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Added 8 mins ago
HC
Nurse Practitioner – Sexual Health Clinics (Contractor)
Health Careers Canada
Toronto, ON
- Full-time
Opportunities for development and promotions within a large organization
Added 8 mins ago
HC
Registered Nurse
Health Careers Canada
Niagara-on-the-Lake, ON
- Full-time
…the resident, family/caregiver, and health care team in the development, implementation and evaluation of the residents’ plan of care, as well as provides leadership and mentorship to Nurse…
Added 8 mins ago
HC
Registered Nurse
Health Careers Canada
Mississauga, ON
- Temporary
Reporting to the Director, Professional Practice and working closely alongside the Manager, Professional Practice, the Clinical Educator – Extern Program & Nursing Workforce Development…
Added 8 mins ago
HC
Nurse Practitioner – Sexual Health Clinics (Contractor)
Health Careers Canada
Toronto, ON
- Contract
Opportunities for development and promotions within a large organization
Added 9 mins ago
S
Senior Software Developer
Seequent
Quebec, QC · Canada Quebec QC Office
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Developer, Subsurface Information Management, is responsible for the end-to-end design, development, and release of…
Added 39 mins ago
DB
Part Time Bridal Sales
David's Bridal
London, ON
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 39 mins ago
UA
Plant Manager
Umbilical Advanced
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…transformation programme, the business is seeking an experienced Plant Manager to lead the overall manufacturing operation, drive operational performance and develop a high-performing…
Added 54 mins ago
SC
assistant store manager, Charlottetown, PEI
Starbucks Coffee Company
Charlottetown, PE · Stratford, PE
- $52,600 to $63,050 CAD / year
- Full-time
Learning and development programs to fuel your career
Added 54 mins ago
EG
Event Operations Manager, Toronto
Encore Global
Toronto, ON
- Full-time
…customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This…
Added 1 hour ago
NA
FRCE SAP ISSM IT CYBERSECURITY SPECIALIST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will serve as a Lead Cyber Security Program Manager in the Command Operations Department, Information Systems Division, Cyber Security Branch of FLTREADCEN EAST.
Added 1 hour ago
W
Co-op Student, Accounting Services
WorkSafeBC
Richmond, BC
- Full-time
On Day 1 in this role, you will get a chance to meet your manager and get acquainted with your team. You will spend time setting up administrative and technological essentials, and…
Added 1 hour ago
W
Co-op Student, Divisional Planning, Coordination and Support Services
WorkSafeBC
Richmond, BC
- Full-time
On Day 1 in this role, you will get a chance to meet your manager and get acquainted with your team. You will spend time setting up administrative and technological essentials, and…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 1 hour ago
YU
Technician - Mechatronics
York University
Toronto, ON
- Full-time
Under the general direction of the Manager, and in conjunction with the department's faculty members, the Technician-Mechatronics is responsible for providing technical support for assigned…
Added 1 hour ago
CU
Manager, International Student Recruitment & Partnerships
Capilano University
North Vancouver, BC
- Full-time
Reporting to the Director, Student Recruitment, the Manager, International Student Recruitment & Partnerships provides leadership and operational oversight for Capilano University’s…
Added 1 hour ago
CU
Residence Life Facilitator
Capilano University
Squamish, BC
- Full-time
Assists the Manager, Student Housing Services, in the development and review of policies related to the operation of housing and residence life.
Added 1 hour ago
T
Wealth Operations Automation Intern / Co-Op (Winter 2027)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
NC
Operational Training Specialist – Vancouver ACC (2-Year Term)
NAV CANADA
Vancouver, BC
- Full-time
Under the direction of the Manager, ATS Learning Course Delivery (MACD), the Operational Training Specialist (OTS) is accountable for developing, implementing, maintaining and/or supporting…
Added 1 hour ago
Supervisor
Lookout Housing and Health Society
Vancouver, BC
The Supervisor reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Three Hills, AB
- Part-time
As a Registered Nurse, you will report to the Site Manager at the Three Hills Health Centre, you will work in a fast-paced environment in Acute Care, Emergency and Labour & Delivery. This…
Added 1 hour ago
PG
Business Development manager (Canada)
POIZON Global
Canada
- Full-time
Minimum of 5 years experience in an Account Management or Business Development role, with more than 3 years of experience in the e-commerce industry
Added 1 hour ago
AH
Assistant Head Nurse - Clinical Resource Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…care sites. Under the direction of the director and acute care manager, the CRN works in concert with the Clinical Nurse Educators (CNE), charge nurses and/or other AHN to support staff in…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
Grande Prairie, AB
- Full-time
…therapy assistant functioning at full scope, and with continuous development. We would love the opportunity to speak with you to share the opportunities and discuss your areas of interest.…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Arthur Child Comprehensive Cancer Centre (AC). Reporting to the Manager of Hematology, the successful RN will provide acute medical care within the specialty program of Hematology,…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…pay, and unlimited opportunities for growth and professional development in acute care. As an Emergency Department RN, you will report to the ED Manager in a fast-paced environment that…

FortisAlberta

Supervisor IT Client Services

Airdrie, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

DESCRIPTION:

Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients. Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
Microsoft 365
Windows 11
SAP
Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
Endpoint Security and Antivirus SolutionsNetwork technologies
Voice, UC, and IP Telephony Technologies
Tanium
Experience leading/supervising technical teams is required.
ITIL V3 Foundations Certification is an asset
Certification in one or more of the following would be an asset:
Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
Industry specific customer service training / courses
Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

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More about this job

Responsibilities

Supervise the Service Desk and Deskside Services teams, managing daily operations, staffing, escalations, service queues, and customer-focused service delivery. Improve IT service processes and reporting, oversee end-user technology assets and lifecycle activities, and provide operational leadership and technical guidance to internal clients and projects.

Requirements

Requires a post-secondary degree or diploma in Computer Science or a related discipline, or equivalent education and experience, plus at least seven years of enterprise IT support and service delivery experience. Requires experience leading or supervising technical teams and extensive knowledge of Microsoft platforms, endpoint management, identity services, enterprise IT systems, and IT service management; ITIL certification and utility-sector experience are assets.

Skills

IT Service Desk Operations
Deskside Support
Team Leadership
IT Service Management
Customer Service
Incident and Request Management
Escalation Management
Knowledge Management
Service Level Management
Asset and Inventory Management
Procurement
Endpoint Management
Microsoft 365
Windows 11
Microsoft Intune
Active Directory and Entra ID

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows 11
SAP
Microsoft Intune
Endpoint Management
Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange
Exchange Online
Endpoint Security
Antivirus Solutions
Network Technologies
Unified Communications
IP Telephony
Tanium
ITIL
IT Service Management
Service Desk
Deskside Support
Incident Management
Service Requests
Problem Management
Change Management
Asset Lifecycle Management
Procurement
Knowledge Management
Service Level Objectives
Enterprise IT Support
Regulated Environment
Electrical Utilities

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