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Added 2 hours ago
UO
Heating Plant Operator II
University of Alberta
Edmonton, AB
- Full-time
Works with the Chief Steam Engineer and Shift Engineer to ensure the plant is operated and maintained in compliance with provincial codes, regulations and University of Alberta policies and…
Added 3 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
…seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the…
Added 3 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 3 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
Network & ISP security: engineer and operate DDoS scrubbing/runbooks; authoritative DNSSEC and WAF hygiene for customer-facing properties; coordinate policy distribution with backbone…
Added 3 hours ago
SH
Heating Plant Controls
Sisler High School
Winnipeg, MB
- Full-time
Minimum Class 4 Power Engineer Certificate is considered an asset
Added 3 hours ago
AG
Service Engineer- NAVCOM
AMIT GPS & NAVIGATION LLP
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Added 4 hours ago
S
Senior Electrical Engineer
Sedgman
Montreal, QC
- Full-time
Must have 15 years relevant experience as an electrical engineer, with HV, MV and LV power transmission and distribution systems
Added 7 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
We help organizations unlock the value of their data by building modern, cloud-native platforms that power analytics, AI, and machine learning. Our work spans the modern data stack -…
Added 7 hours ago
HS
Head Caretaker - St. Michael’s School (Pincher Creek)
Holy Spirit Catholic School Division
Pincher, AB
- Full-time
ABSA Class 5 Power Engineer (above or equivalent);
Added 7 hours ago
HS
Casual Caretakers - St. Michael's School (Pincher Creek)
Holy Spirit Catholic School Division
Pincher, AB
- Full-time
ABSA Class 5 Power Engineer or above will be considered an asset;
Added 7 hours ago
AG
Ingénieur mécanique lead – Fiabilité et opérations (Industrie hydroélectrique) / Lead Mechanical Engineer - Fleet Reliability and Operations (Hydroelectric industry)
Alstom Grid
Brossard, QC
- Full-time
We are seeking a Mechanical Engineer with 5–10 years of experience in the design of turbines or alternators for hydroelectric power plants. This is an in-office position based at our…
Added 8 hours ago
Methods Manager / Engineering Manager
Aecon
Hamilton, ON
…nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global…
Added 9 hours ago
MC
Principal Embedded Software Firmware Engineer (35837)
Myticas Consulting
Ottawa, ON
- Contract
Principal Embedded Software/Firmware Engineer
Added 9 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
Microsoft certifications such as Fabric Analytics Engineer Associate or Power BI Data Analyst Associate.
Added 11 hours ago
X
Tech Lead - Fullstack
Xsolla
Canada
- Full-time
We are looking for a Senior Software Engineer (Full-Stack) who is architecturally strong, quality-driven, and highly collaborative to join our Engineering team. The best candidate will be…
Added 17 hours ago
N
Mechanical Engineer
Noratel
Mississauga, ON
- Full-time
We are looking for a hands-on mechanical engineer who wants to see their designs move from concept to production and make a real impact across manufacturing operations in Canada, the United…
Added 23 hours ago
LG
Server Engineer - Unannounced Project
Lightfox Games
Vancouver, BC
- Full-time
Lightfox Games is seeking a talented and enthusiastic Server Engineer to join our Vancouver based team to work on an unannounced mobile game for a world-class IP and Publisher. This role is…
Added 1 day ago
ST
Senior Electrical Engineer
Saltworks Technologies
Richmond, BC
- $100,000 to $130,000 CAD / year
- Full-time
We have an exciting opportunity for a Senior Electrical Engineer/Technologist to join our multi-disciplinary team. You will lead electrical design for our complex and highly specialized…
Added 1 day ago
ST
Intermediate Electrical Engineer
Saltworks Technologies
Richmond, BC
- $80,000 to $100,000 CAD / year
- Full-time
We have an exciting opportunity for an Intermediate Electrical Engineer/Technologist to join our multi-disciplinary team. You will support electrical design for our complex and highly…
Added 1 day ago
FI
UAV & Robotics Technician
FulcrumAir Inc
AB · Calgary, Alberta
- Full-time
Strong mechanical aptitude with the ability to use a variety of hand and power tools
Added 1 day ago
KC
Senior Geotechnical Engineer - Hydropower
Klohn Crippen Berger
Vancouver, BC
- Full-time
Our Klohn Crippen Berger (KCB) office in Vancouver, B.C is looking for a Senior Geotechnical Engineer to join our Power and Transportation Group. This role will participate in design for…
Added 1 day ago
A
Firmware Engineer
Actalent
Richmond, BC
- $40 to $65 CAD / hour
- Full-time
This Firmware Engineer role focuses on developing firmware and connectivity software for advanced electronic and mechatronic products in the marine industry. You will contribute to the full…
Added 1 day ago
A
Ingénieur ÉLectrique
Actalent
Montreal, QC
- $67 to $92 CAD / hour
- Contract
Job Title: Electrical Design Engineer Hydropower
Added 1 day ago
AI
Junior Structural Engineer
Acuren Inspection, Inc.
Dartmouth, NS
- Full-time
Acuren Group is recruiting an Engineer in Training (EIT) to join our Structural Engineering team. Acuren is one of North America's largest providers of integrated inspection, testing, and…
Added 1 day ago
AM
ASIC Verification Engineer, AI Networking IP
Advanced Micro Devices, Inc
Ottawa, ON
- Full-time
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…

Fortinet

Technical Support Specialist- FortiSASE

Burnaby, BC, Canada

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. · Full-time

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Job details

Pay: The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually.
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

As a Technical Support Engineer, you will:

Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Deep understanding of TCP/IP, routing protocols, L2/L3 switches
Strong understanding of BGP, Hub-and-Spoke technology, SDWAN
Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
Strong troubleshooting and problem-solving skills
Previous call center experience, preferably supporting data networking products and/or security products is desirable
Strong communication skills, both written and verbal

Educational Requirement:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $90,000 - $110,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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More about this job

Responsibilities

You will troubleshoot FortiSASE products, analyze customer system configurations, and provide corrective recommendations. Additionally, you will manage technical cases, lead customer meetings, and provide education to resolve networking or product knowledge gaps.

Requirements

Candidates should have 3+ years of experience in technical support or system administration within a networking or security environment. A bachelor's degree in Computer Science or a related field is preferred, along with deep knowledge of operating systems, networking protocols, and security technologies.

Skills

Technical support
FortiSASE
Troubleshooting
Operating systems
TCP/IP
Routing protocols
L2/L3 switches
BGP
SDWAN
Authentication protocols
LDAP
SAML
RADIUS
OAuth
Firewalls
VPN

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Personal spending account
Employee & family assistance plan
Critical illness insurance
Disability insurance
Life insurance
Paid time off
Flexible leave policies
Paid health days
Equity program

Visa sponsorship

Not detected in the job text

Keywords

FortiSASE
Fortinet
Technical Support
Cybersecurity
Networking
Windows
OSX
Linux
TCP/IP
Routing
BGP
SDWAN
LDAP
SAML
RADIUS
OAuth
Firewall
IDS/IPS
VPN
Virus scanning
Computer Science
Software Engineering
Security Fabric
Cloud
Mobile
Data networking

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