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Added 1 hour ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Added 1 hour ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 1 hour ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Bachelor's or Master's degree in Mechanical Engineering, Materials Science, Packaging Engineering, or a related technical field.
Added 1 hour ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
Network & ISP security: engineer and operate DDoS scrubbing/runbooks; authoritative DNSSEC and WAF hygiene for customer-facing properties; coordinate policy distribution with backbone…
Added 4 hours ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role suits a strong hands-on engineer who is equally comfortable on the front end and the back end, and who can take part in solution design as well as delivery. You will translate…
Added 4 hours ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
This role suits a strong hands-on engineer who is equally comfortable on the front end and the back end, and who can take part in solution design as well as delivery. You will translate…
Added 5 hours ago
PG
Software Engineer
Prince George Truck & Equipment
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
Prince George Truck & Equipment is seeking a talented and motivated Software Engineer to join our dynamic team. As a key player in our organization, you will be responsible for developing…
Added 6 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
You don't need to be the engineer building the pipelines, but you do need to understand the technology well enough to govern it. That means designing, specifying, and validating governance…
Added 6 hours ago
Career Education and Co-op Program Coordinator, College of Engineering
University of Saskatchewan
Saskatoon, SK
A bachelor’s degree in engineering or a related field.
Added 6 hours ago
AG
Ingénieur mécanique lead – Fiabilité et opérations (Industrie hydroélectrique) / Lead Mechanical Engineer - Fleet Reliability and Operations (Hydroelectric industry)
Alstom Grid
Brossard, QC
- Full-time
We are seeking a Mechanical Engineer with 5–10 years of experience in the design of turbines or alternators for hydroelectric power plants. This is an in-office position based at our…
Added 6 hours ago
S
Software Engineer Intern
symplistic.ai
Woodbridge, ON
- $23 CAD / hour
- Internship
As an AI Engineer Co-op at Symplistic.ai, you will work directly with our engineering team to design, develop, test, and deploy enterprise AI applications and AI agents.
Added 6 hours ago
JC
Associate IT Operations Engineer
Johnson Controls
Nisku, AB
- Full-time
…advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society…
Added 8 hours ago
MC
Senior Embedded Software Firmware Engineer (35835)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Embedded Software/Firmware Engineer to develop and test next-generation firmware for advanced embedded optical systems. This is a one-year contract based in Ottawa,…
Added 8 hours ago
MC
Staff Embedded Software Firmware Engineer (35836)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Staff Embedded Software/Firmware Engineer to design, develop, and test mission-critical firmware components for advanced embedded optical systems. This is a one-year…
Added 8 hours ago
MC
Principal Embedded Software Firmware Engineer (35837)
Myticas Consulting
Ottawa, ON
- Contract
Principal Embedded Software/Firmware Engineer
Added 8 hours ago
MC
AI Platform Engineer (35577)
Myticas Consulting
Toronto, ON
- Contract
Degree in Computer Science, Engineering, or a related field.
Added 8 hours ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience
Added 8 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
Post-secondary degree/diploma in Computer Science, Data Analytics, Mathematics, Statistics, Business or a related field, or equivalent education and experience.
Added 14 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 15 hours ago
E
Electrical Engineer
Eneon-ES
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…industries. We are a tight-knit team of seasoned professionals who engineer, integrate, and operate premium BESS solutions across North…
Added 15 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 16 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
The Controls Systems Engineer will support the design, implementation, and commissioning of control systems for various projects and support the development and release of new products.
Added 16 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 17 hours ago
SE
Experienced FEA/CFD Simulation & Design Engineer
STL Engineering
Ottawa, ON
- Full-time
Join the Future of Engineering: FEA/CFD Simulation & Design Engineer Wanted at STL Engineering!

Fortinet

Technical Support Specialist- FortiSASE

Burnaby, BC, Canada

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. · Full-time

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Job details

Pay: The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

As a Technical Support Engineer, you will:

Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Deep understanding of TCP/IP, routing protocols, L2/L3 switches
Strong understanding of BGP, Hub-and-Spoke technology, SDWAN
Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
Strong troubleshooting and problem-solving skills
Previous call center experience, preferably supporting data networking products and/or security products is desirable
Strong communication skills, both written and verbal

Educational Requirement:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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More about this job

Responsibilities

You will troubleshoot FortiSASE products, analyze customer system configurations, and provide corrective recommendations. Additionally, you will manage technical cases, lead customer meetings, and provide education to resolve networking or product knowledge gaps.

Requirements

Candidates should have 3+ years of experience in technical support or system administration within a networking or security environment. A bachelor's degree in Computer Science or a related field is preferred, along with deep knowledge of operating systems, networking protocols, and security technologies.

Skills

Technical support
FortiSASE
Troubleshooting
Operating systems
TCP/IP
Routing protocols
L2/L3 switches
BGP
SDWAN
Authentication protocols
LDAP
SAML
RADIUS
OAuth
Firewalls
VPN

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Personal spending account
Employee & family assistance plan
Critical illness insurance
Disability insurance
Life insurance
Paid time off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

FortiSASE
Fortinet
Technical Support
Cybersecurity
Networking
Windows
OSX
Linux
TCP/IP
Routing
BGP
SDWAN
LDAP
SAML
RADIUS
OAuth
Firewall
IDS/IPS
VPN
Virus scanning
Computer Science
Software Engineering
Security Fabric
Cloud
Mobile
Data networking

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