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Added 16 mins ago
S
Staff Software Engineer
SoTalent
Toronto, ON
- $173,000 to $197,000 CAD / year
- Full-time
A leading financial technology pioneer in Downtown Toronto is looking for a high level Staff Software Engineer to join their growing development studio. This organization operates like a…
Added 1 hour ago
UT
RTL Verification Engineer # 26-23383
US Tech Solutions
Markham, ON
- $80 to $100 USD / hour
- Contract
As a Verification Engineer 5, you will play a key role in defining, developing, and executing advanced verification solutions for complex Display IP and SoC designs.
Added 2 hours ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · North York, ON
- Full-time
Dillon Consulting’s Integrated Mobility Discipline is seeking an experienced engineer who wants to shape market strategy, drive business growth, and mentor the next generation of technical…
Added 6 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Added 6 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
Network & ISP security: engineer and operate DDoS scrubbing/runbooks; authoritative DNSSEC and WAF hygiene for customer-facing properties; coordinate policy distribution with backbone…
Added 9 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 11 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
You don't need to be the engineer building the pipelines, but you do need to understand the technology well enough to govern it. That means designing, specifying, and validating governance…
Added 11 hours ago
S
Software Engineer Intern
symplistic.ai
Woodbridge, ON
- $23 CAD / hour
- Internship
As an AI Engineer Co-op at Symplistic.ai, you will work directly with our engineering team to design, develop, test, and deploy enterprise AI applications and AI agents.
Added 12 hours ago
Methods Manager / Engineering Manager
Aecon
Hamilton, ON
Added 13 hours ago
MC
AI Platform Engineer (35577)
Myticas Consulting
Toronto, ON
- Contract
Added 15 hours ago
X
Tech Lead - Fullstack
Xsolla
Canada
- Full-time
We are looking for a Senior Software Engineer (Full-Stack) who is architecturally strong, quality-driven, and highly collaborative to join our Engineering team. The best candidate will be…
Added 15 hours ago
TA
Senior Machine Learning Engineer (GCP)
Tiger Analytics
Canada
- Full-time
Tiger Analytics is looking for a skilled and innovative Machine Learning Engineer with hands-on experience in Google Cloud Platform (GCP) and Vertex AI to design, build, and deploy scalable…
Added 18 hours ago
TC
Production Support Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Added 19 hours ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
We are looking for a Mainframe Quality Engineer to ensure the quality, accuracy, and resilience of mainframe-based retail banking and investment applications. You will design and execute…
Added 20 hours ago
E
Electrical Engineer
Eneon-ES
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…industries. We are a tight-knit team of seasoned professionals who engineer, integrate, and operate premium BESS solutions across North…
Added 20 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 21 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
The Controls Systems Engineer will support the design, implementation, and commissioning of control systems for various projects and support the development and release of new products.
Added 21 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 21 hours ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…American Communications Service Providers (CSPs) on how to engineer and monetize their optical networks for AI training and inference traffic. Working with the customer, Sales and Sales…
Added 1 day ago
GV
Software Engineer
Great Value Hiring
Canada
- Contract
Added 1 day ago
AS
Cloud DevOps Engineer
Alquemy Search & Consulting
Vancouver, BC
- Full-time
We are seeking a Cloud DevOps Engineer to join the Health Team. This role will focus on provisioning and maintaining Azure infrastructure, supporting Kubernetes-based applications, and…
Added 1 day ago
LG
Server Engineer - Unannounced Project
Lightfox Games
Vancouver, BC
- Full-time
Lightfox Games is seeking a talented and enthusiastic Server Engineer to join our Vancouver based team to work on an unannounced mobile game for a world-class IP and Publisher. This role is…
Added 1 day ago
ST
Senior Electrical Engineer
Saltworks Technologies
Richmond, BC
- $100,000 to $130,000 CAD / year
- Full-time
We have an exciting opportunity for a Senior Electrical Engineer/Technologist to join our multi-disciplinary team. You will lead electrical design for our complex and highly specialized…
Added 1 day ago
ST
Controls and Automation Engineer
Saltworks Technologies
Richmond, BC
- $90,000 to $120,000 CAD / year
- Full-time
We have an exciting opportunity for a Controls & Automation Engineer (SCADA Team) to join our multi-disciplinary team. Our Controls & Automation team provides engineering design expertise…
Added 1 day ago
ST
Intermediate Electrical Engineer
Saltworks Technologies
Richmond, BC
- $80,000 to $100,000 CAD / year
- Full-time
We have an exciting opportunity for an Intermediate Electrical Engineer/Technologist to join our multi-disciplinary team. You will support electrical design for our complex and highly…

Fortinet

Technical Support Specialist- FortiSASE

Burnaby, BC, Canada

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. · Full-time

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Job details

Pay: The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

As a Technical Support Engineer, you will:

Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Deep understanding of TCP/IP, routing protocols, L2/L3 switches
Strong understanding of BGP, Hub-and-Spoke technology, SDWAN
Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
Strong troubleshooting and problem-solving skills
Previous call center experience, preferably supporting data networking products and/or security products is desirable
Strong communication skills, both written and verbal

Educational Requirement:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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More about this job

Responsibilities

You will troubleshoot FortiSASE products, analyze customer system configurations, and provide corrective recommendations. Additionally, you will manage technical cases, lead customer meetings, and provide education to resolve networking or product knowledge gaps.

Requirements

Candidates should have 3+ years of experience in technical support or system administration within a networking or security environment. A bachelor's degree in Computer Science or a related field is preferred, along with deep knowledge of operating systems, networking protocols, and security technologies.

Skills

Technical support
FortiSASE
Troubleshooting
Operating systems
TCP/IP
Routing protocols
L2/L3 switches
BGP
SDWAN
Authentication protocols
LDAP
SAML
RADIUS
OAuth
Firewalls
VPN

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Personal spending account
Employee & family assistance plan
Critical illness insurance
Disability insurance
Life insurance
Paid time off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

FortiSASE
Fortinet
Technical Support
Cybersecurity
Networking
Windows
OSX
Linux
TCP/IP
Routing
BGP
SDWAN
LDAP
SAML
RADIUS
OAuth
Firewall
IDS/IPS
VPN
Virus scanning
Computer Science
Software Engineering
Security Fabric
Cloud
Mobile
Data networking

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