service
FortiAnalyzer
FortiManager
TCP/IP
Routing protocols
L2/L3 switches
Firewalls
VPN gateways
Troubleshooting
Problem-solving
SQL
Linux administration
YAML
Network security

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Fortinet
FortiAnalyzer
FortiManager
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
Firewalls
VPN Gateways
Troubleshooting
SQL
Linux
YAML
Cloud Environments
Cybersecurity
Centralized Logging
Configuration Management
Software Development
QA
Customer Support
Networking

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