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Added 7 mins ago
NT
Corporate Controller
Novarc Technologies Inc.
Burnaby, BC
- $170,000 to $190,000 CAD / year
- Full-time
FP&A Integration: Partner closely with the FP&A Manager on high-level financial modeling, variance analysis, and long-range planning.
Added 7 mins ago
S
Operator
Sterigenics
ON · Ontario, Canada
- Full-time
Reporting to the Process Supervisor or Manager Operations, the Operator is responsible for monitoring the system which includes observing pressure, temperature and relative humidity…
Added 7 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Added 7 mins ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…animal facility staff working in these facilities, budget, operations, resource allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their…
Added 7 mins ago
JH
Operations/Housekeeping Manager Hotel
JRoss Hospitality Recruiters
Huntsville, ON
- $65,000 to $75,000 CAD / year
- Full-time
Our client is seeking an experienced Operations/Housekeeping Manager to join a well-established branded hotel in Huntsville, Ontario. Working closely with the General Manager, this hands-on…
Added 7 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 7 mins ago
MS
Manager, Procurement Finance
ML6 Search + Talent Advisory
Mississauga, ON
- Full-time
Our client, a leading North American residential homebuilder, is seeking a Manager, Procurement Finance & Analytics to join their team in the Greater Toronto Area. Reporting to the Senior…
Added 8 mins ago
DU
Agricultural Technician
Dalhousie University
Truro, NS
- Full-time
…solutions for healthy, sustainable societies. Reporting to the Operations Manager and the Programs and Finance Manager, and under the day to day direction of the Ruminant Coordinator, the…
Added 8 mins ago
SR
Quality Assurance Manager
Skyline Recruitment Ltd
Toronto, ON
- $100,000 to $160,000 CAD / year
- Full-time
Skyline Recruitment is partnering with an established construction contractor to recruit a Quality Assurance & Control Manager for a major building project in Toronto.
Added 8 mins ago
CM
Fund Administration Manager
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…distribution program, which is essential to year-end and ongoing operations. This includes coordinating fund distributions, ensuring accuracy and compliance, managing timelines, and…
Added 8 mins ago
M
Program Manager
Mindlance
Toronto, ON
- $65 to $70 CAD / hour
- Contract
We are seeking an experienced e-Discovery Program Manager to lead enterprise eDiscovery initiatives in a regulated environment. The ideal candidate will have expertise in eDiscovery…
Added 8 mins ago
M
eDiscovery Program manager
Mindlance
Toronto, ON
- $50 to $63 CAD / hour
- Contract
5+ years in eDiscovery, legal operations, audit, compliance, or risk management support roles
Added 8 mins ago
A
RevOps Specialist | Spécialiste, Opérations des revenus
Alvéole
Montreal, QC
- Full-time
…making things work better. You’ll work closely with our RevOps Manager and GTM Engineer, with plenty of room to improve processes, automate repetitive work, and help us build smarter…
Added 8 mins ago
A
Sales Operations Specialist | Spécialiste des opérations commerciales
Alvéole
Montreal, QC
- Full-time
…making things work better. You’ll work closely with our RevOps Manager and GTM Engineer, with plenty of room to improve processes, automate repetitive work, and help us build smarter…
Added 8 mins ago
PC
Digital Assurance & Transparency Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…internal systems. We focus on the design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology…
Added 8 mins ago
VB
Senior Corporate Auditor
Vaco by Highspring
Richmond, BC
- $95,000 to $120,000 CAD / year
- Full-time
Reporting to the Manager, Internal Audit, and Senior Manager, Internal Audit, the Senior Corporate Auditor will independently plan, execute, and oversee value-added audits and special…
Added 8 mins ago
OM
Gestionnaire, Croissance
Omnicom Media
Montreal, QC
- Full-time
Baccalauréat ou diplôme en marketing, gestion de projets ou opérations.
Added 8 mins ago
CO
Bylaw Enforcement Manager
City of Surrey
Surrey, BC
- $108,999 to $128,234 CAD / year
- Full-time
Reporting to the Enforcement Operations Manager, the Bylaw Enforcement Manager leads a dedicated team of Bylaw professionals who provide a diverse range of support, information, and…
Added 8 mins ago
CS
Warehouse Manager
CQ Search Group Ltd.
Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
Our client in Calgary a global food and beverage manufacturer is seeking to hire a Warehouse Manager.
Added 8 mins ago
DU
Pre-Clerkship Curriculum Coordinator
Dalhousie University
Halifax, NS
- Full-time
…next stage of their medical education. Reporting to the DMNS Operations Manager, the Pre-Clerkship Curriculum Coordinator supports the delivery of the Med 1 curriculum, student assessments,…
Added 8 mins ago
SI
Program Manager
Symtech Innovations Ltd.
NS · Nova Scotia, Canada
- Full-time
Program Manager, Converged Emerging Technologies (CET) Atlantic Canada (New Brunswick & Nova Scotia Primary | Newfoundland & Labrador & PEI Secondary). Symtech Innovations is seeking a…
Added 8 mins ago
E
Seasonal Bartender (Part-Time) - Eataly Sherway Gardens
Eataly
Toronto, ON
- $17.95 CAD / hour
- Part-time
- Contract
…experience for all guests. Functionally reports to the Restaurant…
Added 9 mins ago
Technical Program Manager
Robinhood
Toronto, ON
…challenges. We partner closely with design, customer experience, and operations teams to bring ambitious work to life. The team is still shaping how it plans, executes, launches, and uses…
Added 9 mins ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Estevan, SK
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 9 mins ago
E-Commerce Manager
Sporting Life Group
Richmond Hill, ON
The E Commerce Manager oversees all in-store E Commerce operations, ensuring efficient handling, care, storage, and distribution of E Commerce goods. This role drives service standards,…

FortisAlberta

Supervisor IT Client Services

Airdrie, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

DESCRIPTION:

Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients. Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
Microsoft 365
Windows 11
SAP
Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
Endpoint Security and Antivirus SolutionsNetwork technologies
Voice, UC, and IP Telephony Technologies
Tanium
Experience leading/supervising technical teams is required.
ITIL V3 Foundations Certification is an asset
Certification in one or more of the following would be an asset:
Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
Industry specific customer service training / courses
Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

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More about this job

Responsibilities

Supervise the Service Desk and Deskside Services teams, managing daily operations, staffing, escalations, service queues, and customer-focused service delivery. Improve IT service processes and reporting, oversee end-user technology assets and lifecycle activities, and provide operational leadership and technical guidance to internal clients and projects.

Requirements

Requires a post-secondary degree or diploma in Computer Science or a related discipline, or equivalent education and experience, plus at least seven years of enterprise IT support and service delivery experience. Requires experience leading or supervising technical teams and extensive knowledge of Microsoft platforms, endpoint management, identity services, enterprise IT systems, and IT service management; ITIL certification and utility-sector experience are assets.

Skills

IT Service Desk Operations
Deskside Support
Team Leadership
IT Service Management
Customer Service
Incident and Request Management
Escalation Management
Knowledge Management
Service Level Management
Asset and Inventory Management
Procurement
Endpoint Management
Microsoft 365
Windows 11
Microsoft Intune
Active Directory and Entra ID

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows 11
SAP
Microsoft Intune
Endpoint Management
Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange
Exchange Online
Endpoint Security
Antivirus Solutions
Network Technologies
Unified Communications
IP Telephony
Tanium
ITIL
IT Service Management
Service Desk
Deskside Support
Incident Management
Service Requests
Problem Management
Change Management
Asset Lifecycle Management
Procurement
Knowledge Management
Service Level Objectives
Enterprise IT Support
Regulated Environment
Electrical Utilities

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