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Added 18 mins ago
C/
Senior Complaints & Inquiries Specialist
CIRO / OCRI
Vancouver, BC
- Full-time
Position Title: Senior Complaints & Inquiries Specialist
Added 2 hours ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Working closely with the Service Delivery and Solutions Delivery teams, the IT Support Specialist contributes to major technology projects, system changes, and continuous improvement…
Added 2 hours ago
TT
Air Conditioning & Refrigeration Engineer
Tate Technical Services Limited
Engineer, BC
- Full-time
Successful applicants will benefit from a comprehensive package designed to support both their professional and personal well-being. These benefits include:
Added 2 hours ago
HH
Integrated Care Pathways Coordinator
Headwaters Health Care Centre
Orangeville, ON
- Full-time
…are creating a more connected, equitable, and person-centred system of care by bringing health, human, and social services…
Added 2 hours ago
R
Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
A background in PaaS/SaaS environment practices, including: maintaining SLAs, load-balancing, high availability, operating system patching, networking, and security management/patching
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 2 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 2 hours ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
…systems integration, you influence technological orientations, support teams in their choice of solutions and actively participate in delivering value for the commercial CRM…
Added 3 hours ago
EI
Test Automation Technologist
Ecolab Inc.
Calgary, AB
- Full-time
…supercomputers, and desktop computers is seeking a talented Automation Specialist who will be responsible for designing, developing, and implementing automation solutions to support…
Added 4 hours ago
EC
Business Solutions Specialist
East Coast Credit Union
Antigonish, NS
- Full-time
Respond to member inquiries regarding, but not limited to, research, system capabilities, password resets, online banking, Payment stream limit increases, wire payment processing, and other…
Added 4 hours ago
B
Inventory Analyst
BGIS
Calgary, AB
- Full-time
Monitor and troubleshoot EDI transmissions, inventory system issues, and invoice workflow exceptions; escalate or redirect issues when specialist support is required.
Added 4 hours ago
A
Health, Safety and Environment Specialist
Aliaxis
Clarkson, ON · CA - Clarkson - Plant (EXT)
- Full-time
Support cross- functional teams in the implementation, creation and or modification of site-specific controls, programs and implementation of tools to maximize compliance and performance.…
Added 4 hours ago
IG
Health, Safety and Environment Specialist
IPEX Group
Clarkson, ON · CA - Clarkson - Plant (EXT)
- Full-time
Support cross- functional teams in the implementation, creation and or modification of site-specific controls, programs and implementation of tools to maximize compliance and performance.…
Added 5 hours ago
E
Senior Calibration Technician
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 5 hours ago
A
QA/QC Apecialist
Actalent
Burnaby, BC
- $35 to $45 CAD / hour
- Contract
The QA/QC Specialist oversees supplier and FAA quality activities for mechanical hardware, ensuring that all incoming parts and documentation meet stringent technical and compliance…
Added 5 hours ago
B
Senior Safety and Environmental Specialist
BMT
Ottawa, ON
- $105,000 to $130,000 CAD / year
- Full-time
Job Title: Senior Safety and Environmental Specialist
Added 5 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Other Benefits/Incentives Modern EMR system, administrative support, multidisciplinary team environment, virtual consultation capability, professional development opportunities.
Added 5 hours ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
…fully equipped clinics. Experienced administrative and billing support. Electronic Medical Record (EMR) system. Opportunity for rapid practice growth. Collaborative multidisciplinary…
Added 5 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Other Benefits/Incentives Modern EMR system, administrative support, multidisciplinary team environment, virtual consultation capability, professional development opportunities.
Added 5 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…to the delivery. Babies are stabilized including respiratory support and ventilation prior to collection by the Provincial Infant Transport Team. Management of short term infant medical…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Full-time
Order, interpret, and follow up on diagnostic tests, laboratory results, and specialist referrals.
Added 5 hours ago
UO
Physician, Student Health Services
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Koerner Pavilion (KPAV)
- Full-time
…The staff physician works closely with other primary care and specialist physicians, nurses, and medical office assistants. Collaboration occurs with Health Promotion & Education…
Added 6 hours ago
PE
Technical sales specialist
PSG ENVIRONMENTAL INC.
Delta, BC
- $68,000 to $69,000 CAD / year
- Full-time
- On-site
Read blueprints to determine dimensions of structure or system and material requirements
Added 6 hours ago
A
Part-Time Field Robotics Specialist
AUTOPILOT
Field, BC
- Part-time
- Contract
Autopilot is hiring a Part-Time Field Robotics Specialist (Contract) to support deployments and customer success for our growing automation ecosystem across the country. This is a hands-on,…
Added 6 hours ago
TH
Appliance Sales Specialist Part-Time - 7245 Regina Northwest
The Home Depot Canada
Regina, SK
- Part-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…

Closed listing

Fortinet

Technical Support Specialist

Burnaby, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Fortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

Provide direct technical web and telephone support
Ensure that reported issues are well understood and the needed information is collected
Troubleshooting FortiAnalyzer and FortiManager
Recommend corrective actions based on analysis of collected information
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consult technical documentation, bulletins and release notes for known problems
Reproduce customer environments using lab equipment and report bugs
Recommend alternative solutions or workarounds
Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
Manage customer communications and expectations until the closure of each case
Provide knowledge transfer to peer engineers

We are Looking for:

4+ years' experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products (especially firewalls and VPN gateways)
Strong troubleshooting and problem-solving skills
Previous experience providing technical support, preferably supporting data networking products and/or security products.
Strong English skills both written and verbal.

Good to Have:

Centralized Configuration Management Tools
SQL syntax & select statement design
VM/Cloud Environments
Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Educational Requirement:

Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company-paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counselling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

This job posting represents an existing vacancy.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

About employer

More about this job

Responsibilities

Provide direct technical support for Fortinet's centralized management and SOC solutions via web and telephone. Manage customer cases from initiation to closure while collaborating with internal engineering teams to replicate issues and identify bugs.

Requirements

Requires 4+ years of experience in a technical support role within a networking or security environment. Candidates must possess a strong understanding of TCP/IP, routing protocols, and security products, with a bachelor's degree in a related field being desirable.

Skills

Technical support
Customer service
FortiAnalyzer
FortiManager
TCP/IP
Routing protocols
L2/L3 switches
Firewalls
VPN gateways
Troubleshooting
Problem-solving
SQL
Linux administration
YAML
Network security

Benefits

Medical coverage
Dental coverage
Vision coverage
Health Spending Account
Personal Spending Account
Employee & Family Assistance Plan
Critical illness insurance
Disability insurance
Life insurance
Paid Time Off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Fortinet
FortiAnalyzer
FortiManager
Network Security
TCP/IP
Routing Protocols
L2/L3 Switches
Firewalls
VPN Gateways
Troubleshooting
SQL
Linux
YAML
Cloud Environments
Cybersecurity
Centralized Logging
Configuration Management
Software Development
QA
Customer Support
Networking

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