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Added 26 mins ago
GP
Production Manager - Paper Bag Manufacturing
Gather Packaging
Toronto, ON · North York, ON
- Full-time
…a market leader in premium, custom-branded paper packaging for major retail…
Added 26 mins ago
CO
General Labourer (part-time) - Open until filled - Applications processed as received
City of Powell River BC
Powell River, BC
- Part-time
…that support City infrastructure through safe and reliable labour. The incumbent supports maintenance and construction work across municipal services, including site preparation, material…
Added 26 mins ago
MS
Patient Care Manager, General Medicine
Mount Sinai Hospital (Toronto), Sinai Health
Toronto, ON · Greater Toronto Area, Canada
- $70.31 to $87.91 CAD / hour
- Contract
At Mount Sinai Hospital, your leadership and vision set the tone for patient care, staff development, and nursing excellence within an academic acute care setting. As a Patient Care…
Added 26 mins ago
Piping Superintendent - Future Opportunities
Aecon
Saskatoon, SK · Calgary, AB · MB
Reporting to the Construction Manager, the Piping Superintendent is responsible for leading the execution of piping and mechanical scopes on complex industrial projects, ensuring work is…
Added 1 hour ago
HM
Grower
Highline Mushrooms
Leamington, ON
- $79,374.38 to $92,603.44 CAD / year
- Full-time
…from your standard and agreed upon start time until finished for at least five (5) days per calendar week with a clear schedule communicated on WhatsApp for your days off, allied to those…
Added 1 hour ago
K
Data Entry Operator
Kelly
Toronto, ON
- $21 to $23 USD / hour
- Full-time
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!
Added 1 hour ago
K
Real Estate Law Clerk
Kelly
Whitby, ON
- $35 USD / hour
- Part-time
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!
Added 1 hour ago
K
Corporate Law Clerk
Kelly
Whitby, ON
- $35 to $45 USD / hour
- Full-time
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!
Added 1 hour ago
Actuarial Consultant - Alberta Auto Pricing
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market…
Added 1 hour ago
Human Resources Consultant (2 year contract)
CAA Club Group
Mississauga, ON
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills,…
Added 1 hour ago
FP
Chief Financial Officer
Fresh Prep 🇨🇦
Canada
- Full-time
Own cost accounting for a manufacturing and logistics business: standard costs, food cost variance, labour productivity, delivery, freight, and waste.
Added 1 hour ago
EC
Afternoon Production Supervisor Featured
Entripy Custom Clothing
Oakville, ON
- Full-time
Entripy is Canada’s leader for custom printed apparel, uniforms and promotional items. With screen printing, digital printing and embroidery all done in-house, Entripy delivers custom…
Added 1 hour ago
TC
Restaurant Management | Leadership
The Canadian Brewhouse
Regina, SK
- Full-time
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality…
Added 1 hour ago
GO
Maintenance Worker
Government of Manitoba
Lac du Bonnet, MB
- Full-time
Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.
Added 1 hour ago
IH
Executive Director | Clinical Operations
Interior Health Authority
Kamloops, BC
- Full-time
Are you looking for a new and rewarding leadership challenge in healthcare? Interior Health has an exciting opportunity for Executive Director. This role oversees MHSU, long term care and…
Added 1 hour ago
L
Windover Nurseries Inc. This link will open in a new window is hiring Nursery Labourer with LMIA
LMIA.CA
ON · Ontario, Canada
- Temporary
Windover Nurseries Inc. This link will open in a new window has applied for a Labour Market Impact Assessment (LMIA) and will be ready to extend an offer to a foreign worker once the…
Added 1 hour ago
L
Les Pavillons LaSalle is hiring Cook with LMIA
LMIA.CA
Quebec, QC
- Full-time
Les Pavillons LaSalle has applied for a Labour Market Impact Assessment (LMIA) and will be ready to extend an offer to a foreign worker once the application is approved.
Added 1 hour ago
L
LUIGI GALLO is hiring Home Support Worker with LMIA
LMIA.CA
ON · Ontario, Canada
- Temporary
LUIGI GALLO has applied for a Labour Market Impact Assessment (LMIA) and will be ready to extend an offer to a foreign worker once the application is approved.
Added 1 hour ago
L
PinkCloud Cleaning & Home Services This link will open in a new window is hiring Cleaning Service Manager with LMIA
LMIA.CA
BC · British Columbia, Canada
- Full-time
PinkCloud Cleaning & Home Services This link will open in a new window has applied for a Labour Market Impact Assessment (LMIA) and will be ready to extend an offer to a foreign worker once…
Added 1 hour ago
L
EMT LIMITED PARTNERSHIP is hiring Head Chef with LMIA
LMIA.CA
ON · Ontario, Canada
- Full-time
EMT LIMITED PARTNERSHIP has applied for a Labour Market Impact Assessment (LMIA) and will be ready to extend an offer to a foreign worker once the application is approved.
Added 1 hour ago
I
COO, People and Corporate Services
Ingenium
Ottawa, ON
- Full-time
…delivery corporate essential services and create the conditions for people and ideas to flourish. At a pivotal moment for Canada, bringing strategic vision, sound governance and a…
Added 1 hour ago
Skilled Labourer
NATT Group
Thunder Bay, ON
We are adding to our staff pool and looking for Skilled Labourers to join our team to work on an as-needed basis.
Added 1 hour ago
TC
Catering Server & Bartender - Seasonal - CZ
The Calgary Zoo
Calgary, AB
- Temporary
If this position is a fit for you, we encourage you to apply with a resume and cover letter online by our application deadline: October 23, 2026 at 10:00pm MST
Added 2 hours ago
General Labour
ARGUS MACHINE CO LTD
Nisku, AB
For more information, please visit our website: argusinnovates.com
Added 2 hours ago
AU
Manager, Health & Safety
Algoma University
Brampton, ON
- $91,863 to $114,829 CAD / year
Responsible for ensuring compliance with all health and safety-related legislation, including, but not limited to, the Occupational Health and Safety Act (OH&S), the Ministry of Labour…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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