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Added 7 hours ago
M
GRC Specialist
Miovision
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
Added 21 hours ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
For more than 40 years, Intrado has pioneered improvements to the 911 network and call taking solutions, helping to enhance the quality of emergency response in Canada, United States and…
Added 1 day ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
For more than 40 years, Intrado has pioneered improvements to the 911 network and call taking solutions, helping to enhance the quality of emergency response in Canada, United States and…
Added 1 day ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will be responsible for the building, tuning, managing infrastructure, DevOps, Platform site reliability, monitoring, troubleshooting, enhancing, enabling new…
Added 1 day ago
C-
Senior Electrical Designer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
Familiarity with Industry 4.0, Smart Manufacturing, Industrial IoT architectures, and cloud-connected automation solutions.
Added 1 day ago
N
Network Engineer
Nutrien
Calgary, AB
- Full-time
…including backbone, data center, shared services, and Cisco Unified Communications Manager (CUCM) environments, to deliver secure, resilient, and high-performing connectivity across the…
Added 1 day ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a highly motivated and hands-on Data Specialist to support the design, development, and optimization of enterprise-scale healthcare data platforms.…
Added 1 day ago
AI
Software Architect
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…development. You will collaborate with development engineers, the cloud & deployment engineer, and external partners to drive architectural decisions and ensure a robust, scalable, and…
Added 1 day ago
Senior Network Monitoring Engineer
Rogers Communications
Montreal, QC
…design, deployment and operational support of advanced monitoring solutions across wireless and wireline technologies. You will serve as a technical expert in network visibility, device…
Added 1 day ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
…centers. As a member of our team, you will use leading technology solutions and integrated platforms to ensure that our customers and clients can effectively manage their finances and bank…
Added 2 days ago
CI
Lead Engineer, Active Equities, Public Markets Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Lead Software Engineer, Active Equities Technology, you will provide technical leadership in designing, developing, deploying, and supporting technology solutions that enable the Active…
Added 2 days ago
A
Services Senior Staff Project Manager
AVEVA
Calgary, AB
- Full-time
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure,…
Added 2 days ago
CI
Senior Microsoft 365 & Unified Communications Engineer
Compugen Inc
Surrey, BC
- Full-time
Position Overview: Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required.…
Added 2 days ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure…
Added 2 days ago
GS
Network Security Engineer
GlassHouse Systems
Toronto, ON
- Full-time
The Network Security Engineer will support, implement, maintain, and troubleshoot network and security infrastructure across customer, data center, and cloud environments. The engineer will…
Added 2 days ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 2 days ago
M(
[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Support loyalty-triggered communications and journeys by enabling reliable data flows and event signals to Marketing Cloud / Marketing Cloud Next, Journey Builder, and related marketing…
Added 2 days ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 2 days ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 2 days ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, build, test, and maintain reliable full-stack applications. You will use Java and Spring Boot to develop scalable backend…
Added 2 days ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 2 days ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 3 days ago
N
Enterprise Cloud & Platform Engineer
Numeris
Toronto, ON
- Full-time
The Enterprise Cloud & Platform Engineer is responsible for the design, implementation, administration, continuous improvement, security, and operation of enterprise cloud, network,…
Added 3 days ago
GM
2027 Winter Co-op Vehicle Experience Software Developer
General Motors
Markham, ON
- Full-time
GM is developing a breakthrough new system for vehicle software and communications, and you'll be at the heart of it. We design our own hardware, so you'll work closely with hardware teams…
Added 3 days ago
A
Hardware Engineer
Actalent
Ottawa, ON
- $55 to $65 CAD / hour
- Full-time
Interest in working on hardware platforms that support high-speed networking, fiber-optic communications, and cloud or AI computing infrastructure.

Closed listing

Fortinet

Technical Support Specialist

Burnaby, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Fortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consult technical documentation, bulletins and release notes for known problems
Reproduce customer environments using lab equipment and report bugs
Recommend alternative solutions or workarounds
Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
Manage customer communications and expectations until the closure of each case
Provide knowledge transfer to peer engineers

We are Looking for:

4+ years' experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products (especially firewalls and VPN gateways)
Strong troubleshooting and problem-solving skills
Previous experience providing technical support, preferably supporting data networking products and/or security products.
Strong English skills both written and verbal.

Good to Have:

Centralized Configuration Management Tools
SQL syntax & select statement design
VM/Cloud Environments
Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Educational Requirement:

Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company-paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counselling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

This job posting represents an existing vacancy.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About employer

More about this job

Responsibilities

Provide direct technical support for Fortinet's centralized management and SOC solutions via web and telephone. Manage customer cases from initiation to closure while collaborating with internal engineering teams to replicate issues and identify bugs.

Requirements

Requires 4+ years of experience in a technical support role within a networking or security environment. Candidates must possess a strong understanding of TCP/IP, routing protocols, and security products, with a bachelor's degree in a related field being desirable.

Skills

Technical support
Customer service
FortiAnalyzer
FortiManager
TCP/IP
Routing protocols
L2/L3 switches
Firewalls
VPN gateways
Troubleshooting
Problem-solving
SQL
Linux administration
YAML
Network security

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Fortinet
FortiAnalyzer
FortiManager
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
Firewalls
VPN Gateways
Troubleshooting
SQL
Linux
YAML
Cloud Environments
Cybersecurity
Centralized Logging
Configuration Management
Software Development
QA
Customer Support
Networking

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