Find work in Canada.

345,042 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 18 mins ago
C
Senior Systems Developer - Salesforce
Co-operators
Guelph, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 18 mins ago
C
Senior Systems Developer - Salesforce
Co-operators
Toronto, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 47 mins ago
SF
Fund Accountant (BC)
SGGG Fund Services Inc.
Richmond, BC
- Full-time
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration…
Added 1 hour ago
SF
Administrative and Payroll Assistant
SGGG Fund Services Inc.
Toronto, ON
- $58,000 to $63,000 CAD / year
- Contract
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration…
Added 1 hour ago
IP
Medical Travel Coordinator
Indigenous Perspectives Society
Masset, BC
- Full-time
Experience in administration, travel coordination, healthcare administration, client services, or a related field is an asset.
Added 1 hour ago
A
Property Administrator (User Experience Partner)
Allied
Montreal, QC
- Full-time
Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
Added 2 hours ago
WL
Financial Services Administrator
Wagner, Livock & Associates Financial Services Inc.
Kitchener, ON
- $45,000 to $60,000 CAD / year
- Full-time
The Financial Services Administrator supports the full lifecycle of the client relationship; from onboarding, through every transaction, compliance requirement, and review.
Added 2 hours ago
H
EPM Platform Manager
Hays
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $130,000 CAD / year
- Full-time
Our client is seeking an experienced Manager, EPM Platform to lead the governance, administration, and operational management of their Enterprise Performance Management (EPM) environment,…
Added 3 hours ago
DC
Manager, Application Services
Douglas College
New Westminster, BC
- Full-time
…Chief Information Officer ( CIO ), the Manager, Application Services provides leadership and operational oversight for the College’s enterprise application services, including business and…
Added 3 hours ago
E
Coordonnateur(trice), marketing // Marketing Coordinator
Expresco
Montreal, QC
- Full-time
Recueillir auprès des différents services internes les renseignements approuvés sur les produits, les allégations, les spécifications, les photographies et les autres éléments requis.
Added 4 hours ago
UF
Desktop Support Specialist
United Floral Inc.
Burnaby, BC
- Full-time
…and helpdesk operations and reports directly to the System Administrator and IT Manager. We are looking for a highly motivated individual with excellent problem-solving abilities, strong…
Added 4 hours ago
C
Computer systems analyst
Cabico
Québec, QC · Coaticook, QC
- $96,000 to $115,000 CAD / year
- Full-time
- On-site
Network and system administration/administrator
Added 4 hours ago
VF
Compliance Administrator (18-month contract)
Ventum Financial
Vancouver, BC
- Contract
The Compliance Administrator will provide administrative and operational support to the Compliance Department, assisting with the preparation and review of account documentation,…
Added 5 hours ago
Administrative & Payroll Assistant
SGGG Fund Services Inc.
Toronto, ON
SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration…
Added 5 hours ago
New Accounts Administrator
Odlum Brown
Vancouver, BC
…Investment Advisors, Assistants and other departments within our Client Services operations. This role requires an on-site requirement of 5 days a week to start in…
Added 5 hours ago
Medical Administrator
Rejuvenation
Calgary, AB
…dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are…
Added 5 hours ago
OB
New Accounts Administrator
Odlum Brown Limited
Vancouver, BC
- Full-time
…Investment Advisors, Assistants and other departments within our Client Services operations. This role requires an on-site requirement of 5 days a week to start in…
Added 5 hours ago
M
RQ11723 - Solutions Designer - CRM - Senior
Maarut
Toronto, ON
- Contract
Design of hosting technology solutions based on the client’s
Added 5 hours ago
NC
Property Services Administrator
Neighbours Community Homes
Canada
- Full-time
The Administrator works as part of the Property Services team to ensure that the department operates efficiently and effectively by performing administrative and organizational duties,…
Added 6 hours ago
KS
Accounts Receivable Specialist
Kelly Services (Canada), Ltd.
St. Catharines, ON
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as an Accounting Administrator in St. Catharines, ON!
Added 6 hours ago
EI
Construction Manager, Land Development
Egis in Canada
AB · Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
As Construction Manager, Land Development, emphasis will be on the tender preparation and construction administration services during construction aspect of both residential and commercial…
Added 6 hours ago
UO
Pension & Benefits Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Benefits and Employment Services, the Pension and Benefits Advisor is primarily responsible for providing timely and critical support and advice to faculty and…
Added 6 hours ago
FC
Customer Journey Optimization Developer
Fidelity Canada
Toronto, ON
- Full-time
…and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we…
Added 8 hours ago
EG
Construction Manager, Land Development
Egis Group
Edmonton, AB
- $130,000 to $170,000 CAD / year
- Full-time
As Construction Manager, Land Development, emphasis will be on the tender preparation and construction administration services during construction aspect of both residential and commercial…
Added 8 hours ago
VC
Accounts Administrator
Vtrain Canada
Guelph, ON
- Full-time
The Accounts Administrator is a full-time, on-site role based in Guelph, ON. This position is responsible for processing accounts payable and receivable, maintaining accurate financial…

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

Apply About employer

More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

Report this job