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Added 10 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 22 mins ago
PC
Spécialiste, comptes payables / Accounts Payable Specialist
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking an Accounts Payable Specialist, based out of our Canadian headquarters in Laval, QC. We are looking for someone who is curious,…
Added 22 mins ago
BV
Sales And Marketing Specialist
Blue Valley Cabinets CA
Burnaby, BC
- Full-time
Blue Valley Cabinets CA is looking for a motivated Sales and Marketing Specialist to help generate new business, manage customer relationships, and support our sales and digital marketing…
Added 22 mins ago
G
Cybersecurity Specialist- Research and Scientist
Galent
Toronto, ON
- Contract
Strong hands-on software development skills, particularly Python, Java, Node, Go, C/C++ with experience in additional modern programming languages.
Added 35 mins ago
Simulation Specialist - Power Systems
Ametek, Inc.
Winnipeg, MB
The Simulation Specialist/Engineer at RTDS Technologies Inc. will join the Simulation & Model Development team and will be responsible for the development, validation, and support of…
Added 35 mins ago
QE Portfolio Specialist
Scotiabank
Toronto, ON
Develop and maintain strong relationships with the Application, Data Development teams and Business Lines
Added 35 mins ago
T
Senior UT System Engineering Specialist
Telesat
Ottawa, Ontario
- Full-time
Telesat is seeking a highly experienced Senior UT System Engineering Specialist to provide technical leadership for User Terminal systems engineering activities supporting secure…
Added 54 mins ago
TG
Post-Trade Onboarding & Operations Specialist (Contract)
TMX Group
Toronto, ON
- $70 to $75 CAD / hour
- Full-time
…determines whether a customer stays or leaves. The Business Development / Client Onboarding Specialist is, therefore, a vital part of the Business Development & Strategic Client Engagement…
Added 54 mins ago
TI
CyberSecurity Specialist
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
Strong hands-on software development skills, particularly Python, Java, Node, Go, C/C++ with experience in additional modern programming languages.
Added 54 mins ago
Project Manager, Digital Media
AutoTrader.ca
Toronto, ON
…the execution of branded content campaigns from design to the development. The Project Manager, Digital media will manage the production and delivery of the branded content elements and…
Added 54 mins ago
Jr. Desktop Engineering Specialist (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for a Jr. Desktop Engineering Specialist student who is passionate about building, supporting, and modernizing desktop and endpoint environments that enable employees to work…
Added 1 hour ago
PA
Training Specialist
Porter Airlines Inc.
Toronto, ON
- Full-time
…supports the Techncial Operations trainng program through course development and improvement, training related manuals/documentation and LMS administrative…
Added 1 hour ago
ME
BIM Coordinator - MECT
Mass. Electric Construction Co.
Toronto, ON
- Full-time
As a BIM Specialist at Kiewit, you will play a pivotal role in our project workflows by serving as the expert in design technology tools. Your responsibilities will encompass complex…
Added 1 hour ago
B&
Database Administrator
Butterfield & Robinson
Toronto, ON
- Full-time
As our only database specialist, the Database Administrator is the main point of contact for database management and data related application support. Alongside responsibility for servers,…
Added 1 hour ago
Cultural Wellness Worker
Musqueam Indian Band
Vancouver, BC
An understanding of the First Nations Health Authority system, including health care authorities, specialist referral systems, primary care clinics, insurance coverage, etc.
Added 1 hour ago
M
Solutions Architect
Medavie
Moncton, NB · NB · NL · NS · ON · PE · MBC NB Head Office Moncton
- Full-time
…experience. While not expected to be the deepest technical specialist in every domain, the architect must possess sufficient breadth, judgment, and leadership to design integrated…
Added 1 hour ago
Document Controls Specialist - Construction
Kiewit
Oakville, ON · Toronto, ON
As the Document Control Specialist, you will manage and lead the document control team for a major transportation infrastructure project. You will be responsible for establishing document…
Added 1 hour ago
C
ADAS Performance Specialist
Collabera
Windsor, ON
- $40 to $41 CAD / hour
- Contract
We are looking for an ADAS Performance Specialist to support the development and validation of Advanced Driver Assistance Systems (ADAS). This role focuses on vehicle performance,…
Added 1 hour ago
B
Sustainability Specialist
BGIS
Markham, ON
- Full-time
The Sustainability Specialist is responsible for providing reporting and consultative support encompassing BOMA / Fitwel / LEED / WELL facilitation, waste and organics diversion, occupant…
Added 1 hour ago
RG
Sales Training Specialist
RB Global Inc.
Burnaby, BC
- $75,000 to $80,000 CAD / year
- Full-time
…as required to evolve the effectiveness of the onboarding, development and continuous enablement of our sales and sales support…
Added 1 hour ago
Sr Networking and Infrastructure Specialist
Alstom
Toronto, ON
Good understanding of software development pipeline concepts
Added 2 hours ago
Senior Specialist, Systems Engineering
L3Harris Technologies
Ottawa, ON
Working as part of a dynamic multi-disciplinary team including software, hardware, and systems engineering, the candidate will be responsible for delivery of internal communication systems…
Added 2 hours ago
I
Technical Implementation Specialist II (HL7/DICOM/SQL)
Intelerad
Canada
- Full-time
…for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US)…
Added 2 hours ago
Y
Talent Acquisition and Development Specialist
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
…full-cycle recruiting while also supporting and scaling learning and development initiatives across the organization. You will recruit top talent while helping ensure new hires and existing…
Added 2 hours ago
Endpoint Management Specialist
Westerkirk
Calgary, AB
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of…

FortisAlberta

Supervisor IT Client Services

Airdrie, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

DESCRIPTION:

Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients. Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
Microsoft 365
Windows 11
SAP
Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
Endpoint Security and Antivirus SolutionsNetwork technologies
Voice, UC, and IP Telephony Technologies
Tanium
Experience leading/supervising technical teams is required.
ITIL V3 Foundations Certification is an asset
Certification in one or more of the following would be an asset:
Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
Industry specific customer service training / courses
Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

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More about this job

Responsibilities

Supervise the Service Desk and Deskside Services teams, managing daily operations, staffing, escalations, service queues, and customer-focused service delivery. Improve IT service processes and reporting, oversee end-user technology assets and lifecycle activities, and provide operational leadership and technical guidance to internal clients and projects.

Requirements

Requires a post-secondary degree or diploma in Computer Science or a related discipline, or equivalent education and experience, plus at least seven years of enterprise IT support and service delivery experience. Requires experience leading or supervising technical teams and extensive knowledge of Microsoft platforms, endpoint management, identity services, enterprise IT systems, and IT service management; ITIL certification and utility-sector experience are assets.

Skills

IT Service Desk Operations
Deskside Support
Team Leadership
IT Service Management
Customer Service
Incident and Request Management
Escalation Management
Knowledge Management
Service Level Management
Asset and Inventory Management
Procurement
Endpoint Management
Microsoft 365
Windows 11
Microsoft Intune
Active Directory and Entra ID

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Windows 11
SAP
Microsoft Intune
Endpoint Management
Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange
Exchange Online
Endpoint Security
Antivirus Solutions
Network Technologies
Unified Communications
IP Telephony
Tanium
ITIL
IT Service Management
Service Desk
Deskside Support
Incident Management
Service Requests
Problem Management
Change Management
Asset Lifecycle Management
Procurement
Knowledge Management
Service Level Objectives
Enterprise IT Support
Regulated Environment
Electrical Utilities

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