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Added 13 mins ago
W
Machine Learning Engineer Intern
Workday
Toronto, ON · Vancouver, BC · Canada, BC, Vancouver
- Full-time
As a Machine Learning Engineer Intern, you’ll help develop Workday’s intelligent core by contributing to the scalable AI and ML platforms that power personalized experiences for millions of…
Added 13 mins ago
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Software Development Engineer Intern
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As a Software Development Engineer Intern, you will jump right into building real-world solutions and experience what it's like to be a developer at Workday. You'll work closely with a team…
Added 27 mins ago
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Engineer III
AlumaSafway
Bolton, ON
- Full-time
Provides backup support to senior engineer and engineer manager.
Added 27 mins ago
QI
Machine Learning Engineer, AI Processors (Sr to Staff)
Qualcomm Innovation Center, Inc.
Markham, ON
- Full-time
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential…
Added 27 mins ago
QI
Staff ASIC Verification Engineer, Low Power AI
Qualcomm Innovation Center, Inc.
Markham, ON
- Full-time
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential…
Added 28 mins ago
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Senior Execution Engineer
Enbridge
Regina, SK · Sherwood Park, AB · Calgary, AB
- Full-time
…innovation, and asset reliability. We are seeking a Senior Execution Engineer to join our…
Added 43 mins ago
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Associate, Client Engineering (Mexico City)
Glia
Vancouver, BC
- Full-time
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly…
Added 45 mins ago
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Computer network technician
Xiingo
Mississauga, ON
- From $41 CAD / hour
- Full-time
- On-site
Implement data, software and hardware security procedures
Added 57 mins ago
GO
Engineer-In-Training/Project Engineer
Government of Manitoba
Steinbach, MB
- Full-time
…experience to support your goal of becoming a Professional Engineer. With your current experience as the foundation, your personal development plan will ensure that you get experience…
Added 57 mins ago
TC
Junior Support Engineer
TDSB Community Services
Mississauga, ON
- Full-time
Industry: Information and cultural industries
Added 57 mins ago
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Technical Support Engineer
Motion
Calgary, AB
- Full-time
Under general supervision, the Engineer performs basic engineering calculations, investigations, and tasks as assigned. The Engineer collaborates with other employees to provide follow-up…
Added 1 hour ago
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Engineer MW5/SE4
Fraser Health Authority
Chilliwack, BC
- $37.72 CAD / hour
- Other
We currently have an exciting opportunity for a Casual Engineer MW5/SE4 at Chilliwack General hospital located in Chilliwack, British Columbia.
Added 1 hour ago
GD
Software Test Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
For more information about the expectations related to Engineering roles at each Global Career Framework (GCF) level, see: Responsibility Matrix of ED&T KJEs by GCF Levels (located on ED&T…
Added 1 hour ago
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Engineer III
BrandSafway
Bolton, ON
- Full-time
Provides backup support to senior engineer and engineer manager.
Added 1 hour ago
Senior Software Engineer - Mobile (React Native/iOS/Android)
BitGo
Toronto, ON
BitGo is hiring a Senior Mobile Software Engineer to build the apps our retail users use to manage and move digital assets. You will own features from design through release, with a focus…
Added 1 hour ago
JG
FORWARD DEPLOYEMENT ENGINEER
J&M Group
Canada
- Full-time
Strong knowledge of cloud and modern data platforms, including compute, storage, integration, orchestration, security, networking, monitoring, and cost optimization services.
Added 1 hour ago
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Power Engineer - 3rd Class
BGIS
Peace River, AB
- Full-time
The 3rd Class Power Engineer performs operational work in a central heating and cooling plant or central heating plant and reports to the Maintenance Team Leader - MTL. BGIS functions to…
Added 2 hours ago
Engineer-In-Training/Project Engineer
Department of Transportation and Infrastructure
Steinbach, MB · Brandon, MB · Winnipeg, MB
…experience to support your goal of becoming a Professional Engineer. With your current experience as the foundation, your personal development plan will ensure that you get experience…
Added 2 hours ago
RL
Optical Engineer II
Rocket Lab
Toronto, ON
- Full-time
…interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars,…
Added 3 hours ago
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Senior Specialist Engineer Bridge Design
CN
AB · Edmonton, AB
- Full-time
…(AREMA) guidelines. The position is considered a Professional Engineer technical role and requires self-sufficient competencies in structural engineering principles and mastery of Company…
Added 3 hours ago
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Train Conductor - Prairie North
CN
Thunder Bay, ON
- Full-time
Write and pass safety and rules exams (as per collective agreement, subsequent mandatory Locomotive Engineer qualification to retain seniority and employment)
Added 3 hours ago
A
Staff Software Engineer - Open Source Data Platform (ODP)
Acceldata
Kitchener, ON
- Full-time
We are seeking a Staff Engineer with at least 9 years of experience in distributed systems or data platform development. In this role, you will be a technical leader responsible for…
Added 3 hours ago
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Supervisor Transportation
CN
Vancouver, BC
- Full-time
Share best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
Added 3 hours ago
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Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
…interplanetary exploration and in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and…
Added 3 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive

Closed listing

Fortinet

Technical Support Specialist

Burnaby, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Fortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consult technical documentation, bulletins and release notes for known problems
Reproduce customer environments using lab equipment and report bugs
Recommend alternative solutions or workarounds
Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
Manage customer communications and expectations until the closure of each case
Provide knowledge transfer to peer engineers

We are Looking for:

4+ years' experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products (especially firewalls and VPN gateways)
Strong troubleshooting and problem-solving skills
Previous experience providing technical support, preferably supporting data networking products and/or security products.
Strong English skills both written and verbal.

Good to Have:

Centralized Configuration Management Tools
SQL syntax & select statement design
VM/Cloud Environments
Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Educational Requirement:

Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company-paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counselling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

This job posting represents an existing vacancy.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About employer

More about this job

Responsibilities

Provide direct technical support for Fortinet's centralized management and SOC solutions via web and telephone. Manage customer cases from initiation to closure while collaborating with internal engineering teams to replicate issues and identify bugs.

Requirements

Requires 4+ years of experience in a technical support role within a networking or security environment. Candidates must possess a strong understanding of TCP/IP, routing protocols, and security products, with a bachelor's degree in a related field being desirable.

Skills

Technical support
Customer service
FortiAnalyzer
FortiManager
TCP/IP
Routing protocols
L2/L3 switches
Firewalls
VPN gateways
Troubleshooting
Problem-solving
SQL
Linux administration
YAML
Network security

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Fortinet
FortiAnalyzer
FortiManager
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
Firewalls
VPN Gateways
Troubleshooting
SQL
Linux
YAML
Cloud Environments
Cybersecurity
Centralized Logging
Configuration Management
Software Development
QA
Customer Support
Networking

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