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Added 1 hour ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Excellent opportunity for an experienced (5+ years) Accounts Payable Administrator to join a global organization, located in Bolton. This is an on-site position. You will report to the…
Added 1 hour ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the QHSE Director and HSE Manager, this full-time, temporary contract position will provide maternity leave coverage for up to 18 months. The role will be based out of our Red…
Added 4 hours ago
YU
Learning Technology Systems Administrator
York University
Toronto, ON
- Full-time
…including course setup, permissions, enrolments, assessments, reporting, integrations, testing, upgrades, troubleshooting, and user support. Experience working with data management,…
Added 4 hours ago
YU
Undergraduate Program Administrator
York University
Toronto, ON
- Contract
…that have an impact on the world.The Undergraduate Program Administrator role is responsible for supporting the undergraduate program, is the primary contact for undergraduate program…
Added 4 hours ago
CU
Manager, International Student Recruitment & Partnerships
Capilano University
North Vancouver, BC
- Full-time
Reporting to the Director, Student Recruitment, the Manager, International Student Recruitment & Partnerships provides leadership and operational oversight for Capilano University’s…
Added 4 hours ago
SL
property administrator
Skyline Living
Nanaimo, BC
- Full-time
Added 6 hours ago
F
Supervisor IT Client Services
FortisAlberta
Airdrie, AB
- Full-time
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Added 7 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Excellent opportunity for an experienced (5+ years) Accounts Payable Administrator to join a global organization, located in Bolton. This is an on-site position. You will report to the…
Added 7 hours ago
QW
Administrator
Q Wealth Partners
Toronto, ON
- Full-time
We’re in search of an enthusiastic person with a positive attitude to join our Wealth Management team as an Account Administrator/Client Service Representative.
Added 8 hours ago
AS
Contracts Administrator
ATCO Structures
Cookstown, ON
- Full-time
We are seeking a Contracts Administrator to join our dynamic, supportive, and mighty team. Reporting to the Contracts Manager, Contracts Administrator is responsible for the coordination…
Added 8 hours ago
CO
Fleet Asset Coordinator
County of Simcoe
Midhurst, ON
- Full-time
Added 9 hours ago
R
Power Platform Administrator & Governance Lead
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Power Platform Administrator & Governance Lead on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to…
Added 10 hours ago
F
Senior Property Administrator
Fitzrovia
Toronto, ON
- Full-time
Reporting to the Property/Asset Management leadership team, the Senior Property Administrator will provide tenant ledger, rent roll, and lease administration support across the assigned…
Added 10 hours ago
AI
Warranty Administrator - Northland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Prince George, BC
- $41,000 to $47,000 CAD / year
- Full-time
In this position, the Service Warranty Administrator is responsible for managing and overseeing warranty claims, processing them in a timely and accurate manner, and ensuring that…
Added 10 hours ago
AI
Warranty Administrator - Northland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Spruce Grove, AB
- $40,000 to $65,000 CAD / year
- Full-time
In this position, the Service Warranty Administrator is responsible for managing and overseeing warranty claims, processing them in a timely and accurate manner, and ensuring that…
Added 10 hours ago
BH
Manager, Mortgage Administration
BC Housing
Burnaby, BC
- Full-time
Reporting to the Director, Lending Services, the Manager, Mortgage Administration, is responsible for overseeing the mortgage administration services function for BC Housing’s mortgage…
Added 10 hours ago
UO
Senior Advanced Research Computing Systems Administrator
University of Victoria
Victoria, BC
- Internship
Reporting to the Manager and Architect of Advanced Research Computing Infrastructure, the Senior Advanced Research Computing Systems Administrator works as part of a team to design, build,…
Added 11 hours ago
PA
Full-Time Casual Floater Front Desk Administrator (Performance Auto Group - GTA)
Performance Auto Group
Brampton, ON
- Full-time
Performance Auto Group is currently seeking a Full-Time 6 Month Contract Casual Floater Front Desk Administrator to join our GTA Head Office. The successful candidate will be primarily…
Added 11 hours ago
BA
COMMERCIAL/FLEET ADMINISTRATOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the General Sales Manager.
Added 11 hours ago
BA
SALES ADMINISTRATOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the General Sales Manager.
Added 11 hours ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Fengate is seeking a Senior Financial Analyst to join the Infrastructure Funds finance team. Reporting to the Senior Manager, Finance, Infrastructure Funds the individual will be…
Added 11 hours ago
FA
Financial Analyst, Financial Planning & Analysis (Future Opportunities)
Fengate Asset Management
Oakville, ON
- Full-time
Infrastructure: This role will support fund operations, investor and internal reporting, financial analysis, tax, treasury and liquidity management, and compliance of Fengate’s…
Added 12 hours ago
DC
Campus Administrator and Financial Aid Officer
Discovery Community College
Langford, BC
- Full-time
Discovery Community College (DCC) is seeking an organized, service-focused Campus Administrator and Financial Aid Officer to support campus operations and help students navigate the…
Added 12 hours ago
RP
Accounts Payable Administrator
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
We are seeking a high-volume, task-oriented Accounts Payable Administrator to join the growing finance team of a rapidly expanding EPC firm based in Calgary. Supporting a company…
Added 12 hours ago
TS
26-68 Senior Accountant (18 months)
Technical Safety BC
Vancouver, BC
- Full-time
The Senior Accountant is accountable to the Controller for providing the Leadership team with timely financial reporting, expert advice and assistance with monitoring, forecasting, and…

FortisAlberta

Supervisor IT Client Services

Airdrie, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

DESCRIPTION:

Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients. Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
Microsoft 365
Windows 11
SAP
Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
Endpoint Security and Antivirus SolutionsNetwork technologies
Voice, UC, and IP Telephony Technologies
Tanium
Experience leading/supervising technical teams is required.
ITIL V3 Foundations Certification is an asset
Certification in one or more of the following would be an asset:
Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
Industry specific customer service training / courses
Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

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More about this job

Responsibilities

Supervise the Service Desk and Deskside Services teams, managing daily operations, staffing, escalations, service queues, and customer-focused service delivery. Improve IT service processes and reporting, oversee end-user technology assets and lifecycle activities, and provide operational leadership and technical guidance to internal clients and projects.

Requirements

Requires a post-secondary degree or diploma in Computer Science or a related discipline, or equivalent education and experience, plus at least seven years of enterprise IT support and service delivery experience. Requires experience leading or supervising technical teams and extensive knowledge of Microsoft platforms, endpoint management, identity services, enterprise IT systems, and IT service management; ITIL certification and utility-sector experience are assets.

Skills

IT Service Desk Operations
Deskside Support
Team Leadership
IT Service Management
Customer Service
Incident and Request Management
Escalation Management
Knowledge Management
Service Level Management
Asset and Inventory Management
Procurement
Endpoint Management
Microsoft 365
Windows 11
Microsoft Intune
Active Directory and Entra ID

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows 11
SAP
Microsoft Intune
Endpoint Management
Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange
Exchange Online
Endpoint Security
Antivirus Solutions
Network Technologies
Unified Communications
IP Telephony
Tanium
ITIL
IT Service Management
Service Desk
Deskside Support
Incident Management
Service Requests
Problem Management
Change Management
Asset Lifecycle Management
Procurement
Knowledge Management
Service Level Objectives
Enterprise IT Support
Regulated Environment
Electrical Utilities

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