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Added 24 mins ago
AT
Corporate sales representative
Arcane Technologies
Québec, QC
- $60,000 to $80,000 CAD / year
- Full-time
- On-site
Added 28 mins ago
WI
Actuarial Intern
Wawanesa Insurance
Winnipeg, MB
- Other
…salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered starts at $26.53/hour and varies based on the number of…
Added 28 mins ago
T
Senior Project Controller - Scheduling
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
…or a related discipline, plus minimum 8 year of progressive experience leading schedule development, performance monitoring, and schedule governance for large, complex capital projects or…
Added 28 mins ago
FS
Inside Sales Representative
Friendly Senior Living
Medicine Hat, AB
- Full-time
Research and generate new Customer leads and contacts
Added 28 mins ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Kamloops, BC · Prince George, BC · Williams Lake, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 28 mins ago
Machine Operator - CTRW
BROE Group and it's managed affiliates
Prince Albert, SK
Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil & Gas industries
Added 43 mins ago
B
Senior Bilingual Contracting Representative
BMO
Toronto, ON · YNG
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 43 mins ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Gatineau, QC
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 43 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Charlottetown, PE
- Part-time
Customer Service Representative: Process purchases at our checkout and help customers leave excited about what’s in the box!
Added 48 mins ago
MD
Automobile sales representative - retail
Mazda de Boucherville
Boucherville, QC
- From $35 CAD / hour
- Full-time
- On-site
Added 58 mins ago
IH
Senior Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- Full-time
Extensive experience in database related software development;
Added 58 mins ago
IH
Platform Database RUN Engineer
InVita Healthcare Technologies
ON · Ontario, Canada
- Full-time
Extensive experience in database related software development;
Added 58 mins ago
PF
E-Commerce Lead
Pierre Fabre Laboratories
Brossard, QC · Canada - Brossard
- Full-time
Experience with PDP optimization and hero SKU visibility
Added 58 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
At Manulife, we are transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant People Services solutions for colleagues…
Added 58 mins ago
M
Manager / Senior Manager, AI Model Risk Governance, Standards & Enablement
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
Added 58 mins ago
M
AVP, Corporate Development
Manulife
Toronto, ON
- Full-time
12+ years of relevant experience, including investment banking, corporate development, accounting, and other functions that involve financial modeling.
Added 58 mins ago
M
Senior Solution Architect
Manulife
Toronto, ON
- Full-time
Proven experience as a Solution Architect with strong exposure to digital transformation.
Added 58 mins ago
M
Winter Co-op 2027 - Business Technology
Manulife
Toronto, ON
- Full-time
As a Business Technology Co-op, you’ll gain hands-on experience at the intersection of business and technology, supporting initiatives that drive digital transformation and operational…
Added 58 mins ago
HI
Client Care Representative - Auto Associate
HUB International
Duncan, BC
- Full-time
…solutions, hit performance targets, and deliver an exceptional customer experience. This is a results-focused role ideal for someone with a competitive edge and a passion for personal…
Added 58 mins ago
HI
Client Care Representative - Personal Insurance Associate
HUB International
Duncan, BC
- Full-time
…impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is…
Added 58 mins ago
HS
CA Tooth Counter Representative
Henry Schein
Delta, BC · Vancouver, BC
- Full-time
As a point of contact with Henry Schein’s internal, the Tooth Counter Representative position positively represents the business and maintains the highest levels of customer service and…
Added 1 hour ago
GP
Customer Service Representative
Genuine Parts Company
Vaughan, ON · UAPINC
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 1 hour ago
IP
Direct Sales Representative
Intercity Packers Meat & Seafood
AB · Intercity Packers Edmonton-Alberta-ICP
- Full-time
As a result of our expanding sales strategy, Intercity Packers is looking for a Full Time Direct Sales Representative located in Edmonton, Alberta. Reporting to the Director of Sales, the…
Added 1 hour ago
AC
Member Services Representative- St. Georges Branch
Assiniboine Credit Union
Alexander, MB · St. Georges, MB
- Part-time
Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU.…
Added 1 hour ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…

FortisAlberta

Customer Service Representative

Airdrie, AB, Canada

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Job details

Apply by: Oct 31, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 31, 2026
TITLE: Customer Service Representative (U26-197)
DEPARTMENT: Customer Service
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 10

FortisAlberta is looking for 10 customer-focused Customer Service Representatives to help deliver a positive experience to customers across Alberta.

In this role, you will respond to customer inquiries through phone, email, and WebChat, help resolve service issues, and provide timely information during outages and emergency situations.

If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to put your customer service skills to work!

Job Description:
• Respond to and resolve customer inquiries received through phone, email, WebChat, and other communication channels.
• Safely and effectively support customers during power outages and emergency situations.
• Identify customer needs, resolve concerns, and escalate complex issues when additional support is required.
• Create work orders and accurately document customer interactions and service requests.
• Collaborate with Dispatch and the FortisAlberta Control Centre to provide customers with timely information about planned and unplanned outages.
• Monitor incoming trouble calls and ensure appropriate customer follow-up is completed.
• Maintain accurate customer, outage, and service information within internal systems.
• Review meter information and support appropriate service actions, including reconnection requests.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in special projects and provide additional Customer Care support as required.

Qualifications:
• High school diploma.
• Strong customer service and communication skills with the ability to listen, understand customer needs, and provide clear information.
• Ability to remain organized and make sound decisions in a busy, fast-paced customer service environment.
• Strong attention to detail and ability to accurately enter and maintain customer information.
• Ability to work independently while effectively collaborating with team members and internal stakeholders.
• Strong problem-solving skills with the ability to follow established processes and resolve customer requests.
• Proficiency with Microsoft Office applications.
• Previous customer service experience and exposure to SAP systems are considered assets.

Important:
• Permanent, part-time role.
• Based out of our Airdrie location.
• Hybrid position, with ability to work some days from home.
• All successful candidates will be subject to an education verification, criminal background check and must provide references.
• The Customer Care Centre operates 24 hours a day, seven days a week, and schedules will vary. Saturdays and Sundays may be regular scheduled workdays.
• Must be available for six weeks of full-time training, Monday through Friday from 8:00 a.m. to 3:30 p.m., and be available to work between 15 and 40 hours per week following training.
• Additional testing may be required.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Customer Service Representative will respond to customer inquiries via phone, email, and WebChat while providing timely information during power outages and emergencies. They are also responsible for creating work orders, documenting interactions, and collaborating with internal teams to ensure a positive customer experience.

Requirements

Candidates must possess a high school diploma and demonstrate strong communication and problem-solving skills. Proficiency in Microsoft Office is required, and previous customer service experience or familiarity with SAP systems is considered an asset.

Skills

Customer service
Communication skills
Problem-solving
Active listening
Attention to detail
Microsoft Office
SAP
Data entry
Conflict resolution
Time management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Electricity Distribution
Outage Management
Emergency Response
Work Orders
SAP
Microsoft Office
WebChat
Communication
Data Documentation
Dispatch
Control Centre
Meter Information
Customer Care
Hybrid Work
Airdrie
Alberta
Utilities

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