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Added 11 mins ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
…and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients worldwide, our employees…
Added 41 mins ago
KG
Manager, TMF and Earthworks Area
Kinross Gold Corporation
Red Lake, ON
- Full-time
Review designs, drawings, work packages, changes, and technical queries; coordinate constructability, geotechnical, quality, regulatory, and Engineer of Record matters.
Added 1 hour ago
CE
Network Engineer
Capgemini Engineering
Mississauga, ON
- Full-time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 2 hours ago
WT
Python & Database Engineer
Wissen Technology
Montreal, QC
- Full-time
We are seeking a Python & Database Engineer with 3–5 years of experience in developing scalable applications, building data pipelines, and optimizing database solutions. The ideal candidate…
Added 2 hours ago
MS
Junior Software Engineer, Emergency Call Handling
Motorola Solutions
Ottawa, ON · Gatineau, QC
- Full-time
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We…
Added 2 hours ago
DT
Onsite Field Services Technician, Sudbury - Polycom
DXC Technology
ON · CAN ON Home based (CSC Location)
- Full-time
…innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential…
Added 2 hours ago
MS
Junior Software Engineer, Emergency Call Handling
Motorola Solutions
Gatineau, QC
- Full-time
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We…
Added 3 hours ago
AC
MEP Field Specialist
Accenture Construct
Toronto, ON
- Full-time
Accenture Construct is Accenture's global capital projects business.
Added 3 hours ago
MS
Software Developer II
Motorola Solutions
Vancouver, BC
- Full-time
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We…
Added 3 hours ago
BQ
QNX Quality Manager
BlackBerry QNX
Ottawa, ON
- Full-time
…and safety and cybersecurity teams to ensure compliance with global standards, drive continuous improvement initiatives, and help shape the future of our integrated Quality Management…
Added 3 hours ago
B
QNX Quality Manager
BlackBerry
Ottawa, ON
- Full-time
…and safety and cybersecurity teams to ensure compliance with global standards, drive continuous improvement initiatives, and help shape the future of our integrated Quality Management…
Added 3 hours ago
RG
Senior D365 F&O Platform Developer
R2 Global
Toronto, ON
- Full-time
We are seeking a Senior Platform Engineer to take ownership of the technical delivery lifecycle of D365 F&O within a large, global organisation.
Added 3 hours ago
Senior Power Systems Architect
Bell
Toronto, ON
Hardware, Vendor and Security Compliance: Evaluate traditional power infrastructure hardware (such as rectifiers, DC plants, and battery/generator systems) and manage vendor roadmaps to…
Added 3 hours ago
'
Cloud Network Engineer
''
Florenceville-Bristol, NB
- Full-time
- Other
Reporting to the Manager of Network Services, the Network Engineer is responsible for supporting, operating, and evolving enterprise network infrastructure across on-prem and cloud…
Added 4 hours ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 4 hours ago
JS
Lead Systems Engineer
Jonas Software
Markham, ON · Toronto, ON · Canada - Markham - Ontario
- Full-time
CORA Group is seeking a passionate, forward-thinking Lead Systems Engineer who thrives on solving complex technical challenges, embracing emerging technologies, and building innovative…
Added 4 hours ago
Senior Lead Systems Engineer
Braze
Toronto, ON
…work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our…
Added 4 hours ago
AC
Principal Presales Solutions Architect
Adastra Corporation
Markham, ON
- Full-time
Design solutions end to end - cloud foundations, applications and integration, data, analytics and AI, security and governance - and lead platform selection on honest trade-offs rather than…
Added 5 hours ago
TC
AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 13 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Added 16 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital…
Added 18 hours ago
JC
Associate IT Operations Engineer
Johnson Controls
Nisku, AB
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 1 day ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 2 days ago
A
Software Development Engineer (Chip Product Security)
AMD
Markham, ON
- $125,440 to $188,160 USD / year
- Full-time
As a key member of our Business Enterprise Applications team with focus within our IT Global Operations & Supply Chain team, you will use your expert software engineering skills to develop…
Added 2 days ago
V
Security Engineer
Varicent
Toronto, ON
- Full-time
The Security Engineer is a fully qualified, career-level engineer who independently owns defined security workstreams across operations and engineering. You will own the day-to-day health…

Fortinet

Technical Support Specialist- FortiSASE

Burnaby, BC, Canada

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. · Full-time

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Job details

Pay: The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

As a Technical Support Engineer, you will:

Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Deep understanding of TCP/IP, routing protocols, L2/L3 switches
Strong understanding of BGP, Hub-and-Spoke technology, SDWAN
Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
Strong troubleshooting and problem-solving skills
Previous call center experience, preferably supporting data networking products and/or security products is desirable
Strong communication skills, both written and verbal

Educational Requirement:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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More about this job

Responsibilities

You will troubleshoot FortiSASE products, analyze customer system configurations, and provide corrective recommendations. Additionally, you will manage technical cases, lead customer meetings, and provide education to resolve networking or product knowledge gaps.

Requirements

Candidates should have 3+ years of experience in technical support or system administration within a networking or security environment. A bachelor's degree in Computer Science or a related field is preferred, along with deep knowledge of operating systems, networking protocols, and security technologies.

Skills

Technical support
FortiSASE
Troubleshooting
Operating systems
TCP/IP
Routing protocols
L2/L3 switches
BGP
SDWAN
Authentication protocols
LDAP
SAML
RADIUS
OAuth
Firewalls
VPN

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Personal spending account
Employee & family assistance plan
Critical illness insurance
Disability insurance
Life insurance
Paid time off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

FortiSASE
Fortinet
Technical Support
Cybersecurity
Networking
Windows
OSX
Linux
TCP/IP
Routing
BGP
SDWAN
LDAP
SAML
RADIUS
OAuth
Firewall
IDS/IPS
VPN
Virus scanning
Computer Science
Software Engineering
Security Fabric
Cloud
Mobile
Data networking

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