Find work in Canada.

341,632 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
B
Business systems specialist - computer systems
BIICS
Toronto, ON
- $45.13 to $47 CAD / hour
- Full-time
- On-site
Execute and document results of software application tests and information and telecommunication systems tests
Added 27 mins ago
NA
Locum Consultant in Emergency Medicine
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…FRCEM (or equivalent) and eligible for inclusion in the GMC Specialist Register. Those trained in the UK should have evidence of Higher Specialist Training leading to CCT or eligibility for…
Added 27 mins ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
TO
Airport Maintenance Worker (up to 2)
Township of Langley
BC · British Columbia, Canada
- Full-time
Technical Support Specialist - Township of Langley
Added 1 hour ago
UO
Disaster Program Accounts Payable Specialist
USVI Office of Disaster Recovery
St. Thomas, ON
- Full-time
Under the Disaster Program Supervisor’s supervision, the Accounts Payable Specialist manages agency expenses and accurately and promptly processes vendor, contractor, and subrecipient…
Added 1 hour ago
MU
ADMINISTRATIVE STAFF SPECIALIST I (BAND LEVEL 4)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…of Student Engagement and Events, the Administrative Staff Specialist I will play a vital role in providing administrative support to the Department of Student Life's various programs. This…
Added 1 hour ago
MU
ADMINISTRATIVE PROGRAM ASSISTANT (BAND LEVEL 5)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…medical appointments; greeting and rooming patients; arranging specialist appointments for clinic patients; liaising with other health care professionals, coordinating with the academic…
Added 2 hours ago
SE
Procurement Specialist
Schneider Electric
Dollard-Des Ormeaux, QC
- $75,200 to $112,800 CAD / year
- Full-time
As a Procurement Specialist, you will play a key role in ensuring material availability for our Services business and manufacturing operations while helping drive supplier performance,…
Added 2 hours ago
SE
Procurement Specialist
Schneider Electric
Milton, ON
- $75,200 to $112,800 CAD / year
- Full-time
As a Procurement Specialist, you will play a key role in ensuring material availability for our Services business and manufacturing operations while helping drive supplier performance,…
Added 2 hours ago
B
Business Operations Specialist
Bayer
Calgary, AB · Camrose, AB · Edmonton, AB · Grande Prairie, AB · Leduc, AB · Lethbridge, AB · Medicine Hat, AB · Olds, AB · Peace River, AB · Red Deer, AB · Abbotsford, BC · Chilliwack, BC · Cranbrook, BC · Kamloops, BC · Vancouver, BC · Carman, MB · Headingley, MB · Winnipeg, MB · Guelph, ON · Kingston, ON · Mississauga, ON · Ottawa, ON · Tillsonburg, ON · Toronto, ON · Montreal, QC · Quebec, QC · Sherbrooke, QC · Regina, SK · Saskatoon, SK · Yorkton, SK
- Full-time
We are seeking a highly organized and detail-oriented Business Operations Specialist to join our team. In this role, you will provide essential administrative support to non-executive…
Added 3 hours ago
J
Demand Marketing Specialist - 12 month contract
Jobgether
Canada
- Contract
…and next steps. Our partner is looking for a Demand Marketing Specialist – 12-Month Contract based in…
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
D
Directeur, Médias Numériques
DAC
Montreal, QC
- Full-time
Added 5 hours ago
NS
2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
Application deadline is 11:59PM, Ocotober 22, 2026
Added 5 hours ago
RB
Commission Data Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Commission Data Specialist provides operational support to the Commission Coordinators in processing insurance commission statements within the WMFS database. The role serves as a backup…
Added 5 hours ago
W
IT Support Specialist
WalterFedy
Calgary, AB
- Full-time
WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network,…
Added 5 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 6 hours ago
GD
Call Center Sales Specialist
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
…opportunity to join a growing call center as a Call Center Sales…
Added 6 hours ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
Provide specialist advice in designated areas of expertise.
Added 6 hours ago
TO
Fine Arts Program Curator
Township of Langley
BC · British Columbia, Canada
- Full-time
Technical Support Specialist - Township of Langley
Added 6 hours ago
K
Accounts Payable / Accounts Receivable Specialist
Kelly
Cambridge, ON
- $24 USD / hour
- Full-time
Kelly Services is currently seeking an experienced and detail-oriented Accounts Payable / Accounts Receivable Specialist to join our client’s team in Cambridge. Our client is looking for…
Added 6 hours ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
…location Seequent resides in. Please ask your Talent Acquisition…
Added 7 hours ago
RS
Inventory Associate
Retail Services WIS Corporation
Regina, SK
- Part-time
Added 7 hours ago
RS
Inventory Associate
Retail Services WIS Corporation
Laval, QC
- Part-time
Added 7 hours ago
GO
Environmental Enforcement Specialist (REPOST)
Government of Manitoba
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Environment and Climate Change is seeking a qualified individual to fill the position of Enforcement Specialist located in either Winnipeg or other rural or urban locations.

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

Apply About employer

More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

Report this job