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Added 9 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 39 mins ago
J
Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…
Added 1 hour ago
KM
Building information modelling (BIM) specialist
Kinetic Management Ltd.
Victoria, BC
- $66,106.7 to $99,160.05 CAD / year
- Full-time
- On-site
Added 2 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 4 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 5 hours ago
B
LEAD SPECIALIST MINING ENGINEER - CORP. DEV.
brh
Montreal, QC
- Full-time
…and asset transformation studies, the role applies practical engineering judgement to convert limited or conceptual technical information into mining scenarios that inform strategic…
Added 6 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 7 hours ago
CI
Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…The manager will build, mentor, and develop a high-performing engineering team including hiring, performance management, career development, succession planning, and employee…
Added 7 hours ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
We are looking for an experienced IT Specialist with strong Kubernetes expertise to manage, support, and optimize containerized applications and infrastructure. The ideal candidate will…
Added 8 hours ago
R
Spécialiste en Ingénierie de données | Data Engineering Specialist
RTX
Longueuil, QC
- Full-time
Added 9 hours ago
NB
Chief Developer in Data Engineering
National Bank of Canada
Montreal, QC
- Full-time
a Chief Developer in Data Engineering within the Data Strategy team in the
Added 10 hours ago
SC
Technical Support & Training Specialist
Savaria Corporation
Surrey, BC
- $65,000 to $85,000 CAD / year
- Temporary
Garaventa Lift is seeking a Technical Support & Training Specialist to provide troubleshooting support and product training for our accessibility and mobility equipment. This role is…
Added 12 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 14 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 14 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 14 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 14 hours ago
PC
Specialist – IT Apps Dev
Parkland Corporation
Calgary, AB
- Full-time
As a Senior Software Developer, you will play a key leadership role in sprint planning, requirements gathering, solution design, prototyping, and full-stack development. You will…
Added 14 hours ago
RR
Product specialist - (information technology) it
Rose Rocket
Toronto, ON
- From $52.87 CAD / hour
- Full-time
- Hybrid
Develop and implement policies and procedures throughout the software development life cycle
Added 14 hours ago
PI
Senior Technical Team Lead - Software Development, R&D
Piicomm Inc.
Plantagenet Station, ON
- Full-time
…their lifecycle. Our services combine operational expertise, software, automation, and technology to simplify complex business requirements and improve service…
Added 14 hours ago
Security Systems Technician - Service Focused
Convergint Technologies Ltd
AB
Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for providing customer…
Added 15 hours ago
B
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
Concord, ON
- Full-time
…boundaries of gaming. If you are a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our…
Added 18 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 18 hours ago
T
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
- Full-time
We are seeking a Tooling & Delivery Enablement specialist as a subject matter expert with a strong bias toward efficiency, automation, and continuous improvement. This role will partner…
Added 19 hours ago
A
GIS Specialist
Arcadis
Vancouver, BC
- Full-time
Arcadis is seeking a GIS Specialist to join our growing team in Vancouver. The successful candidate will provide technical geospatial data support and mapping services to internal and…
Added 19 hours ago
Senior Cyber Security Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Burnaby, BC · Stellarton, NS · Mississauga, ON
…currently have a full time opportunity for a Senior Cyber Security Specialist. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON. Calgary, AB,…

Closed listing

Fortinet

Technical Support Specialist

Burnaby, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Fortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consult technical documentation, bulletins and release notes for known problems
Reproduce customer environments using lab equipment and report bugs
Recommend alternative solutions or workarounds
Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
Manage customer communications and expectations until the closure of each case
Provide knowledge transfer to peer engineers

We are Looking for:

4+ years' experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products (especially firewalls and VPN gateways)
Strong troubleshooting and problem-solving skills
Previous experience providing technical support, preferably supporting data networking products and/or security products.
Strong English skills both written and verbal.

Good to Have:

Centralized Configuration Management Tools
SQL syntax & select statement design
VM/Cloud Environments
Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Educational Requirement:

Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company-paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counselling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

This job posting represents an existing vacancy.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About employer

More about this job

Responsibilities

Provide direct technical support for Fortinet's centralized management and SOC solutions via web and telephone. Manage customer cases from initiation to closure while collaborating with internal engineering teams to replicate issues and identify bugs.

Requirements

Requires 4+ years of experience in a technical support role within a networking or security environment. Candidates must possess a strong understanding of TCP/IP, routing protocols, and security products, with a bachelor's degree in a related field being desirable.

Skills

Technical support
Customer service
FortiAnalyzer
FortiManager
TCP/IP
Routing protocols
L2/L3 switches
Firewalls
VPN gateways
Troubleshooting
Problem-solving
SQL
Linux administration
YAML
Network security

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Fortinet
FortiAnalyzer
FortiManager
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
Firewalls
VPN Gateways
Troubleshooting
SQL
Linux
YAML
Cloud Environments
Cybersecurity
Centralized Logging
Configuration Management
Software Development
QA
Customer Support
Networking

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