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GD
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- $58,000 to $66,000 CAD / year
- Full-time
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Added 11 mins ago
MF
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A
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TC
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AC
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PV
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RS
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FC
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MU
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RR
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Royal Residence
Kamloops, BC
- From $37 CAD / hour
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BJ
Payroll administrator
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- From $70,000 CAD / year
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ES
Network system administrator
EXPERTISA SYSTÈMES INTÉGRÉS INC.
Victoriaville, QC
- From $36 CAD / hour
- Full-time
- Contract
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Added 5 hours ago
GA
Office administrator
G.Duncan Auto Body Ltd
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- $30 to $33 CAD / hour
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TS
Network system administrator
T&T Supermarket
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- From $80,000 CAD / year
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TI
Human resources administrator
Traveltical Inc.
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FortisAlberta

Customer Service Representative

Airdrie, AB, Canada

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Job details

Apply by: Oct 31, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 31, 2026
TITLE: Customer Service Representative (U26-197)
DEPARTMENT: Customer Service
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 10

FortisAlberta is looking for 10 customer-focused Customer Service Representatives to help deliver a positive experience to customers across Alberta.

In this role, you will respond to customer inquiries through phone, email, and WebChat, help resolve service issues, and provide timely information during outages and emergency situations.

If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to put your customer service skills to work!

Job Description:
• Respond to and resolve customer inquiries received through phone, email, WebChat, and other communication channels.
• Safely and effectively support customers during power outages and emergency situations.
• Identify customer needs, resolve concerns, and escalate complex issues when additional support is required.
• Create work orders and accurately document customer interactions and service requests.
• Collaborate with Dispatch and the FortisAlberta Control Centre to provide customers with timely information about planned and unplanned outages.
• Monitor incoming trouble calls and ensure appropriate customer follow-up is completed.
• Maintain accurate customer, outage, and service information within internal systems.
• Review meter information and support appropriate service actions, including reconnection requests.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in special projects and provide additional Customer Care support as required.

Qualifications:
• High school diploma.
• Strong customer service and communication skills with the ability to listen, understand customer needs, and provide clear information.
• Ability to remain organized and make sound decisions in a busy, fast-paced customer service environment.
• Strong attention to detail and ability to accurately enter and maintain customer information.
• Ability to work independently while effectively collaborating with team members and internal stakeholders.
• Strong problem-solving skills with the ability to follow established processes and resolve customer requests.
• Proficiency with Microsoft Office applications.
• Previous customer service experience and exposure to SAP systems are considered assets.

Important:
• Permanent, part-time role.
• Based out of our Airdrie location.
• Hybrid position, with ability to work some days from home.
• All successful candidates will be subject to an education verification, criminal background check and must provide references.
• The Customer Care Centre operates 24 hours a day, seven days a week, and schedules will vary. Saturdays and Sundays may be regular scheduled workdays.
• Must be available for six weeks of full-time training, Monday through Friday from 8:00 a.m. to 3:30 p.m., and be available to work between 15 and 40 hours per week following training.
• Additional testing may be required.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Customer Service Representative will respond to customer inquiries via phone, email, and WebChat while providing timely information during power outages and emergencies. They are also responsible for creating work orders, documenting interactions, and collaborating with internal teams to ensure a positive customer experience.

Requirements

Candidates must possess a high school diploma and demonstrate strong communication and problem-solving skills. Proficiency in Microsoft Office is required, and previous customer service experience or familiarity with SAP systems is considered an asset.

Skills

Customer service
Communication skills
Problem-solving
Active listening
Attention to detail
Microsoft Office
SAP
Data entry
Conflict resolution
Time management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Electricity Distribution
Outage Management
Emergency Response
Work Orders
SAP
Microsoft Office
WebChat
Communication
Data Documentation
Dispatch
Control Centre
Meter Information
Customer Care
Hybrid Work
Airdrie
Alberta
Utilities

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