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Added 8 mins ago
Senior Technical Project Manager
MultiTech
Toronto, ON
Working knowledge of hardware development and management (board revisions, prototypes, long-lead components, test and certification) and software development and management (releases,…
Added 8 mins ago
Project Manager
WesTower Communications Ltd.
Spruce Grove, AB
Lead project meetings and provide regular status updates.
Added 8 mins ago
Health and Safety Manager
Stella-Jones
Candiac, QC
…while providing coaching and mentorship to the OHS advisory team and operational leaders. The incumbent ensures compliance with regulatory requirements and corporate policies by serving as…
Added 10 mins ago
J
Civil Engineer - Design and Project Management, Urban Infrastructure, Greater Montreal Area
JobsMedia.io
Montreal, QC
- Full-time
…projects, is seeking an experienced civil engineer to join its team. The client's name will be disclosed to shortlisted…
Added 10 mins ago
TC
Product Manager
Tata Consultancy Services
Mississauga, ON
- Full-time
Extensive experience applying Software Development Life Cycle (SDLC) practices.
Added 10 mins ago
SS
Regional Sales Manager
SSAB Swedish Steel Ltd
Saint-Constant, QC · St Constant, QC
- Full-time
Prospect new business through research, lead lists and from contacts made at trade shows; and drives the implementation of Value Added Service offerings and advanced Steel Competence…
Added 10 mins ago
KB
Fulltime Receiver
Kent Building Supplies
Amherst, NS
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 10 mins ago
UO
Incubation Program Officer
University of Manitoba
Winnipeg, MB
- $56,966 to $80,280.2 CAD / year
- Full-time
Lead the design, implementation, evaluation, and continuous improvement of founder development programs, including identifying emerging entrepreneur needs, recommending strategic program…
Added 10 mins ago
GR
Residential Estimator
Goldbeck Recruiting
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
The company is seeking a motivated and detail-oriented Residential Estimator / Sales professional to join its team. Reporting to senior leadership, this individual will play an integral…
Added 10 mins ago
C–
Sales Development Representative
Carrières/Careers – Creaform
Ottawa, ON · Kanata, ON
- $60,000 to $90,000 CAD / year
- Full-time
1 to 2 years of experience in sales development, lead generation, business development, or inside sales
Added 10 mins ago
DI
Native IOS/Android Developer Lead
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking highly skilled Native IOS Developer Lead or Native Android Developer Lead to join our dynamic team, supporting one of our major banking clients.
Added 10 mins ago
LC
Product Owner (Contract)
Libro Credit Union
London, ON
- Full-time
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people,…
Added 10 mins ago
R
Sales Manager
RestoSuite
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a motivated and results-driven Sales Manager to join our team in the Greater Toronto Area. This role is ideal for someone who enjoys building relationships, identifying…
Added 11 mins ago
C
Senior Java Backend Developer
Cosqube
Montreal, QC
- Contract
Lead and mentor a team of software engineers through coaching, feedback, and performance evaluations.
Added 11 mins ago
WR
Junior Business Development Representative (Logistics)
Wealthy Recruiting
Montreal, QC
- Full-time
…defined by an energetic, collaborative workplace culture where team members are supported with hands-on training, cutting-edge technology, and clear pathways for long-term career…
Added 22 mins ago
JI
Fulltime Receiver
J.D. Irving, Limited
Amherst, NS
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 22 mins ago
CO
Staff Software Engineer
Capital One
Toronto, ON
- Full-time
Work as part of a dynamic team throughout the Software Development Life Cycle
Added 22 mins ago
CC
Customer Support Team Lead
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
The Team Lead, Technical Solutions and Support is a player/coach role providing frontline leadership within Circle's Technical Solutions and Support team while remaining an active, hands-on…
Added 22 mins ago
Americas Marketing Coordinator
Sophos
Vancouver, BC
…Coordinator to join our world-class Americas Regional Marketing team. Sophos has a strong culture, commitment to excellence, and promotes from within. Reporting to the Manager, Americas…
Added 22 mins ago
Senior Firmware Developer
Algo Communication Products Ltd.
Burnaby, BC
Algo is looking for a highly motivated Embedded Firmware Developer to work with our growing development team in Burnaby, B.C. Working with other talented developers, you will help develop…
Added 22 mins ago
MS
Technical Product Manager
Motorola Solutions
Vancouver, BC
- Full-time
Our software engineering team builds high-impact enterprise video management software, media streaming architectures, and AI analytics platforms for Avigilon at Motorola Solutions. We are…
Added 24 mins ago
C
Sr. Consultant, Application Development
CIBC
Toronto, ON
- Full-time
You will join the Enterprise Technology team, supporting the Enterprise Anti-Money Laundering (EAML) Technology group, where you will lead the design of data and application solutions that…
Added 24 mins ago
NM
Manager, I.S. (NCF)
Nissan Motor Corporation
Mississauga, ON
- Full-time
…infrastructure and application initiatives. The manager will lead internal teams and external partners to drive operational excellence, innovation, and alignment with enterprise standards.…
Added 37 mins ago
GT
Consultant, Site Reliability Engineering
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $72 CAD / hour
- Contract
As a member of the client's Application Reliability Engineering Platform team, the Consultant, Site Reliability Engineering will play a key role in Digital and Client Experience Technology…
Added 37 mins ago
Y
Client Success Specialist - SaaS Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $60,000 CAD / year
- Full-time
…rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide…

FortisAlberta

Supervisor IT Client Services

Airdrie, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

DESCRIPTION:

Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients. Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
Microsoft 365
Windows 11
SAP
Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
Endpoint Security and Antivirus SolutionsNetwork technologies
Voice, UC, and IP Telephony Technologies
Tanium
Experience leading/supervising technical teams is required.
ITIL V3 Foundations Certification is an asset
Certification in one or more of the following would be an asset:
Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
Industry specific customer service training / courses
Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

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More about this job

Responsibilities

Supervise the Service Desk and Deskside Services teams, managing daily operations, staffing, escalations, service queues, and customer-focused service delivery. Improve IT service processes and reporting, oversee end-user technology assets and lifecycle activities, and provide operational leadership and technical guidance to internal clients and projects.

Requirements

Requires a post-secondary degree or diploma in Computer Science or a related discipline, or equivalent education and experience, plus at least seven years of enterprise IT support and service delivery experience. Requires experience leading or supervising technical teams and extensive knowledge of Microsoft platforms, endpoint management, identity services, enterprise IT systems, and IT service management; ITIL certification and utility-sector experience are assets.

Skills

IT Service Desk Operations
Deskside Support
Team Leadership
IT Service Management
Customer Service
Incident and Request Management
Escalation Management
Knowledge Management
Service Level Management
Asset and Inventory Management
Procurement
Endpoint Management
Microsoft 365
Windows 11
Microsoft Intune
Active Directory and Entra ID

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows 11
SAP
Microsoft Intune
Endpoint Management
Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange
Exchange Online
Endpoint Security
Antivirus Solutions
Network Technologies
Unified Communications
IP Telephony
Tanium
ITIL
IT Service Management
Service Desk
Deskside Support
Incident Management
Service Requests
Problem Management
Change Management
Asset Lifecycle Management
Procurement
Knowledge Management
Service Level Objectives
Enterprise IT Support
Regulated Environment
Electrical Utilities

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