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Added 4 mins ago
OF
Sales
Outlet Fashion
Leeds and the Thousand Islands, ON
- Temporary
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 4 mins ago
OF
Cashier
Outlet Fashion
Leeds and the Thousand Islands, ON
- Temporary
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 4 mins ago
CC
Production Associate - Utility III
Cintas Canada
Mississauga, ON
- Full-time
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 5 mins ago
Associate Brand Manager
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Cambridge, ON
…assume the role of a general manager for your brands. As the Associate Brand Manager, you will partner with experienced marketers, cross functional teams and Agency partners to drive…
Added 5 mins ago
Sales Associate
Laura Canada
Burlington, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 5 mins ago
Sales Associate
Laura Canada
Markham, ON
As a Sales Associate in women’s fashion, you possess a passion for fashion and personalized customer service. You will be part of a winning team that provides a unique and memorable…
Added 5 mins ago
I
Accounts Payable / Accounts Receivable Associate
Innovasea
NS · Bedford, Nova Scotia
- Full-time
Accounts Payable / Accounts Receivable Associate | Bedford, Nova Scotia
Added 8 mins ago
CT
Contractor Sales Associate
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- Full-time
We are currently accepting applications for the Permanent, full-time position of Contractor Sales Associate.
Added 9 mins ago
SD
Associate Buyer & Planner
Sekisui Diagnostics P.E.I. Ltd.
Charlottetown, PE
- Full-time
…field of study and three years of previous planning or buying experience; a combination of education and experience will also be considered. To succeed, you should have strong written and…
Added 20 mins ago
CI
Seasonal Associate
Carters Inc.
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- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
Added 20 mins ago
JI
Overnight Freight Flow Associate
J.D. Irving, Limited
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- Part-time
…our leaders started in frontline roles and advanced through experience, development, and hard…
Added 20 mins ago
JI
Human Resources Business Partner - Bilingual (FR/EN)
J.D. Irving, Limited
Moncton, NB
- Full-time
Your exceptional relationship building skills and ability to influence coupled with your strong business acumen and customer service orientation will ensure the associate engagement and…
Added 20 mins ago
JI
Order Picker/Yard Associate/Sales Associate/Cashier/Driver
J.D. Irving, Limited
Saint John, NB
- Part-time
Sales and customer service experience is an asset.
Added 20 mins ago
B
Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 20 mins ago
T
Square One - Holiday Sales Associate PT Under 20 hours
Tumi
Mississauga, ON
- Part-time
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 20 mins ago
SC
Retail Print & Services Supervisor
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Orleans, ON
- Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
Added 27 mins ago
EG
Retail sales associate
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- From $18.25 CAD / hour
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Added 32 mins ago
ON
Assistant Manager - Riocan Durham Centre
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Ajax, ON
- Full-time
…profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution…
Added 32 mins ago
OC
Inside Sales Associate
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Ottawa, ON
- $60,000 to $65,000 CAD / year
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As the Inside Sales Associate, you will receive customer sales orders via various authorized means available to customers by the organization. Your key responsibilities will include the…
Added 32 mins ago
G
Seasonal Retail Sales Associate - Mayfair S/C
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Victoria, BC
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As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 34 mins ago
I
Technicien(ne) du soutien informatique (sur site/bilingue)/IT Support Technician (On-site/Bilingual)
IQVIA
Laval, QC
- Full-time
Si vous possédez une première expérience en soutien informatique et souhaitez vous joindre à une organisation mondiale à la fine pointe de la technologie, offrant une rémunération…
Added 34 mins ago
Production Associate - Utility III
Cintas
Mississauga, ON
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 34 mins ago
Seasonal Retail Sales Associate, Carrefour Angrignon
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Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 46 mins ago
MC
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- $20 to $21 CAD / hour
- Full-time
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Added 48 mins ago
EG
Retail sales associate
EB Games Canada
Abbotsford, BC
- From $18.25 CAD / hour
- Part-time
- On-site

FortisAlberta

Supervisor IT Client Services (E26-185)

Airdrie, AB, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 23, 2026

TITLE: Supervisor IT Client Services (E26-185)
DEPARTMENT: Information Technology
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1

DESCRIPTION:
Under the general direction of the Manager IT Client Services, the Supervisor IT Client Services is responsible for managing the day-to-day operations of the IT Service Desk and Deskside Services teams as well as overseeing the delivery of IT services. This includes managing actions and coordinating staff, contractors, and vendors to ensure the efficient delivery of exceptional customer service to FortisAlberta clients.
Where applicable, the Supervisor IT Client Services will assist in overseeing the security, integrity, and safety and support of FortisAlberta computer equipment and mobility devices and will assist IT management in strategic planning related to these programs. This will include the on-going development and implementation of processes relating to the management, and support of end-user computing hardware and software.

DUTIES & RESPONSIBILITIES INCLUDE (but not limited to):

Leadership:

Supervise, coach, and mentor a team of employees; this includes providing direction, expertise, and advice to employees, identifying employee training requirements, and formally participating in managing the performance of employees.
Direct and ensure the quality of work of the IT Client Services team.
Motivate and inspire team members through recognition and celebration of accomplishments and contributions.
Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.

IT Client Services:

Manage the day-to-day operations, workload distribution, prioritization, and resource planning for the Service Desk and Deskside support teams to ensure effective service delivery and achievement of service level objectives.
Lead and promote a customer-focused service culture across the Service Desk and Deskside support teams, ensuring consistent delivery of high-quality support and positive client experiences.
Review and analyze the effectiveness and efficiency of existing practices and processes to develop innovative strategies to improve performance, employee morale and customer ownership
Implement process and application changes to enhance customer service.
Accurately scope length and difficulty of tasks and projects; set objectives; break down work into the process steps; develop schedules and task/people assignments; anticipate and adjust for problems and roadblocks; measure performance against goals; evaluate results.
Act as the point of contact for all IT Client Services escalations and communications to ensure timely resolution and effective stakeholder communication.
Ensure continual improvements in IT Client Services processes and workflows, including Service Desk and Deskside support functions; develop and maintain practices and procedures within a common documentation repository.
Promote knowledge management practices and ensure knowledge articles are maintained and kept current.
Develop and maintain operational metrics and reporting to ensure service level objectives and customer experience targets are met or exceeded.
Generate operational reports and dashboards as required; monitor and manage incidents, service requests, problems, and changes that affect service delivery.
Identify and implement service/quality improvements pertaining to resource utilization, workflow processes, and customer service.
Represent IT Client Services by providing operational leadership, technical guidance, and support to internal clients and organizational projects.
Provide oversight of service requests, incidents, and operational work queues, ensuring appropriate approvals, prioritization, and task assignments.
Oversee end-user technology lifecycle activities including hardware and software evaluation and recommendations, procurement receiving and deployment processes, asset inventory and lifecycle management.
Function as an escalation point for on-call technical support with an understanding that this may require work after hours and weekends.
Special Projects and other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Excellent verbal and written communication skills include the ability to clearly present information to various audiences in both formal and informal settings.
Customer service focus with proven ability to build and sustain partnerships with all levels of employees through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes.
Demonstrated ability to resolve issues by analyzing and evaluating possible solutions.
Excellent organizational and time management skills to manage multiple priorities and competing demands with tight timelines.
Proven ability to both lead and work in a team environment by providing guidance and coaching in areas of expertise; this includes effective leadership, coaching and strong team building.
Demonstrated knowledge of inventory/asset management and procurement processes, IT service management platforms, ITIL Best Practices and Break / fix processes
Extensive experience supporting enterprise technology environments including Microsoft platforms and services, endpoint management, identity and access management, business applications, cybersecurity tools, networking, and unified communications.

EDUCATION & EXPERIENCE:

Post-secondary degree or diploma in Computer Science or a related discipline plus a minimum of 7 years’ experience in enterprise IT support and service delivery and service desk technical support; an equivalent combination of education and experience may be considered.
Extensive work experience with the following:
- Microsoft 365
- Windows 11
- SAP
- Microsoft Intune (Endpoint Management) Microsoft Active Directory & Microsoft Entra IDMicrosoft Exchange \ Exhange Online
- Endpoint Security and Antivirus SolutionsNetwork technologies
- Voice, UC, and IP Telephony Technologies
- Tanium
- Experience leading/supervising technical teams is required.
- ITIL V3 Foundations Certification is an asset
- Certification in one or more of the following would be an asset:
- Microsoft Office Specialist (MOS) CompTIA A+ITIL Foundations CertificationMicrosoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Endpoint Administrator Associate
- Industry specific customer service training / courses
- Enterprise IT Service Management (ITSM) training or certification
Experience working in a regulated environment, preferably within the electrical utility industry, would be an asset.

SPECIAL CONDITIONS:

This position will be required to provide oversight of on-call technical support resources and respond to after-hour escalations when needed.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.

If you receive an error message when applying, please contact the system administrator at: Recruitment@fortisalberta.com

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More about this job

Responsibilities

The Supervisor IT Client Services manages the day-to-day operations of the IT Service Desk and Deskside Services teams to ensure efficient service delivery. This role involves leading staff, coordinating vendors, and overseeing end-user technology lifecycle activities including hardware and software deployment.

Requirements

Candidates must have a post-secondary degree or diploma in Computer Science or a related field and at least 7 years of experience in enterprise IT support. Extensive experience with Microsoft platforms, endpoint management, and leadership in a technical environment is required.

Skills

IT Service Desk Management
Team Leadership
ITIL Best Practices
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Endpoint Management
Asset Management
Procurement
Incident Management
Technical Support
Customer Service
Cybersecurity

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Deskside Support
Microsoft 365
Windows 11
SAP
Microsoft Intune
Active Directory
Entra ID
Exchange Online
Endpoint Security
Antivirus
Network Technologies
IP Telephony
Tanium
ITIL
Asset Management
Procurement
Incident Management
Service Level Objectives
Leadership
Coaching
Performance Management
Employee Relations
Strategic Planning
Hardware Lifecycle
Software Deployment
Unified Communications
Electrical Utility
Technical Escalation
Operational Metrics

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